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AHA French

CONDUENT

French Speaking Customer Care Representative Home Office

Türkiye Geneli

CONDUENT - French Speaking Customer Care Representative Home Office

Job Definition

About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

What do we offer?

  • A challenging job with career opportunities
  • A nice atmosphere in a friendly team
  • Intensive training & guidance
  • At Home option
  • An indefinite contract
  • A competitive salary + internet fee + Sodexo + bonus + incentives
  • Full SGK premium, also during the training period
  • Private health insurance from the 6th month

Responsibilities:

  • Evaluate, respond to and/or escalate non-phone customer inquiries as appropriate
  • Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses
  • Provide world-class customer service and immediate resolution to inquiries
  • Effectively and consistently communicate messages, product information and/or specific offers to physicians, health care staff and/or consumers via email, digital, written and/or occasional outbound tele-service communication.
  • Comply with all industry regulations including adverse event and product quality processes
  • Manage all assigned project work in a timely manner
  • Maintain up-to-date knowledge of product, medical, disease and industry information
  • Obtain pertinent customer information and record customer interactions in appropriate systems
  • Interact with team members to manage a broad number of product, medical and business issues and share best practices
  • Handling of PHI and other sensitive and/or confidential business and medical information

Qualifications

  • Knowledge of medical and clinical terminology
  • 1-3 years’ experience in a call center and customer service environment within the pharmaceutical or medical device industry or within another healthcare setting is desirable
  • Preferred fluent in French (able to read, write and speak the language)
  • Experience providing medical information and customer service to healthcare professionals over the phone or via written communication strongly preferred
  • Experience within a regulated area which may include quality, safety or other similar area and a working knowledge of Medical Communications/Information is desirable.
  • Demonstrated competency using information technology, PCs and databases
  • Excellent verbal, telephone communication and written skills required
  • Ability to multitask, good organizational and time management skills
  • Good problem solving and decision-making skills
  • Good interpersonal skills with team player attitude

Education:

  • A graduate of any 4-year college program (BS or BA) preferably any health sciences discipline such as Nursing; Pharmacy is preferred.