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Crossover Llc - L2 Customer Support Engineer - $2500/Month - Work From Home

Job Definition

Are you an effective communicator who is well versed in current software support practices? Do you have excellent troubleshooting skills, an energy and passion for helping others, and an inclination to seek innovative and/or unconventional solutions to problems? If you are driven by customer success, enjoy problem solving, and love helping people, then this is the job for you.

Job Description:

The company’s explosive growth and ambitious business goals require a Level 2 Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home.

We provide software support services to customers who use our software products and our Level 2 support engineers are the primary technical resource for our companies. We are looking for Level 2 support engineers who are passionate about helping customers and if this appeals to you, then you should strongly consider this position. Specifically, we are looking for Level 2 engineers who fit the profile below.

Total compensation: $30,000/year

Location: Global (remote)

40 hours per week

Required Skills and Experience:

  • Communication Skills

    • You must have excellent written and verbal communication skills, so you can communicate effectively and professionally with customers. You must be fluent in English.

  • Technical Skills

    • You should have technical proficiency in at least one of the following: Java, Oracle, SQL Server, ASP.Net, Windows Networking, UNIX Networking.

  • Software Support Practices

    • You need to be well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management.

  • Time Management and Prioritization

    • As a Level 2 Support Engineer, you will need to manage you time and prioritize effectively while working multiple issues for multiple customers.

Summary of Requirements:

  • Fluent in English (written and spoken)

  • Proficiency in using commonly available Windows platforms

  • Proficiency in at least one of the following

    • Java

    • Windows Admin/Networking

    • Oracle

    • SQL Server

    • ASP.Net

    • UNIX Networking

  • We are currently hiring for Java and Windows Admin/Networking

  • Excellent problem solving and troubleshooting skills

  • Degree in Computer Science is a distinct advantage

  • High quality internet connection

  • A working webcam and microphone

Optional Skills:

  • French

  • German

  • Spanish

  • Italian

  • Japanese

We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.

However, it is important to note that while you will work as a "contractor," these are long-term contracts that should be your only source of employment. You are not permitted to work additional jobs on the side. Please do not apply unless you are available to make this position your sole employment.

To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts.