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Crossover LLC - Technical Success Associate (German) - $4100/Month - Work From Home
Aurea Software is a rapidly growing enterprise software company that acquires, manages, and builds mission critical software that thousands of global and mid-market companies use to run their businesses and create transformative customer experiences. We pride ourselves on deeper and more intimate relationships with our customers, and a fanatical commitment to 100% customer success.
Aurea Success Associates are the front-line support team that solve customer problems and enable them to avoid future ones. They are driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved. They combine high “emotional intelligence” and excellent communication skills with an in-depth understanding of the way customers use our products, and they are constantly looking for ways to improve their own productivity and to collaboratively share those insights with the broader team. Success Associates are a launching pad to a career at Aurea.
Total compensation: $50,000/year
Location: Global (remote)
40 hours per week
Help answer customer questions and solve problems both via email and over the phone in a helpful, proactive, articulate, and empathetic manner
Document solutions to customer problems in our KnowledgeBase so that the rest of the
success team - and customers - can benefit from them
Take accountability and ownership of customer issues from beginning to end, and ensure issue escalations are handled appropriately and that customers always know what is going on
Develop and help implement ideas to improve the problem-solving effectiveness and
productivity of the entire Success team
Required Skills and Experience:
Exceptional written and verbal communication skills - including native, accent-less fluency in
English and German
An absolute passion for interacting with and helping people
Naturally curious with an innate interest in technology. You are the one your parents call when
they can’t figure out how to get their WiFi to work
Very high emotional intelligence, including the ability to navigate difficult situations with customers in a positive and empathetic manner.
No prior customer service experience required - but a plus Aurea Software employs a global, virtual workforce - enabling us to hire the best talent wherever they may be located, and affording our team members the ability to work from home and avoid the drudgery of lengthy commutes. Team members are expected to provide their own hardware (laptop).
We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.
However, it is important to note that while you will work as a "contractor," these are long-term contracts that should be your only source of employment. You are not permitted to work additional jobs on the side. Please do not apply unless you are available to make this position your sole employment.
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts.