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Eps - IT SERVİCE DESK SPECİALİST
We are looking for IT Service Desk Specialist for our multinational customer that has been operating for more than 500 years in logistics and trasport area worldwide.
- Formal degree in computer engineering/computer sciences,
- Assisting installations and management of new PC’s printers, servers,
- Direct contact with the branch managers and central IT support services,
- Ability to making yearly and annual reports to central IT and branch managers,
- Ability to understand local programs and teach the newcomers accordingly,
- Keeping fixed asset report,
- CCNA level network knowledge,
- Performing standard maintenance,
- Analyze the failed equipment and taking the appropriate action,
- Logging the support calls and manage the tickets with the ITSM ticket system,
- Proficient in windows 10 and windows server 2016,
- Good phone and email etiquettes
- Assisting IT support process,
- Filtering/collating incidents. - working out solutions,
- Recognising recurring incidents. - creating, monitoring Tickets, informing the user of the solution,
- Adding value by analysing/enriching the user requests before sending them to central IT-Services (instead of acting as a “postman”),
- Recording and maintaining master data in the main applications (according to portfolio),
- Planning & carrying out IT Basic training for new members of staff ,
- Assistance & support for IT relevant projects in the branch, e.g. software implementation, new customers, new products .
*EPS , Türkiye İş Kurumu Özel İstihdam Bürosu izin belgesi ve Geçici İş İlişkisi Yetki sahibidir. Belge No : 10 Tarih : 23.03.2018.
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