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İlan Detay

Expeditors Taşımacılık - Operation Customer Service Agent

Job Definition

Scope of Position:

Ensure the proper and timely movement or clearance of freight and information, while providing an exceptional customer service within related department.


Major Tasks & Responsibilities:

  • Ensure smooth and timely shipment process flow.
  • Ensure accurate and timely client billing.
  • Track and trace shipment files as required. This can be either internally via exp.o or externally via carrier websites or by telephone to carrier offices
  • Ensure timely delivery of freight to customers for Import shipments.
  • Ensure documents are timely sent to customer or broker for customs purposes.
  • Ensure accurate and timely client and vendors billing.
  • Verify documents received for Import and Export customs purposes are compliant and correct.
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain strong relationships with service providers.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Escalation of problems with management when necessary
  • Meets company standards of 52 hours training per year
  • Attend training classes when required
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with oustanding integrity and pride.



  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Good computer skills (Excel, Word, MS office).
  • Fluent in English.


Qualifications: Experience & Education Requirements

  • At least 1 year related experience in customer service, logistics or foreign trade.

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