Firma Adı Gizli
Customer Service Specialist
İstanbul Anadolu, İstanbul Avrupa
Firma Adı Gizli - Customer Service Specialist
- Management of trade activities; receive & process the orders from Israel & Central Asian countries and Turkey, supply requested documents to the distributors/customers for customs clearance and issue the invoices
- Ensure proper approvals are received prior to processing orders.
- Communicate with factories in several countries and drive export/transit trade operations.
- Investigate and respond in a timely manner to all customer requests and understands business needs & urgency of order fulfillment and follow-up.
- Prepare technical documents & necessary configurations in contact with the clients and internal technical responsible.
- Track & record all logistics procedures, clarify the complaints and create long-term solutions for optimize processes.
- Monitor payment habits & due dates, make the necessary communication both with clients and internal finance department.
- Prepare reports for sales, orders, invoices on regular basis.
- Perform other related duties as required or assigned.
- Follow communication procedures, guidelines & policies.
- Strong recording, decision making and follow-up habits
- Team player with good communication and interpersonal skills.
- Self-motivated, multi-tasked and organized.
- Outstanding utilization of Excel and SAP
- Analytical background for data recording, assessment and developing/revising strategies
- Tendency for organization and implementation