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HERA İK - International Patient Relations Specialist
HERA provides HR Recruitment services and helps its global clients with its professionals that have experience in different multicultural companies, in all cities in Turkey.
We are looking for a experienced "International Patient Relations Specialist" to join the team of our global client operating in 'Medical Tourism Industry'.
- Attend medical appointments with patients during consultation, procedure, discharge, check up and provide translation
- Maintain regular dialogue with patients
- Identify cross selling, up selling, patient referral opportunities where possible and collaborate with the sales team for execution
- Follow up treated patients, check up on their recovery by obtaining information at regular intervals and advise best course of action for excellent surgical results
- Respond to after care enquiries, and arrange revision surgeries if patients request
- Resolve complaints according to company policy
- Contribute to the patient loyalty program, retaining relationships and winning their referrals
- Bachelor's degree
- Experience in a customer facing role, preferably in a healthcare services environment
- Organisational skills, multi tasking expertise, interpersonal skills, communication skills, self motivation, persistency and performance under pressure
- Flexibility in working hours and days including weekends when required
- Prior experience with CRM software is a plus
Send your recent CV to [email protected]
or 0549 684 22 33
"HERA İK (HERA Human Resources Consultancy)" is a private employment agency operating with the permission certificate of the Turkish Employment Agency numbered 1194.