Receptionist - Guest Service Agent

Hilton Garden Inn - Receptionist - Guest Service Agent

Hilton Garden Inn Isparta Otel

• Front Office experience in the hotel / leisure / retail sector
• The ability to listen and respond to demanding guest needs
• Excellent personal and presentation and communication skills
• A passion for delivering exceptional levels of guest service
• Very good knowledge of the Turkish and English language is mandatory

• To receive and register guests on arrival using their names and adhering to Company standards at all times
• Ensure that any reservations / enquiries are handled correctly and passed to the Reservations Department
• Be thoroughly familiar with all company selling procedures and promotions
• Record all cash received
• Check and ensure the accuracy of all Reception floats
• Be aware of hotel room availability at all times
• Ensure the security of all cash, property and maintaining proper confidentiality of hotel and guest information
• Ensuring exact compliance with registration and departure procedures and completion of all documentation necessary
• To ensure whilst on duty the switchboard is attended to, promptly and efficiently ensuring that all calls are monitored, recorded correctly and messages passed on as quickly as possible to guests or management