İlan Detay
Hilton 2019 görsel

Hilton International - Guest Service Agent

Job Definition

  • Achieve positive outcomes from Guest queries in a timely and efficient manner

  • Accept and deliver all messages correctly and promptly for both Guests and management

  • Ensure all wake up calls take place at the correct time

  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate

  • Handle emergency calls immediately and relay comprehensive and accurate information, as required

  • Demonstrate a high level of customer service at all times

  • Comply with hotel security, fire regulations and all health and safety legislation

  • Attend appropriate training courses, when required

  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity

  • Follow company brand standards

Qualifications

  • Positive attitude and good communication skills

  • Excellent written and verbal communication skills in English

  • Ability to work on your own and as part of a team

  • Computer skills including Excel, Internet, Outlook, Word and preferably OnQ

  • Eager to learn and develop themselves, flexible to work in a busy operation

  • Excellent guest relations, selling skills and communication skills

  • Working effectively and accurately in a fast-paced environment

  • University degree preferably from Tourism related departments

  • Taking responsibilities and making good decisions