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Iron Mountain Arşivleme Hizmetleri - Customer Service Representative

Job Definition

Iron Mountain Turkey is looking for an enthusiastic “Customer Service Representative” to join Customer Service Team to be the first point of contact for all customer enquiries, owning resolution or escalation as appropriate, answer customer enquiries, liaise with all departments and investigate customer issues. Customer Service Representative position is located in Pelitli Warehouse and directly reporting to Customer Service Manager.

Key Accountabilities

  • Work order processing - the keying of telephone and/or email orders ensuring all security standards are maintained
  • Order queries and issues - liaising with all relevant departments to resolve order queries and issues
  • Client issue resolution - owning and investigating all customer generated issues across all products, ensuring that the customer is continually updated at all stages
  • Email order processing - the keying of manual orders on to our internal systems in a timely and accurate manner, the process of signposting all email traffic that arrives within the department to a specific area
  • Callbacks - proactive process for informing customers of unfulfilled orders
  • Communicators - internal tracking process to resolve customers enquiries
  • Outbound calls - contacting customers to discuss any information related to their order requirements

What’s in it for you?

We are offering a challenging customer service position in which you can;

  • Develop and maintain an in-depth knowledge of relevant process and procedures
  • Liaise closely with customer teams, customer service management and other Iron Mountain functions
  • Actively seek new ways to help improve process and propose changes to improve the quality of service delivered and reduce costs
  • Complete all work to a high quality and exceed levels of customer satisfaction


  • University degree
  • Proven track record of Customer Service and proven skills in B2B or B2C environment essential for minimum 2+ years
  • A highly motivated individual who shows enthusiasm and energy, using positive language with customers and colleagues
  • A team player who shows respect for customers and colleagues at all times, pragmatic in approach and able to demonstrate good work ethics during all interactions in a fair and consistent manner
  • A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity
  • Taking personal ownership for customer issues whilst pursuing all avenues to ensure a satisfactory resolution
  • Must have the tenacity and confidence to challenge the current thinking or trends to influence the success of the team whilst ensuring the customer is at the heart of everything we do
  • Able to adapt to change and flexible in approach
  • Technically competent with a high degree of personal resilience and the ability to prioritise conflicting priorities, good command of Microsoft Office applications
  • Good command of written and spoken English
  • No military obligation for male candidates