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Job Description

A Food & Beverage Server is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Food & Beverage Server , you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Food & Beverage Server will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A F&B Server serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

A Group, Congress, and Events (GCE) Sales Executive will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions.

What will I be doing?

As Group, Congress, and Events (GCE) Sales Executive, you will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The GCandE Sales Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Group, Congress, and Events (GCE) Sales Executive will perform the following tasks to the highest standards:

. Receive and convert incoming enquiries to achieve targets and maximize revenue
. Manage an events schedule to maximise yield
. Focus on a consistently executed up-selling approach
. Build strong relationships with customers to fully understand their needs
. Arrange and carry out Hotel show rounds
. Ensure the complete administration and execution of all planned events
. Participate in hotel promotional activities

What are we looking for?

A Group, Congress, and Events (GCE) Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

. Good organisational and administration skills
. Positive attitude and good communication skills
, Commitment to delivering a high level of customer service
. Confident telephone manner High level of IT skills
. Excellent grooming standards
. Demonstrated previous experience working in a Sales environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

. Knowledge of the hotel property management systems
. Demonstrated previous experience working in the Congress and Events function
. Qualification, degree, or certification in a relevant field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

A Cluster (Hilton Istanbul Bosphorus & Conrad Istanbul Bosphorus) Meetings, Incentives, Conferences and Events (MICE) Sales Executive will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions.

What will I be doing?

As MICE Sales Executive, you will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The MICE Sales Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a MICE Sales Executive will perform the following tasks to the highest standards:

• Receive new inquiries and convert current ones enquiries to achieve targets and maximize revenue
• Carry out daily effective physical sales calls
• Manage an events schedule to maximise yield
• Focus on a consistently executed up-selling approach
• Build strong relationships with customers to fully understand their needs
• Arrange and carry out Hotel show rounds
• Ensure the complete administration and execution of all planned events

What are we looking for?

A MICE Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• Excellent grooming standards
• Demonstrated previous experience working in a Sales environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Demonstrated previous experience working in the Conference and Events function
• Qualification, degree, or certification in a relevant field

A Mandarin Chinese Speaking Front Office Clerk assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

What will I be doing?

As Mandarin Chinese Speaking Front Office Clerk, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front Office Manager with daily Front Office operations
• Provide prompt service and actively seek opportunities to drive Guest satisfaction
• Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
• Manage, resolve or escalate any and all Guest complaints quickly
• Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
• Attend all Front Office meetings
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Mandarin Chinese Speaking Front Office Clerks serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous customer service experience within the hotel/leisure/retail sector
• Excellent interpersonal and communication skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

An Executive Sous Chef is responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience while managing food cost controls.

What will I be doing?

As Executive Sous Chef, you are responsible for contributing to menu creation and managing and training the kitchen brigade to deliver an excellent Guest and Member experience. An Executive Sous Chef will also be required to manage food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Contribute to menu creationManage and train the kitchen brigade effectively to ensure a well-organised and motivated team
• Ensure consistency in quality of dishes at all times
• Assist the Head Chef and managing customer relations when necessary, in the absence of the Chef
• Ensure resources meet business needs through the effective management of working rotas
• Support brand standards through the training and assessment of your team
• Manage food cost controls to contribute to Food and Beverage revenue
• Knowledge of activities in other departments and implications
• Ensure compliance with food hygiene and Health and Safety standards

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are we looking for?

An Executive Sous Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong Junior Sous Chef or previous Sous Chef Experience
• Approaches food in a creative way
• Strong supervisory skills
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Excellent planning and organising skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Relevant qualifications for role
• Ability to work a variety of shifts including weekends, days, afternoons and evenings

Engelli kadromuzda çalıştırılmak üzere takım arkadaşları aramaktayız.

Aranan Nitelikler:
En az Lise Mezunu Olmak
Engelini ve en az %40 engel durumunu belirten kurul raporuna sahip olmak
iŞKUR'a kayıtlı Olmak
Takım çalışmasına yatkın
İletişim becerileri kuvvetli

A Pastry Chef is responsible for operating the pastry section of the kitchen to deliver an excellent Guest and Member experience while planning production and developing seasonal offerings.

What will I be doing?

As a Pastry Chef, you are responsible for operating the pastry section of the kitchen while working closely with the Executive Chef and Sous Chef to deliver an excellent Guest and Member experience. A Pastry Chef will also be required to plan production and develop seasonal offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist running the pastry section of the kitchen
• Ensure excellent quality throughout the dessert offerings
• Bring creativity to the pastry offerings
• Supervise and coordinate all pastry and dessert preparation and presentation
• Plan production to facilitate daily requirements
• Develop appropriate seasonal menu offerings
• Manage food cost controls to contribute to Food and Beverage revenue
• Ensure compliance with food hygiene and Health and Safety regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are we looking for?

Pastry Chefs serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A minimum of 2 years as a Pastry Chef de Partie or Pastry Chef Experience with high volume food production
• Approaches pastry in a creative way
• Strong supervisory skills
• A current, valid, and relevant trade qualification (proof may be required)
• Positive attitude
• Good communication skills
• Committed to delivering a high level of customer service
• Excellent grooming standards
• Excellent planning and organising skills
• Dedicated to the delivery of exceptional service and continuous improvement

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Relevant qualifications for role
• Ability to work a variety of shifts including weekends, days, afternoons and evenings
• Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook

What will I be doing?

As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Executive Housekeeper and monitor standards. Supervisory and Housekeeping experience is required.Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist with overseeing Housekeeping/Laundry operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
• Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
• Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training to support the Executive Housekeeper
• Ensure communication meetings are conducted
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the team
• Deputise in absence of the Executive Housekeeper
• Provide excellent guest service
• Assist other departments wherever necessary

What are we looking for?

An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Knowledge of Workplace, Health, Safety and Hygiene is essential
• Strong communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• Experience managing a department and Profit and Loss account
• High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Description

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Engelli kadromuzda çalıştırılmak üzere takım arkadaşları aramaktayız.

En az Lise Mezunu Olmak

Engelini ve en az %40 engel durumunu belirten kurul raporuna sahip olmak

iŞKUR'a kayıtlı Olmak

Takım çalışmasına yatkın

İletişim becerileri kuvvetli

A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

A Director of Finance will lead the Finance department and associated operations such that account management, reporting, and interdepartmental and vendor relations are managed to optimise the hotels profitability.

What will I be doing?

As Director of Finance, you will lead the Finance department and associated operations such that account management, reporting, and interdepartmental and vendor relations are managed to optimise the hotels profitability. Specifically, you will be responsible:

• Ensure that Finance teams are providing month end closing and all other required management reports
• Work with the General Manager to provide full and accurate forecasting and budgeting proposals within the hotel
• Prepare capital reviews as required by the General Manager and/or Accounting and Finance Departments
• Develop best practice financial accounting and control procedures and continually review the process and procedures to maximise impact and efficiency
• Ensure the balance sheets are a fair reflection of the assets and liabilities of the hotels
• Lead monthly finance update meetings with General Manager/Hotel team
• Comply with Hilton policies and procedures across the area, maximising performance on the Finance Balanced Scorecard
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Review regularly the balance sheets, ensure reconciliations are performed of all cluster hotels controlled accounts and explain all balances even if reconciled elsewhere
• Assist Heads of the Department to improve their financial awareness and provide them with relevant financial information for their operations
• Serve your role and Team in an environmentally-conscience manner

  A Director of Finance will lead the Finance department and associated operations such that account management, reporting, and interdepartmental and vendor relations are managed to optimise the hotels profitability.

  
  
  What will I be doing?
  

  As Director of Finance, you will lead the Finance department and associated operations such that account management, reporting, and interdepartmental and vendor relations are managed to optimise the hotels profitability. Specifically, you will be responsible:

• Ensure that Finance teams are providing month end closing and all other required management reports
• Work with the General Manager to provide full and accurate forecasting and budgeting proposals within the hotel
• Prepare capital reviews as required by the General Manager and/or Accounting and Finance Departments
• Develop best practice financial accounting and control procedures and continually review the process and procedures to maximise impact and efficiency
• Ensure the balance sheets are a fair reflection of the assets and liabilities of the hotels
• Lead monthly finance update meetings with General Manager/Hotel team
• Comply with Hilton policies and procedures across the area, maximising performance on the Finance Balanced Scorecard
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Review regularly the balance sheets, ensure reconciliations are performed of all cluster hotels controlled accounts and explain all balances even if reconciled elsewhere
• Assist Heads of the Department to improve their financial awareness and provide them with relevant financial information for their operations
• Serve your role and Team in an environmentally-conscience manner

What are we looking for?

A Director of Finance serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Relevant degree, in Finance or related business discipline, from an academic institution
• Previous experience in a similar role
• Organisation, planning skills and the ability to prioritise
• Rigorous commitment to accuracy and detail
• Negotiation and influencing skills
• Effective management skills (upwards and downwards) and the willingness to coach and train others
• Positive attitude and excellent communication skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of commercial business, specially as it relates to hotel management
• Previous experience in the hospitality industry
• Experience with the PeopleSoft system

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

A Sales Executive GC&E analyses local market trends and competitor activity to generate new future business for the hotel.

What will I be doing?

As Sales Executive GC&E, you analyses local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Analysis local market trends and competitor activity to identify new business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels, including social media channels
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attend Sales events, as required
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Answer customer queries in a prompt and professional manner

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are we looking for?

A Sales Executive GC&E serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
  

A Guest Relation Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Relation Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Relation Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Guest Relation Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

A Bell Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Be visible all the time at the lobby
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Assist in the maintenance, appearance and functionality of equipment
• Assist the guests from the main entrance to the reception and from the reception to the elevators

A Bell Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Be visible all the time at the lobby
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Assist in the maintenance, appearance and functionality of equipment
• Assist the guests from the main entrance to the reception and from the reception to the elevators

Bir Elektrik Teknisyeni olarak, oteldeki elektrikli ekipmanı onaracak, bakımını yapacak, kuracak ve izleyecek ve elektrikle ilgili tüm acil durum çağrılarına cevap verecektir.

Elektrik ekipmanlarını onarmanız, bakımını yapmanız, takip etmeniz ve Konuk, Yönetici, Takım Üyesi ve acil durum taleplerine derhal cevap vermeniz de istenecektir. Özellikle aşağıdaki görevleri en yüksek standartlarda yerine getirmekten sorumlu olacaksınız:

• Çok çeşitli elektrikli ekipmanlarda bakım çalışmaları yapmak
• Elektrik kablolarını, fikstürlerini ve donanımlarını monte etmek ve takmak
• İsteğe bağlı olarak, misafir odalarında mikrofon veya ışıklandırma sistemiyle birlikte misafir odalarında veya fonksiyon odasında ses / görüntü ekipmanı kurma
• Acil aramalara derhal ve verimli bir şekilde cevap vermek
• Elektrikli ekipmanların ve aydınlatmanın düzgün çalıştığından emin olmak
• Önleyici bakım çizelgesini ve olay raporlarını tamamlamak
• Tüm alet, ekipman ve çalışma alanlarını uygun duruma getirmek
• Teknik eğitim bilgi ve becerilerini güncel tutmak

Bir Elektrik Teknisyeni, her zaman Konuklarımız namına ve diğer Ekip Üyeleriyle birlikte çalışır. Bu rolü başarıyla yürütebilmek için aşağıdaki tutum, davranışlar, beceriler ve değerlere sahip olmalısınız:

• Pozitif tutum
• İyi iletişim becerileri
• Yüksek düzeyde bir müşteri hizmeti sunmaya büyük önem vermek
• Kusursuz kişisel bakım standartları
• Kendi başına ya da ekip içinde çalışabilme kabiliyeti

• Aşağıdaki yeterlilikleri ve ayırt edici özellikleri gösterebilmeniz bu pozisyon için avantaj sağlayacaktır:

• ·Otel deneyimi

• Geçmişte benzer bir pozisyonda deneyim

• Ensure that Finance teams are providing month end closing and all other required management reports
• Work with the Finance Managers/General/Hotel Manager to provide full and accurate forecasting and budgeting proposals within the hotel
• Prepare capital reviews as required by the General/Hotel Manager and/or Accounting and Finance Departments
• Develop best practice financial accounting and control procedures and continually review the process and procedures to maximise impact and efficiency
• Ensure the balance sheets are a fair reflection of the assets and liabilities of the hotels
• Lead monthly finance update meetings with General Manager/Hotel team
• Comply with hotel/company policies and procedures across the area, maximising performance on the Finance Balanced Scorecard
• Review the balance sheets, ensure reconciliations are performed
• Assist Heads of the Department to improve their financial awareness and provide them with relevant financial information for their operations

• Relevant degree, in Finance or related business discipline, from an academic institution
• Previous experience in a similar role
• Organisation, planning skills and the ability to prioritise
• Rigorous commitment to accuracy and detail
• Negotiation and influencing skills
• Effective management skills (upwards and downwards) and the willingness to coach and train others
• Positive attitude and excellent communication skills

• Relevant degree, in Finance, Accounting or related business discipline, from an academic institution

• Experience in the hotel, leisure or retail sector

• Possess strong commercial awareness

• Excellent financial management experience

• A full understanding of financial operating systems and procedures

• Strong influencing, leadership skills, inter-personal and communication skills

• Excellent analytical skills

• Experience with the PeopleSoft system

• In conjunction with the General Manager, providing full and accurate forecasting and budgeting proposals within the hotel

• In conjunction with the General Manager, ensuring the achievement of all financial targets within the hotel

• Provision of timely and accurate financial statements

• Ensuring all financial regulations are met, through the maintenance of adequate systems of internal control

• Preparing capital reviews as required by the General Manager and/ or Accountancy & Finance Department

• Training and development of local Finance staff, and ensuring accurate succession planning

• Building the financial awareness of local management teams

Her otelimizde, her konuğumuza, her zaman yaşattığımız eşsiz deneyimler sayesinde dünyayı konukseverliğin ışığı ve sıcaklığı ile doldurma vizyonumuz bizi dünya üzerinde bulunan tüm otellerimizde ağırladığımız konuklarımıza eşsiz bir deneyim sunma yolunda bir araya getirmektedir. Ve en önemlisi takım üyelerimiz bu eşsiz deneyimin en önemli parçasıdır !

• İletişim becerisi ve insan ilişkileri güçlü, misafir memnuniyeti odaklı,
• Hijyen kuralları hakkında bilgi sahibi, bu kuralları uygulayan ve önem veren,

• Kullanılan temizlik kimyasalları ve ekipmanlar konusunda bilgi sahibi olan,

• Takım çalışmasına yatkın,

A Health Club Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will I be doing?

As a Health Club Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Health Club Receptionist will also be required to manage customer feedback and up-sell health and beauty products. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Adhere to cash handling procedures
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Up-sell with latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are we looking for?

A Health Club Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong interpersonal skills
• Committed to delivering a high level of customer service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• High standards of cleanliness
• Ability to work in a consistently professional and helpful manner
• Previous experience of reception duties
• Qualification in an admin course or similar topic area

What will I be doing?

As an Assistant Chief Engineer, you will be responsible for all maintenance issues within the hotel, daily, maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience. An Assistant Chief Engineer will also be required to coordinate renovation projects and develop emergency programs. Specifically, you will be responsible for performing the following tasks to the highest standards:

Responsible for maintenance issues within the hotel Perform daily checks around the hotel Conduct lift emergency release procedures as required Diagnose, maintain, and repair mechanical equipment within the hotel Ensure good relationships are built with internal and external customers Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise Develop, implement, and direct all emergency programs Develop, implement and manage energy conservation programs for the property to minimize expenses Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively Perform special projects and other responsibilities as assigned Responsible for the health and safety of the hotel Ensure monthly safety inspections take place and employees are trained accordingly

An Assistant Chief Engineer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Advanced knowledge of building management/engineering Positive attitude Good communication skills Committed to delivering a high level of customer service Excellent grooming standards Flexibility to respond to a range of different work situations Ability to work under pressure Ability to work on their own Previous experience in a management role

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

First Aid Vocational training in engineering or similar field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage guest queries in a friendly, timely, and efficient mannerServe Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residentsEnsure knowledge of menu and all productsEnsure mis-en-place is well stocked at all floor stationsFollow correct reporting procedures if faced with issuesEnsure Food and Beverage orders are of a consistently good standard and delivered in a timely manorPractice Hilton Grooming standards including uniform dress code, cleanliness and personal hygieneComply with hotel security, fire regulations and all health and safety legislation

A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitudeGood communication skillsCommitted to delivering high levels of customer serviceExcellent grooming standardsFlexibility to respond to a range of different work situations Ability to work on your own or in teamsFollow company brand standardsAssist other departments, as necessary

As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage guest queries in a friendly, timely, and efficient mannerServe Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residentsEnsure knowledge of menu and all productsEnsure mis-en-place is well stocked at all floor stationsFollow correct reporting procedures if faced with issuesEnsure Food and Beverage orders are of a consistently good standard and delivered in a timely manorPractice Hilton Grooming standards including uniform dress code, cleanliness and personal hygieneComply with hotel security, fire regulations and all health and safety legislation

A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitudeGood communication skillsCommitted to delivering high levels of customer serviceExcellent grooming standardsFlexibility to respond to a range of different work situations Ability to work on your own or in teamsFollow company brand standardsAssist other departments, as necessary

A Steward carries out general cleaning duties and the operation of pot-washing and dishware machineries to deliver an excellent Guest and Member experience while ensuring all back of house areas are kept clean and safety guidelines are observed.



What will I be doing?

As a Steward, you are responsible for carrying out general cleaning duties and operating pot-washing machinery to deliver an excellent Guest and Member experience. A Steward will also be required to ensure all back of house areas are kept clean, and observe Occupational Safety and Health and Hygiene Regulations and health and safety guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Operate pot-washing machinery and maintain a hygienic working environment in accordance with hygiene regulations and company standards
• Carry out general cleaning as directed to include sweeping, mopping up, washing up, and emptying of rubbish bins and boxes ensuring placement in the correct containers
• Ensuring that all kitchen and back of house areas are kept clean and all equipment within the kitchen area is cleaned in accordance with the cleaning schedule
• Ensure the correct PPE is in place and guidelines are adhered to
• Observe Health, Hygiene and Safety guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements
• Report any maintenance and, or, hazard issues to the supervisor on duty
• Carry out any other reasonable task set by the Hotel's Management

What are we looking for?

A Steward serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous kitchen porter experience in similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

A Cost Controller will work with all Heads of Departments to effectively control all products that enter and exit the hotel.

What will I be doing?

As Cost Controller, you will work with all Heads of Departments to effectively control all products that enter and exit the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:

Review the daily intake of products into the hotel and ensure accurate pricing and quantity of goods received Control the stores by ensuring accuracy of inventory and stock control and the pricing of good received Alert Cost Controller of slow moving goods and goods nearing expiry dates to reduce waste and alter product purchasing to accommodate Manage cost reporting on a weekly basis Attend finance meetings, as required Maintain good communication and working relationships with all hotel areas Act in accordance with fire, health and safety regulations and follow the correct procedures when required

What are we looking for?

A Cost Controller serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a high volume cost control function within a hotel environment Computer literate, with good MS Excel skills Strong organisational skills Ability to develop strong working relationships with internal and external customers

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Relevant degree, in Finance/Accounting or related business discipline, from an academic institution Previous experience in the hospitality industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

A Waiter is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.



What will I be doing?

As a Waiter, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Waiter serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Her otelimizde, her konuğumuza, her zaman yaşattığımız eşsiz deneyimler sayesinde dünyayı konukseverliğin ışığı ve sıcaklığı ile doldurma vizyonumuz bizi dünya üzerinde bulunan tüm otellerimizde ağırladığımız konuklarımıza eşsiz bir deneyim sunma yolunda bir araya getirmektedir. Ve en önemlisi takım üyelerimiz bu eşsiz deneyimin en önemli parçasıdır !

Fotoğrafsız ve eksik cv ler değerlendirilmeyecektir.

*Lise/Meslek Yüksek Okulu/Fakülte mezunu,

*İyİ derecede İngilizce bilen

*tercihen en az 2 yıl deneyimli

*Diksiyonu düzgün ,insan ilişkilerinde başarılı ve sonuç odaklı

*Presentable,dinamik , güleryüzlü ve çalışkan

*Takım çalısmasına yatkın

*Esnek çalışma saatlerine uyum sağlayabilen

*Vardiya sisteminde çalışabilen

*Askerlik hizmetini tamamlamış yada en az 2 yıl tecilli olan erkek adaylar

Adayların başvurularını bekliyoruz .

Her otelimizde, her konuğumuza, her zaman yaşattığımız eşsiz deneyimler sayesinde dünyayı konukseverliğin ışığı ve sıcaklığı ile doldurma vizyonumuz bizi dünya üzerinde bulunan tüm otellerimizde ağırladığımız konuklarımıza eşsiz bir deneyim sunma yolunda bir araya getirmektedir. Ve en önemlisi takım üyelerimiz bu eşsiz deneyimin en önemli parçasıdır !

Yemek öncesi aperatif tavsiyesinde bulunmak ve servisini yapmak.

• Mutfakta, barda hazırlanan yiyecek ve içecekleri uygun şekilde, tepsi kullanarak servisini yapmak.

• Misafir memnuniyetinin en üst düzeyde oluşmasını sağlayacak servis sunumunun yapılmasını sağlamak.

• Siparişe uygun olarak her bir misafire istediklerini sormadan servis etmek.

• Devamlı olarak boşların takip edilerek masanın temizlenmesini sağlamak.

• Içeceklerin devamlı tazelenmesini ve kül tablalarının devamlı değiştirilmesini sağlamak.

• Yemek esnasında fazladan satış imkanlarını kullanmak.

• Misafir ayrılırken herhangi bir şey unutulmadığını kontrol etmek.

• Misafirden gelebilecek uyarı ve önerileri restaurant sorumlusuna iletmek.

• Otel yangın ve güvenlik prosedürleri hakkında detaylı bilgi sahibi olmak.

• Takım çalışmasına yatkın,

• Dış görünüm ve kişisel bakımına özen gösteren

Oda Görevlisi, konuk isteklerini hızlı biçimde yerine getirirken kusursuz bir Konuk ve Üye deneyimi sunmak için konuk odalarını temizlemekten ve ikramları yenilemekten sorumludur.

Bir Oda Görevlisi olarak, kusursuz bir Konuk ve Üye deneyimi sunmak için konuk odalarını temizlemekten ve ikramları yenilemekten sorumlusunuz. Bir Oda Görevlisinin aynı zamanda konuk isteklerini yerine getirmesi de istenecektir. Özellikle aşağıdaki görevleri en yüksek standartlarda yerine getirmekten sorumlu olacaksınız:

• Konuk yatak odalarını ve banyolarını temizlemek
• Odaları ve koridorları süpürmek
• Yatak çarşaflarını, havluları ve konuk ikramlarını şirket kılavuz ilkelerine uygun olarak değiştirmek ve yenilemek
• Düzenli ince temizlik görevlerini üstlenmek
• Temizlik arabasını günlük olarak yeniden doldurmak
• Çevreye duyarlı olmak
• Atıkları uygun biçimde yok etmek
• Konuk isteklerini hızlı ve etkin biçimde yerine getirmek
• Otel güvenliği, yangın yönetmelikleri ve tüm sağlık ve güvenlik mevzuatına uymak
• Kayıp eşya prosedürlerini uygulamak
• Gerektiğinde diğer departmanlara yardımcı olmak ve iyi iş ilişkileri kurup sürdürmek

Bir Oda Görevlisi, her zaman Konuklarımız namına ve diğer Ekip Üyeleriyle birlikte çalışır. Bu rolü başarıyla yürütebilmek için aşağıdaki tutum, davranışlar, beceriler ve değerlere sahip olmalısınız:

· Pozitif tutum

· İyi iletişim becerileri

· Yüksek düzeyde bir müşteri hizmeti sunmaya büyük önem vermek

· Kusursuz kişisel bakım standartları

· Kendi başına ya da ekip içinde çalışabilme kabiliyeti

Aşağıdaki yeterlilikleri ve ayırt edici özellikleri gösterebilmeniz bu pozisyon için avantaj sağlayacaktır:

· Otel deneyimi

Geçmişte benzer bir pozisyonda deneyim

• Misafir odasını ve banyoyu temizlemek. Yatağı yeniden yapmak.

• Banyo ve odadaki eksik malzemelerin tamamlanmasını sağlamak.

• Misafir odasındaki arıza, kayıp eşya, veya herhangi bir zarar oluştuğu anda şefine bilgi vermek.

• Misafire ait olan eşyalara karşı titiz ve dikkatli davranmak.

• Misafir veya personelin şüpheci davranışlarını rapor etmek.

• Misafire ait kayıp eşyaları ofise bildirerek kaydını sağlamak.

• Misafir koridor ve servis alanlarının temiz olmasını sağlamak.

• Sabah ve akşam kat raporunu doldurmak.

• Toplantı ve eğitimlere katılım devamlılığını sağlamak.

• Akşam şifti sırasında turn down servisi vermek.

• Akşam ilave malzeme isteklerini karşılamak.

• Kişisel temizlik ve hijyen kurallarına uymak.

• Kullandığı ekipmanların ve çalışma alanının bakım ve korunmasını sağlamak

• Kat şefi envanter hazırlarken hazır bulunmak.

• Tüm güvenlik eğitimlerine iştirak etmek.

• Yangın talimatı ve acil durum prosedürlerini bilmek

• Pozitif tutum
• İyi iletişim becelerileri
• Yüksek düzeyde misafir hizmeti sunmaya büyük önem vermek
• Kendi başına ya da ekip içinde çalışabilme esnekliği
• Gece vardiyalarında çalışabilme esnekliği

Aşağıdaki yeterlilikleri ve ayırt edici özellikleri gösterebilmeniz bu pozisyon için avantaj sağlayacaktır:

• Otel deneyimi
• Geçmişte benzer bir pozisyonda deneyim

Oda Görevlisi, konuk isteklerini hızlı biçimde yerine getirirken kusursuz bir Konuk ve Üye deneyimi sunmak için konuk odalarını temizlemekten ve ikramları yenilemekten sorumludur.



Ben ne yapacağım?

Bir Oda Görevlisi olarak, kusursuz bir Konuk ve Üye deneyimi sunmak için konuk odalarını temizlemekten ve ikramları yenilemekten sorumlusunuz. Bir Oda Görevlisinin aynı zamanda konuk isteklerini yerine getirmesi de istenecektir. Özellikle aşağıdaki görevleri en yüksek standartlarda yerine getirmekten sorumlu olacaksınız:

• Konuk yatak odalarını ve banyolarını temizlemek
• Odaları ve koridorları süpürmek
• Yatak çarşaflarını, havluları ve konuk ikramlarını şirket kılavuz ilkelerine uygun olarak değiştirmek ve yenilemek
• Düzenli ince temizlik görevlerini üstlenmek
• Temizlik arabasını günlük olarak yeniden doldurmak
• Çevreye duyarlı olmak
• Atıkları uygun biçimde yok etmek
• Konuk isteklerini hızlı ve etkin biçimde yerine getirmek
• Otel güvenliği, yangın yönetmelikleri ve tüm sağlık ve güvenlik mevzuatına uymak
• Kayıp eşya prosedürlerini uygulamak
• Gerektiğinde diğer departmanlara yardımcı olmak ve iyi iş ilişkileri kurup sürdürmek

Ne arıyoruz?

Bir Oda Görevlisi, her zaman Konuklarımız namına ve diğer Ekip Üyeleriyle birlikte çalışır. Bu rolü başarıyla yürütebilmek için aşağıdaki tutum, davranışlar, beceriler ve değerlere sahip olmalısınız:

• Pozitif tutum
• İyi iletişim becerileri
• Yüksek düzeyde bir müşteri hizmeti sunmaya büyük önem vermek
• Kusursuz kişisel bakım standartları
• Kendi başına ya da ekip içinde çalışabilme kabiliyeti

Aşağıdaki yeterlilikleri ve ayırt edici özellikleri gösterebilmeniz bu pozisyon için avantaj sağlayacaktır:

• Otel deneyimi
• Geçmişte benzer bir pozisyonda deneyim

Hilton çalışanı olmanın ayrıcalıkları nelerdir?

Hilton dünyanın önde gelen konaklama şirketlerinden biridir. Lüks ve üst sınıf otel ve resortlardan apart-suite ve orta sınıf otellere kadar birçok farklı seçeneğiyle konuklarına hizmet vermektedir. Hilton yüzyıla yakın bir süredir iş seyahati ve tatil amaçlı gelen konuklarına en iyi konaklama hizmetlerini, rahatlığı ve değeri sunmaktadır. Hilton sahip olduğu global markalarla konuklarına en iyi hizmeti verme geleneğini sürdürmektedir. "Her otelimizde, her konuğumuza, her zaman yaşattığımız eşsiz deneyimler sayesinde dünyayı konukseverliğin ışığı ve sıcaklığı ile doldurma" vizyonumuz bizi dünya üzerinde bulunan tüm otellerimizde ağırladığımız konuklarımıza eşsiz bir deneyim sunma yolunda bir araya getirmektedir. Ve en önemlisi takım üyelerimiz bu eşsiz deneyimin en önemli parçasıdır !