Ankara, Otelcilik İş İlanları

To prepare or direct the preparation of grill and other appetizer and side items from the restaurant menu according to standard recipes.
Food requisition and control of stock items.
To do checks on training from time to time.
To compile the daily mise en place
To promote effective team work
To cook all food items as requested, serving as expected
To prepare attractive food displays
To clean and maintain all kitchen areas, including equipment and tolls to hotel standards
To report any potential health or hygiene hazards
To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring personal appearance and hygiene standards are an example for the team

Previous work experience in a grill chef position in a four or five star hotel or similar restaurant for a minimum of 5 years.

Successful incumbent must have good knowledge of English spoken and written language as well as experience living and working in Turkey.

To ensure that all Human Resources administration procedures are carried out in accordance with residences/hotel and legal requirements.
To provide Human Resources support (coaching, counselling, performance management etc.) to Department Heads and colleagues in order achieve the hotel strategic business objectives.
To adhere to date with all Turkish Legislation relating to Human Resources.
To complete day to day personnel administration in response to requests and action plans.
To manage all personnel procedures with regard to starters, transfers, promotions and variations plus leavers, liaising with the Finance department.
To manage and maintain headcounts, ensuring that they are in line with agreed departmental headcount budgets.
To ensure that all casuals are recorded and that administration is complete and in accordance with legal requirements.
To be readily available for counselling with empathetic, open communication ensuring reliability and confidentiality.
To liaise with a wide range of people involved in policy areas such as staff performance and health and safety.
To prepare staff welcome/ handbooks.

At least 3 years of experience in a similar role
Excellent communication skills both spoken and written in Turkish and English
Ability to multitask
Proven knowledge or labor regulations

Check standard recipes ensuring proper portion control, uniformity of taste and quality
Write daily food requisitions and kitchens transfers in order to achieve the stock rotation desired
Ensure that there is a sufficient supply of chinaware for banquet functions, cocktail parties, etc.
Check food preparation, cost, quality, quantity and portion control daily
Report any problems, failures of machines or small equipment and so on as soon as possible
Inspect all refrigerated areas and ensure regular turnover of food items
Be present and assist with the preparation of food
Check existing stocks and prepare supply requisition forms on a daily basis
Report any out of stock items immediately to supervisors
Liaise with restaurant Managers and Headwaiters
Minimise wastage and spoilage by monitoring occupancy forecasts
Understand, participate and encourage staff to save money and prevent wastage (water, electricity, breakage, etc.)
Liaise with the Back of House team to ensure that high standards of cleanliness are maintained, i.e. machinery, small equipment, floors, refrigerators, etc.
Works and ensures colleagues work in compliance with Safe, Sound & Sustainable guidelines.

Reading, writing and oral proficiency in the English language and in the Turkish language
Globally-recognized culinary qualification
Have a minimum of 5 years experience in similar position, preferably in luxury environment with at least 2 years of supervisory experience
Have the ability to handle multiple tasks at one time.
Willing to work a flexible schedule and holidays.
Additional relevant qualifications: Menu planning and recipes knowledge, Excellent Food and Beverage knowledge, Administration abilities, Cost control knowledge, Good kitchen organisation experience

To prepare or direct the preparation of döner and other appetizer and side items from the restaurant menu according to standard recipes.
Food requisition and control of stock items.
To do checks on training from time to time.
To compile the daily mise en place
To promote effective team work
To cook all food items as requested, serving as expected
To prepare attractive food displays
To clean and maintain all kitchen areas, including equipment and tolls to hotel standards
To report any potential health or hygiene hazards
To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring personal appearance and hygiene standards are an example for the team

Previous work experience in a döner chef position in a four or five star hotel or similar restaurant for a minimum of 5 years. Successful incumbent must have good knowledge of English spoken and written language as well as experience living and working in Turkey.

The Finance Assistant function will perform a number of duties which may include all or a specified selection of the following:

To audit, prepare and issue the Daily Flash Report, Weekly and Monthly revenue reports to Hotel Management and Head Office in a timely and efficient manner.

To audit, analyze & accurately record the revenues and statistics for Rooms Accommodation, F&B, Spa and Other hotel revenue on a daily basis.

To audit, investigate and record all daily allowances, voids & paid outs – highlighting anything extraordinary to the attention of the Hotel Controller.

To perform & document any daily ad hoc checks on data

To analyze & journal house account information in conjunction with the F&B, Rooms Division and Spa departments.

To reconcile and record PDQ credit cards.

To check any credits made to credit cards on a daily basis and have authorised by the Hotel Controller.

To assist in the timely and orderly archiving of financial documents.

To perform any other company related duty that is reasonably requested by the Hotel Controller.

Minimum of 2 years’ experience in same position within a 5 or 4 star hotel

Must possess good computer skills, including Word and Excel

Professional and appropriate business appearance and presentation

Excellent communication skills in all aspects: verbal and written both in English & Turkish

Tools and Equipment used ;

Microsoft Office, including Excel and Word

PAR Springer-Miller System

Infogenesis POS

PDQ terminals

To contact the guest after reservation is made to determine their preferences and to anticipate their needs (obtain preferences for pillow, newspapers, dietary requirement, organizing tours, errands, etc.).
To ensure the awareness of the arrival details, such as the arrival time
To proactively seek guest preferences and record them.
To communicate guest preferences and feedback with relevant department.
To undertake guest room moves where guest is present.
To carry out errands on behalf of guest.
To greet guest upon arrival for introduction and rooming.
To prepare arrival suite according to known preferences as well as amenities.
To organise guest’s departure, offer the service for packing a night before or an appropriate time preferred by guests.
To check the room after departure for any left behind items.
To coordinate with Housekeeping on preferred time for mini-bar replenishment, make up room, turn down service as well as ensure laundry is done accordingly and checked before returning to the wardrobe.
To assist in handling guest calls and acting upon them in a professional & courteous manner. Communicate all guest compliments, comments, observations and complaints to relevant departments and ensuring follow up.
To assist the Guest Services Team in the day to day Departmental/ Hotel operations.
To assist with guest IT requests where required in absence of IT Dept.
To be fully informed of all guest arrivals and in-house guests, ensuring that their requests and preferences are acted upon and shared with all relevant departments.
To contact the guest after departure and thank for their stay and advice of being contacted directly for future bookings
To ensure good maintenance in all butler suites by doing regular walk arounds and inspections
To maximize the revenue and occupancy of all butler suites
To comply with all LQE’s & MO Special touches.
To present a professional image by maintaining the Hotel’s grooming standards.
To undertake and promote training and development.
To work in conjunction with other departments, very closely, proactively and in a synergized manner.
To carry out any reasonable requests as directed by Head Butler

At least 1 year of relevant experience in luxury community or hotel
Fluency in English written and verbal communication
Excellent communication skills in all aspects: verbal, written and non-verbal
Professional and appropriate business appearance and presentation
Quality driven with a passion for excellence.
Must possess excellent organizational and administrative skills and interpersonal skills
Approachable, open-minded and fair
Prior Hotel experience would be an advantage

ANA DİLİ SEVİYESİNDE ALMANCA BİLEN ÇAĞRI MERKEZİ ELEMANI.

PROFİS u. NEUEİNSTEİGER

AUFGEPASST.....

= Sehr leichtes Produkt
= Keine Kaltaquise
= Kunden die sich selber im Portal eingetragen haben
= Dialer und Voip vorhanden

- wir garantieren 4.000₺.- Festgehalt

- 400₺ Sodexo, 200₺ Fahrtkosten
- und sehr gute Provisionen

Sehr gute Unterstützung von unserem Prof. Team.

Jeder kann was versprechen, aber bei uns können Sie LİVE miterleben, wie unsere Mitarbeiter zwischen 4.000 bis 10.000.- im Monat verdienen. Einfach vorbeikommen und sich die ganze Sache anschauen wie es funktioniert und sich selbst überzeugen. Sie werden sehen wie einfach es ist soviel Geld zu verdienen.

UNSERE STANDORTE:

-İstanbul Ataşehir

-İstanbul Mecidiyeköy

-İstanbul Beylikdüzü

-İstanbul Kozyatağı

-Adana

-Antalya Lara

-Antalya Mevlana

-İzmit Kocaeli

-Sakarya Adapazarı

-İzmir Konak

-Ankara Balgat

-Eskişehir

-Bursa Osmangazi

-Batman Merkez

-Bartın Merkez

-Zonguldak Çaycuma

-Trabzon

-Denizli

-Mersin

-Rize

-Kuşadası

-Çorum

-Ordu

-Edirne

-Uşak

-Balıkesir

-Kastamonu

-Sinop

-Giresun

-Gaziantep

-Konya

-Aksaray

Qualifikation

Anadili Seviyesinde Almanca Bilen,

Çağrı Merkezi ve Satış Tecrübesi Olan/ Olmayan,

Takım Çalışmasına Yatkın,

Home Office ya da Şubelerimizde Çalışmak Üzere Çağrı Merkezi Personelleri alınacaktır.

To prepare, check and send city ledger, group & events invoices to clients ensuring accuracy and all relevant back-up is attached.

Prepare and send inter-company invoices as and when required.

Preparation and posting of allowances to the PMS in a timely manner.

Preparation of daily online banking and posting of credit card payments to the PMS.

Daily posting and allocation of BACS & cheques payments to the PMS.

Daily filing / archiving of all invoices.

Liaise with all departments and share billing information to ensure a smooth billing process.

Process commission invoices/payments for both international & local travel agents via Onyx.

Facilitate monthly invoicing for Resident Owners to include maintenance, housekeeping & incidental charges.

To control, investigate & handle queries for credit card charge backs and returned cheques.

To liaise with and answer queries from guests, hotel colleagues, and corporate personnel in a prompt, friendly and efficient manner.

Producing and sending month end invoices such as OTA, partner’s cards & affiliated companies.

Monthly preparation and sending of company statements via the PMS.

Assist with annual audit procedures as and when required.

To practice and incorporate as part of the daily routine the Company’s LQE’s, Pillars and Mission Statement.

To carry out any other reasonable request as directed by your manager.

To report any defects in the building, plant or equipment according to the Hotel procedures.

At least 1 year Sales Ledger experience within a 5 or 4 star hotel

Must possess good computer skills, including Word and Excel

Professional and appropriate business appearance and presentation

Excellent communication skills in all aspects: verbal and written both in English & Turkish

Manage the consistent delivery of guest services with the company’s core standards and brand attributes
Develop and maintain vendor and community relationships in the interest of the management and guests
Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position in anticipation of changing customer needs within the dynamic hospitality, residential and gaming environment
Interact and communicate with key departments on the integration of services provided to residents
Serve as a public relations representative for property, exhibiting a professional demeanor and willingness to assist residents and management whenever requested
Maintain all departmental assets including equipment repairs and maintenance and ensures the desk and back office space are kept clean and organized
Provide our residents with full access to all the attractions, activities products and services in Bodrum
Continually identify residential preferences through conversation and knowledge of residents requests
Have a full knowledge of all transportation forms, the times, directions and costs of each
Maintain a full library of brochures, maps and destination magazines.
Be knowledgeable and ensure all departmental colleagues are knowledgeable about all the arrivals, departures and events in the hotel and residences each day.
Keep records of all bookings, requests, reservations and confirmations for residents
Maintain a staff of polished, well trained, professional Concierges capable of delivering unparalleled service that demands residential and guest loyalty
Manage Human Resource responsibilities for Concierge team. Creates and maintains a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and employee satisfaction. Ensures departmental practices are compliant with company policies and legal requirements
Coordinate the organization and administrative functions in the Concierge departments

Minimum of 5 years of Residences/Hotel FOH experience
At least four years of managerial experience in Hotel Operations/Residences Services
At least two years of guest service experience
Luxury Hotel Experience
Able to communicate clearly and fluently in English (written and spoken)
Able to multi task
Superior communication skills
Professional and appropriate business appearance and presentation
Most possess excellent guest service and problem resolution skills.
Quality driven with a passion for excellence in guest service and satisfaction
Additional languages would be advantageous.

To ensure the mise en place are completed for day / night shift and during service in order to provide an efficient service
To ensure full knowledge of the In Room Dining menu and wine list in order to respond or amend guests requests to their full satisfaction
To ensure that the In Room Dining department is kept clean and in appropriate order at all times in compliance with our Safe and Sound standards
To prepare all orders in compliance with hotel standards and food & beverage specifications
To deliver service in the guest room and in residences according to hotel standards and guest requirements in a friendly, courteous and efficient manner
To up-sell services and products to our guests at all times enhancing service and generating increased revenue

Reading, writing and oral proficiency in the English and Turkish languages.
Demonstrates a high standard of verbal communication, social skills and up-selling skills.
Willing to work a flexible schedule and holidays.
Have a minimum of 2 years’ experience in similar position, preferably in luxury environment.
Have the ability to handle multiple tasks at one time.

To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests
To ensure that mise en place is completed shift to shift and during service in order to provide an efficient service
To ensure a full knowledge of the menu and wine list in order to respond or amend guests requests to their full satisfaction
To greets guests and establish rapport in order to ensure guest satisfaction
To ensure that the restaurant is kept clean and in appropriate order at all times
To ensure all dishes are presented in compliance with hotel standards and food & beverage specifications
To deliver service according to hotel standards and guest requirements in a friendly, courteous and efficient manner

Reading, writing and oral proficiency in the English and Turkish languages.
Demonstrates a high standard of verbal communication, social skills and up-selling skills.
Willing to work a flexible schedule and holidays.
Have a minimum of 2 years’ experience in similar position, preferably in luxury environment.
Have the ability to handle multiple tasks at one time.

Answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro-actively suggested

Ensure all reservation details are correctly entered into the property management systems and that guest information is accurately maintained

Ensure all confirmations are accurately sent out within 12 hours making personal references to their choices

Promote seasonal packages and current promotions to our guests

Ensure all other administrative duties are completed to Mandarin Oriental Hotel Group Standard Operating Procedures for the Reservations Department

Ensure an excellent working relationship with all colleagues within the hotel

Minimum 1 – 2 years working experience in the 5-star luxury hotel environment

Proactive communications skills

Computer literate

Posses a friendly, energized and outgoing personality

Strong team player

Able to work concentrated and effective under pressure

Good English verbal and writing skills

Plan in conjunction with the Executive Chef and Venue Managers activities, promotions, menu implementations according to the annual marketing plans.
Ensure that all designated action points from daily briefings or other operational meetings are being followed by the individuals concerned.
Guide the kitchen section chefs and all his subordinates in decision-making and judgment
Assist the Executive Chef in compiling the annual marketing plans and budgets and activity promotion plan.
Be responsible and accountable for the overall food cost as well as kitchen supplies, kitchen energy costs and kitchen utensils.
Complete detailed checks of the entire Food and Beverage operation during all service periods taking necessary actions to correct any deviation from quality standards.
Plan co-ordinate and supervise all menu implementations in a timely manner.
Assist in the preparation and control of daily and weekly market lists.

Previous work experience in the same position in a four or five star hotel or similar restaurant for a minimum of 5 years.

Successful incumbent must have good knowledge of English spoken and written language, as well as Turkish.

Keep work area clean and neat at all times.

Follow all Standards and Procedures as taught by Spa Operations Supervisor.

To ensure that a high standard of service is maintained throughout the Spa.

To maintain inventory of supplies for the operations of the spa

Will be expected to assist various demonstrations and events.

Must attend all training courses as deemed necessary, and must adhere to training as set down by the Spa Operations Supervisor.

Must have the ability to courteously interact and answer all spa and hotel related questions with guests.

Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Operations Supervisor.

Will be responsible for the maintaining the cleanliness of the entire Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness and wellness center, spa suites and pool. These should be kept in a neat, tidy and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards.

Will have attention to detail and be able to arrange spa items in a decorative manner.

To assist in the smooth flow of the guests journey throughout the day.

Will be expected to aid therapists in setting up for treatments and clearing away after.

Will be expected to ensure lockers are stocked with clean linen at all times and remove soiled linen.

Assist with cleaning of pool area outside of operating hours and ensure all standards are maintained throughout the day.

Must be in good physical condition

Ability to learn quickly.

The Spa Concierge is responsible for, but not limited to booking all spa treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner.
Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
Keep work area clean and neat at all times.
Must follow all Standards and Procedures as taught by legendary trainers or Spa Supervisor.
To ensure that a high standard of service is maintained throughout the Spa.
Assist in the operations of all spa departments as required
To maintain inventory of supplies for the operations of the spa reception
Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Operations Supervisor
To ensure a warm friendly welcome to all guests at all times.
Greets all guests upon their arrival, gives new guests tours of property and offers return guests "re-orientations".
Print confirmation letters and pull files for the next business day.
To communicate all messages promptly and to keep the Manager-On-Duty informed as to any complaints.

Reading, writing and oral proficiency in the English language
Russian and Arabic speaker
To be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
be self-motivated.
To be flexible and able to work efficiently under pressure.
To have mathematical skills, technical aptitude and spa knowledge.
Knowledge of specific spa industry applications is desirable, such as spa soft.
To have basic knowledge of computer programs including Excel, Microsoft Word and Microsoft Office administration
To have a commitment to follow all local and corporate policies and procedures as they relate to the Spa and hotel.
To have knowledge of current spa trends in the industry

To prepare or direct the preparation of mezze and other appetizer and side items from the restaurant menu according to standard recipes.
Food requisition and control of stock items.
To do checks on training from time to time.
To compile the daily mise en place
To promote effective team work
To cook all food items as requested, serving as expected
To prepare attractive food displays
To clean and maintain all kitchen areas, including equipment and tolls to hotel standards
To report any potential health or hygiene hazards
To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring personal appearance and hygiene standards are an example for the team

Previous work experience in a mezze chef position in a four or five star hotel or similar restaurant for a minimum of 5 years.

Successful incumbent must have good knowledge of English spoken and written language as well as experience living and working in Turkey.

Anticipate guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information.
Meet all reasonable needs and requests of guests within acceptable time frames.
Identify and take all opportunities to enhance the quality of service (upselling, guest recognition, resort knowledge)
Recognize guest dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and guest feedback/ complaint procedures.
Offer assistance to colleagues when required, to ensure designated work goals are met.
Demonstrate trust, support and respect towards team members in day-to-day work activities.
Conduct communication with guests and colleagues in a polite, professional and friendly manner.
Assist Housekeeping in set up preparation of Beach area for service utilizing opening checklist and as instructed through briefings.
Maintaining an open-line of communication with F&B colleagues.
Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.

Excellent communication skills in all aspects: verbal, written and non-verbal
Fluent in Turkish and English. Additional languages would be beneficial
Professional and appropriate business appearance and presentation
Quality driven with a passion for excellence.
Prior Hotel experience would be an advantage

To support the Laundry and Valet team in order to deliver the quality service standard to our guests.
To report, control and follow up on any Engineering issues and planned preventative maintenance programme
To investigate and follow through any guest complaints, losses, damages pertaining to laundering services.
To carry out and report accurately weekly linen stocktake in the absence of the Laundry Manager.
To assist in implementing and maintaining the Safe & Sound procedures and standards in the Landry department and to ensure these standards are met on a daily basis.
To provide timely and quality service to guests and residents and to ensure all queries are handled to achieve full satisfaction.
To manage the hotel uniforms issuing process, ensuring continuity in appearance and grooming standards within hotel.
To ensure the department and the storeroom are kept in a tidy and clean condition.
To place the necessary purchase orders timely to maintain the par stock levels of uniforms and linen.
To perform weekly stocktake of the laundry operating supplies and place weekly orders on timely manner.
To ensure periodic inspection of all laundry equipment is undertaken and liaise with suppliers regarding maintenance and parts replacement.

At least 2 years practical experience in similar position for a luxury property
Adheres to, supports and carries out the strategic Company’s vision and values
Displays high commitment to improving customer services
Ability to motivate team and build morale
Ability to anticipate and assess issues, risks and opportunities and develop new approaches
Accepts responsibility and accountability

To send any authorized daily food and beverage purchase orders, ensuring all is received by the supplier.
Daily to follow up on delivery dates once orders are placed and inform the relevant department.
To follow up on order to ensure all food and beverage orders are shipped and delivered on promised dates.
To ensure that a proper record is kept for all inventory items.
To ensure that all incoming goods are covered by Purchase Order as well as Delivery note on invoice, and that all coming goods are of the required quantity and price.
To source new food and beverage products, supplier negotiations, liaising appropriately with operational management and other departmental customers.
To follow up on any overcharges, are by the supplier ensuring credit notes are received.
To match vendor invoices with purchase order/delivery note and enter onto system, give batched invoices to Accounts Payable to update interface and verify batch.
To update and communicate Purchasing manager and F&B venues of any change of pricing or vintages/stock availability.
Ensure the revised pricing is approved before goods are delivered.
To set up new products in Moreton Bay.

Excellent communication skills in all aspects: verbal, written and non-verbal
Fluent in Turkish and English. Additional languages would be beneficial
Professional and appropriate business appearance and presentation
Quality driven with a passion for excellence.
Must possess excellent organisational and administrative skills and interpersonal skills
Approachable, open-minded and fair
Prior Hotel experience would be an advantage

Tools/Equipment Used
Microsoft Word, Excel, PowerPoint and Outlook

To ensure surveillance in their areas of responsibility
Makes patrols in designated areas.
Ensure complete stock of first aid supplies and life-saving equipment are checked every morning before the opening of outdoor areas.
Equipment are controlled manually using the check list and recorded in the check list.
The surface of the pool water and seawater are monitored. (water color, feces, etc.)
Pool inside and beach are checked that is there the glass, hazardous objects, broken stair, etc.
Continuously monitoring of the beach & pool users.
To ensure the availability of life saving equipment.
Due to pressing with bare feet in the sand, sharp objects could cause injury. And the sharp objects is cleared from on the beach in compliance with Safe & Sound standards.
Share important information with beach & pool users with regards to weather and water conditions.
It provides the contact information in case of emergency and for questions on the bulletin boards.
Beach flags are used in the standards of ILS (International Safety of Life) by lifeguards.
Lifeguards wears red hat, yellow t-shirt and red shorts according to the ILS and TSSF standards at the beaches and pools
Checks swimming areas and piers continuously.
Identifies sharp and damaging objects on the beach area, nails, splinters, rusted and mossy stairs on the sunbathing piers, writes a report and informs technical service and housekeeping departments.
Informs Security Manager about the event and persons in case violation of beach or pool rules persists and any accidents taking place in their area of responsibility.
Responds first and informs Hotel Doctor in case of an accident, injury or insect sting.
Responds first to the drowning person in all kinds of pool and sea accidents and drowning incidents.
When the boats or water sports vehicles violate the swimming area of guests, warns those who violate and make sure they get out of this area.
It warns to children if they joke with one another in a dangerous way in the children's pool

According to the standards of ILS and Turkish Underwater Sports Federation, two levels of lifeguards serve as follows:
Silver certificate (beaches)
At least High School graduate
At least 1 year experience
Desirable
Sports School graduates
Athlete

To responsible for business generation as it relates to prospecting and securing transient & group businesses on behalf of Mandarin Oriental Bodrum in accordance with the goals and strategies outlined in the annual Marketing Plan and in concert with RSO effort.
To manage activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.
Sales Manager is accountable for ensuring quotas and goals are met and to ensure that direct sales activities are focused on generating the highest possible RevPar for the overall hotel’s success.
Together with Director of Sales, agree and implement rate strategy & actions for the assigned geographical territories
Responsible for the development of business from (but not exclusively) the following channels : Incentive Agents, Ground Handlers, Conference & Banqueting Agencies, Meeting Planners, Associations, Wholesalers/ITW, Consortia, Direct Corporate Bookers.
To effectively manage the key accounts of the relevant markets through planned sales activity, maximising account potential in terms of rate or room-nights in accordance with overall sales strategies.
To focus on the growth and continued production of existing accounts both domestic and international and to develop new accounts that are suitable for the pricing strategy of the property.
Selling and planning of Groups and Events business in assigned territories and effectively converting enquiries into sales.
Implement long term marketing and communication strategies as directed by the Director of Sales. Design, develop and execute all promotional products, and special packages to secure leisure business.
Coordinate partnership and sponsorship opportunities that will benefit the hotel and that support its brand initiatives.
Constantly monitor the market and the competition and report on threats and opportunities.
Send mailers and email blasts to clients as need arises for promotion of hotel events and/or need periods
Spearhead review and update of PT websites to ensure maximum exposure, capitalizing on marketing promotions and packages to drive transient revenue.
Manage and maintain the resort’s on-line presence in all channels, including but not limited to travel sales channels- Preferred Partner, third party promotional sites, travel blogs etc.
To provide accurate and timely reporting on segment, account production and propose actions/strategies.
To monitor sales activities of market competitors and report at sales meetings.
Increase lead conversion and impact customer/guest satisfaction by being able to provide solutions to their needs.
Collaboration and communication with Regional Sales Offices in assigned territories, to maximize sales opportunities.
To develop and maintain an accurate database of all relevant producing accounts.
Data integrity for effective and thorough record-keeping, trend analysis and business intelligence.
To ensure that all accounts & sales activities are recorded in Delphi.
Expand customer reach and gain exposure and credibility within marketplace.
Development of annual plans and participation in budget/marketing plan process ensures buy-in and accountability of deliverables.
To plan and execute overseas sales trips within assigned territories and market segments.
To actively plan sales calls and trips to promote the hotel and seek business opportunities

Excellent communication skills in all aspects: verbal, written and non-verbal
Fluent in Turkish and English. Additional languages would be beneficial
Professional and appropriate business appearance and presentation
Quality driven with a passion for excellence.
Must possess excellent organizational and administrative skills and interpersonal skills
Approachable, open-minded and fair
At least 3 years luxury hotel experience as a sales manager

To ensure that all bedrooms, lecture rooms, toilets and public areas are cleaned at all times to the required standards and checked daily, being aware of any additional tasks that may require attention and ensuring faults are rectified by the Room Attendants.
To update the computer system on a regular basis throughout the day with the room status.
To manage the periodic checklists used by the Supervisors, providing support and feedback as appropriate.
To ensure that the cleaning store rooms, section cupboards, trolleys and equipment are kept tidy and secured at the end of the working day.
To ensure all special requests for guests are carried out.
To ensure that all departmental keys and communication units issued are signed for, and returned correctly at the end of the shift.
To carry out regular stock checks of all cleaning materials, toiletries and linen and order supplies as required from the nominated suppliers.
To assist the Housekeeping Manager with any budget preparation and suggestions / requirements for renewals and improvements.
To ensure that all equipment is maintained in good working order and used correctly, ensuring that safety procedures are adhered to.
To maintain Health & Safety regulations within the Department and to ensure that Health & Safety procedures are carried out at all times.
To be fully aware of the Fire regulations and ensure that the correct procedures are followed at all times.

At least 4 years practical experience in similar position for a luxury property
Adheres to, supports and carries out the strategic Company’s vision and values
Displays high commitment to improving guest services
Ability to motivate team and build morale
Ability to anticipate and assess issues, risks and opportunities and develop new approaches
Proven experience of monitoring quality standards and identifying and dealing with any performance issues.
Excellent interpersonal skills including the ability to communicate verbally and in writing with individuals at all levels within the organisation
Knowledge of Health and Safety relevant to the role
Experience of using specialist cleaning equipment.

The fitness instructor is to provide personal assistance to any individual booking private training sessions.
To ensure that a high standard of service is maintained throughout the Spa.
Must have the ability to courteously interact and answer all spa and hotel related questions with guests.
Conduct fitness assessments and personal training
To supervise and instruct the safe use of the equipment in the Fitness area
To ensure that a high standard of service is maintained throughout the Spa.
Provide professional advice, assistance and education to all guests in the fitness centre by walking the floor focusing on exercise execution, exercise safety and constant member or residents contact.
Praise, reward and encourage guests whilst they are working out where appropriate.
Perform standardised fitness evaluations and personal training programs based upon systematic and scientific conditioning principles to ensure safety and training efficiency in exercise prescription at all times.

Excellent communication skills in all aspects: verbal, written and non-verbal
Fluent in Turkish and English. Additional languages would be beneficial
Preferably male
Quality driven with a passion for excellence.
Minimum 3 years experiences in similar position ( luxury hotel experience would be beneficial )
Must posses a local Fitness Instructor certificate
Must possess a good written and verbal command in the English Language and Possess an ACE certification and be CPR certified.

Job Summary

A Commis de Rang is responsible for delivering an excellent Guest experience by ensuring that food and drinks are prepared and that proper recommendations are offered to Guests upon request.

What will I be doing?

As a Commis de Rang you are responsible for providing an excellent Guest experience by ensuring that food and drinks are prepared and that proper recommendations are offered to Guests upon request. Specifically, you will be responsible for performing the following tasks to the highest standards:

Ensure the customers dining experience is one to remember Maintain a high profile during service while being polite and helpful Provide prompt, unobtrusive, attentive service Take instruction from the chef's and senior waiters, anticipate their requirements Keep your station clean and clear at all times Issue additional cutlery/glasses, bread and butter as required Run trays from the server to the station React promptly and deal with any spillages or breakages Communicate any issues to the station waiter/restaurant Manager Cleaning stations and being aware of waiter needs

What are we looking for?

A Commis de Rang serving Hilton Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Maintain a high customer service focus by approaching your job with customers always in mind

Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues

Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn skills and knowledge in order to improve your personal performance

Be flexible, responding quickly and positively to changing requirements

Maintain high team focus by showing co-operation and support to colleagues in pursuit of the department goal

What are we looking for?

A Commis de Rang serving Hilton Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

•Positive attitude

•Good communication skills

•Commitment to delivering high levels of customer service

•Excellent grooming standards

•Flexibility to respond to a range of different work situations

•Ability to work on your own or in teams

•Maintain a high customer service focus by approaching your job with customers always in mind

•Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues

•Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn skills and knowledge in order to improve your personal performance

•Be flexible, responding quickly and positively to changing requirements

•Maintain high team focus by showing co-operation and support to colleagues in pursuit of the department goal

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

•Previous Food & Beverage and/or industry experience

•Experience with cash handling

•Knowledge of Food Hygiene Regulations

Job Description

A Bartender engages our guests during their visit, receives/serves orders and ensures brand service standards are met to the highest quality.

What will I be doing?

A Bartender will be responsible for engaging our guests during their visit, receiving/serving orders and ensuring brand service standards are met to the highest quality. Specifically, you will be responsible for performing the following tasks to the highest standards:

Receive orders and serve customer requests completely in a timely mannerCreate and serve a range of beverages including classic cocktails, mixers, beer, wine and soft drinks etc. Take food orders and assist the floor team with deliveries as requiredUnderstand menu content, any menu changes, and promotional activitiesKeep your service area clean, tidy, and well-preparedEfficiently manage the proper settlement of all customer accountsAnswer guest queries in a polite and helpful manner

What are we looking for?

A Bartender serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience within a cocktail bar environmentThe ability to create classic cocktailsFlexibility in hours as you will be working rostered shifts, especially on weekendsExceptional personal presentation and communication skills Flexibility to respond quickly and positively to a range of work situationsPassion for delivering exceptional levels of guest service

Günlük bulaşık yıkama sorumluluklarını koordine etmek
- Restoran servisine yönelik, servis malzemelerini taşımak ve temizlemek için kullanılan yardımcı araçları, yemek pişirme araçlarını, bulaşık makinelerini takip etmek ve denetlenmek
- Makinelerin Hilton Otel Sağlık ve Güvenlik Kılavuzu'na uygun şekilde, verimli, güvenli çalıştırıldığından emin olmak
- Günlük çalışma planı hakkında ekip üyelerini bilgilendirmek ve üyelere eğitim vermek
- Ekip üyelerini denetlemek, üyelerin performansını değerlendirmek, üyelerin standartları sağladıklarından emin olmak
- Takım çalışanlarını eğitim ve gelişimde desteklenmek
- Ekip üyelerinin tüm sağlık, güvenlik ve hijyen düzenlemelerine uygun çalışmasını sağlamak
- Doğru Kişisel Koruyucu Ekipmanın kullanıldığından ve kurallara uyulduğundan emin olmak
- Yiyecek ve içecek bölümleri için uygun envanter bulundurmak ve gerektiğinde ilgili yetkiliye teslim etmek
- Tüm gıda ekipmanlarının belirtilen tüm fonksiyonlara zamanında teslim edildiğinden emin olmak
- Operasyon ekipmanının konumu, hareket ve depolamasına yardımcı olmak
- Stoktaki ekipmanın ve diğer ögelerin gerektiği şekilde alınmasına yardımcı olmak
- Çalışma alanının ve fiziksel çevrenin temizliğini denetlemek
- Arka alanların en yüksek temizlik standartlarına uygun olmasını, temizlik programlarının takip edilmesini ve sürecin tamamlanmasını sağlamak
- Mevcut arızaları, yanlış veya hasarlı ekipman sorunlarını Şef / F&B Yöneticisine bildirmek

- Türkçe ve İngilizce olarak yazılı ve sözlü iletişim becerisi
- Yoğun tempoda çalışabilme İnisiyatif alma ve karar verme becerisi
- Takım çalışmasına uygun
- Esnek çalışma saatleri ve şartlarına uyum gösterme

Daily check the colleagues' fingerprint records on Meyer System
Create personal and department based overtime report
Verify timekeeping records and consult colleagues regarding any discrepancies
Update colleague personal details on Meyer and Bimsa System, including address, bank details etc.
To ensure the leaver procedure
Respond to all reference requests for current colleagues, ex-colleagues and other employers in a timely manner
Compile payroll reports and ensure accuracy before month end submission to Finance Department
Complete filing of documents on colleague file on a weekly basis
Prepare contracts for joining colleagues and gather all necessary
Process purchase orders for HR needs on Moreton Bay system
Prepare new starter forms and Social Security enrolment
Prepare new starter ID cards, fan pins and name tags as required
Conduct yearly audit to ensure all important documents are complete in colleague’s file, such as passport copy, visa copy, signed contract, handbook and company policy acknowledgement.
Order business cards as required for office needs
To gather all necessary signatures on HR forms as required
To carry out any other reasonable request as directed by your manager.

Bachelor Degree or Diploma in Human Resources, Labour Economics and Industrial Relations, Business or Hospitality Management
At least 1 year of relevant experience in luxury community or hotel
Fluency in English written and verbal communication
Excellent communication skills in all aspects: verbal, written and non-verbal
Professional and appropriate business appearance and presentation
Quality driven with a passion for excellence.
Must possess excellent organizational and administrative skills and interpersonal skills
Approachable, open-minded and fair
Prior Hotel experience would be an advantage
Tools/Equipment Used
Meyer System & Bimsa Personnel
Employment Law Periodicals & Updates
Microsoft Word, Excel, PowerPoint and Outlook
Moreton Bay

To ensure that all Human Resources administration procedures are carried out in accordance with the Hotel and Legal requirements.
To manage all administration processed of the Human Resources Department including but not limited to, annual leave permissions, overtime, employment contracts, month end salary reports
To ensure that all recruits have valid work permits for Turkey and where requested, apply for work permits, administer renewals, extensions and cancellations of work permits by liaising with Immigration
To ensure all colleagues leaving MOBOD complete an exit interview as well as all other necessary documentation (resignation letter, Job clarification form etc)
To ensure all administrative tasks are completed in a timely manner which includes employee life cycle, all HR administration duties and ad hoc HR project
To support the Assistant Director of Human Resources in carrying out performance management of colleagues including disciplinary procedures and grievances
To coordinate the sourcing of new materials related to colleague relations (i.e. birthday cards, birthday presents etc.) in conjunction with Purchasing Manager
To manage the colleague shuttle service according to departmental needs and shift patterns
To liaise with Colleague Housing Manager for all matters related to colleague housing
To support the HR Department in the organization of colleague events (Pre-season party and end of season party, General Colleague Meeting etc)

Excellent communication skills in all aspects: verbal, written and non-verbal
Fluent in Turkish and English Professional and appropriate business appearance and presentation
Quality driven with a passion for excellence.
Must possess excellent organisational and administrative skills and interpersonal skills
Approachable, open-minded and fair
Prior Hotel experience would be an advantage & Additional languages would be beneficial

• Mekanik ,sıhhı tesisat, ısıtma, soğutma, havalandırma ve yangın sistemleri konularında deneyimli,
• Planlı bakım programlarının uygulamasında görev alacak,
• Uyumlu, iletişime, öğrenmeye ve kendini sürekli geliştirmeye açık çalışma arkadaşları arıyoruz.

• Meslek Liselerinin veya Meslek Yüksek Okullarının İklimlendirme ve Soğutma, Mekanik, Sıhhı Tesisat, Makine bölümlerinden mezun,
• Takım çalışmasına yatkın,
• Tercihen Elektrik, Argon ve Oksijen kaynağı yapabilen,
• Tercihen Havuz operatörü belgisine sahip,
• Tercihen Kazancı belgesi olan,
• Askerlik hizmetini tamamlamış,
• 35 yaşını aşmamış,
• Esnek çalışma saatlerinde, resmi tatil günlerinde ve vardiyalı sistemde çalışabilecek çalışma arkadaşları arıyoruz.

To welcome guests or visitors at all times enhancing a lasting impression of warmth and care
To handle all arrivals in an efficient manner providing our guests with accommodation and personalised escort enhancing a feeling of warmth and comfort in a professional and proactive manner
To anticipate up-selling and cross-selling opportunities encouraging our guests to use the hotel facilities for their enjoyment
To act as an in house guests' ambassador by establishing and developing personal contact with all our guests enhancing a feeling of comfort, warmth and care throughout their stay.
To perform all cashiering transactions in compliance with the hotel credit policy ensuring accurate services to our guests
To perform all administrative tasks and communicates with the appropriate departments prior to guest arrival ensuring an efficient flow of service
To attend handover briefings on a daily basis and assuring all necessary information to completely delight all guests are followed and used in a professional manner
To proactively follow up guest waiting for rooms and provide alternative solutions if required and keep guests update in a timely manner.T
To handle guest complaints by ensuring appropriate action is taken or delegated until guest satisfaction has been met and exceeded.
To encourage our guest to give their feedback in person or online throughout their stay or thereafter allowing the hotel to provide the best level of service, and to update guest profile for future reference
To follow up and action all traces and guest messages on a daily basis
To perform all daily tasks outlined in the shift task list in a proactive, professional and timely manner with the overall aim to completely delight each individual guest
To perform any other duties or projects assigned by the Reception Manager, Duty Manager or shiftleader.

Two years hotel Front Office Agent experience within a luxury environment
Experience in room revenue control, budget planning and cost control
Knowledge of computers and systems such as PMS, Excel, Power Point and Microsoft Office
Successful problem solving skills
Able to communicate in written and spoken English and Turkish
Excellent overall communication skills
Able to multi-task
The ability to work well in a team environment
Able to stand for extended periods of time
Professional appearance and demeanour Multi-lingual