İstanbul Avrupa, Otelcilik İş İlanları

As Sales Representative, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Understand fully the hotel amenities, packages and promotions
• Generate and develop sales leads and contact potential clients to build business relationships
• Produce quotations and written confirmation to all clients
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Arrange and carry out Hotel show rounds

• Excellent communication skills
• High level of IT skills, including Excel, PowerPoint, and Word
• Proactive approach to meeting deadlines and targets
• Excellent organisational and administration skills
• Good command of English

As Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Understand fully the hotel amenities, packages and promotions
• Generate and develop sales leads and contact potential clients to build business relationships
• Produce quotations and written confirmation to all clients
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Arrange and carry out Hotel show rounds

• Excellent communication skills
• High level of IT skills, including Excel, PowerPoint, and Word
• Proactive approach to meeting deadlines and targets
• Excellent organisational and administration skills

A Director of Finance will lead the Finance department and associated operations such that account management, reporting, and interdepartmental and vendor relations are managed to optimise the hotels profitability.

What will I be doing?

As Director of Finance, you will lead the Finance department and associated operations such that account management, reporting, and interdepartmental and vendor relations are managed to optimise the hotels profitability.

Specifically, you will be responsible:

• Ensure that Finance teams are providing month end closing and all other required management reports

• Work with the General Manager to provide full and accurate forecasting and budgeting proposals within the hotel
• Prepare capital reviews as required by the General Manager and/or Accounting and Finance Departments
• Develop best practice financial accounting and control procedures and continually review the process and procedures to maximise impact and efficiency
• Ensure the balance sheets are a fair reflection of the assets and liabilities of the hotels
• Lead monthly finance update meetings with General Manager/Hotel team
• Comply with Hilton policies and procedures across the area, maximising performance on the Finance Balanced Scorecard
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Review regularly the balance sheets, ensure reconciliations are performed of all cluster hotels controlled accounts and explain all balances even if reconciled elsewhere
• Assist Heads of the Department to improve their financial awareness and provide them with relevant financial information for their operations
• Serve your role and Team in an environmentally-conscience manner

What are we looking for?

A Director of Finance serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Relevant degree, in Finance or related business discipline, from an academic institution
• Previous experience in a similar role
• Organisation, planning skills and the ability to prioritise
• Rigorous commitment to accuracy and detail
• Negotiation and influencing skills
• Effective management skills (upwards and downwards) and the willingness to coach and train others
• Positive attitude and excellent communication skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of commercial business, especially as it relates to hotel management
• Previous experience in the hospitality industry
• Experience with the PeopleSoft system

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?
A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

A F&B Captain assists the Supervisor with activities coordination of the guest services team to deliver an excellent experience while supporting the team and ensuring compliance with health and safety requirements.

What will I be doing?

As a F&B Captain, you will be responsible for the organization and coordination of the team, attendance to the guest and clients of the Restaurant. Specifically, you will be responsible for performing the following activities at the highest standards:

• Distribute tables and tasks to team members
• Request to the Cooperative Company the necessary number of cooperate members, according to demand
• Identify the sector operational necessities and inform the supervisor
• Follow up the procedures according with the check list
• Coordinate the work of all TM, in order to maintain the constant quality of the service
• Performs the transfer of goods and materials across sectors
• Support the supervisor on bureaucratic issues and team development
• Track Food and Beverage monthly inventories

What are we looking for?

A F&B Captain at Hilton is always working on behalf of our guests and clients and as team with your coworkers. To fulfill this role successfully you need to have the attitude, behaviour, skills, and the following values:

• Positive attitude
• Administration and organization skills
• Know how to listen to suggestions and critics
• Be committed to delivering high standard customer service
• Take initiative
• Teamwork
• Ability to lead people
• Good communication

It will be advantageous in this position if you demonstrate the following skills and differentials:

• Experience in hotel
• Experience in similar function

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• To maintain and develop productivity by controlling F&B Departmental activities. To increase the quality of food and service in order to increase the sales, revenue and business volume.
• To provide a high quality of service to the guests and to maintain a good communication which informs both F&B Department and other departments about the activities.
• To identify and provide the needs of F&B Department according to the daily operations. To be sure of the decisions taken are appropriate to the valid policies and for the General Manager.
• To give information to the management about the reports, forecast, budget, policies and plans related to future. To recommend the management about the changes and renewals in policies, procedures and equipment.
• To maintain the operation more functional by distributing the responsibilities and authorities to the sub departments like Room Service, Restaurants, Bars, Banquet Rooms, Kitchen, Stewarding, Purchasing, by distributing the tasks and descriptions under self’s authority/ supervision.
• To help the sub departments’ heads in order to provide meal and service in deserved standards, and to create hygienic, creative and well promoted areas. And to meet the pre/ previously identified productivity and profitability objectives.
• To create menus and packages with the Kitchen Chef and the Restaurant Supervisor, by taking the market conditions/ characteristics and needs into consideration.
• To evaluate the guests’ opinions about the Restaurants and Banquet Rooms regularly. To inform the management about the subjects to be changed or to be done, by evaluating the competitive environment.

• University Degree,
• Minimum 3 years of experience in that position
• Very good command of English
• Analytical and strategic thinking skills
• Dynamic, goal oriented, dedicated and hardworking team player
• Calm, efficient and the ability to work well under pressure

As Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Understand fully the hotel amenities, packages and promotions
• Generate and develop sales leads and contact potential clients to build business relationships
• Produce quotations and written confirmation to all clients
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Arrange and carry out Hotel show rounds

• Excellent communication skills
• High level of IT skills, including Excel, PowerPoint, and Word
• Proactive approach to meeting deadlines and targets
• Excellent organisational and administration skills

A Masseur is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

What will I be doing?

As a Masseur, you are responsible for performing the following tasks to the highest standards:

• Attending Hilton Trainings and monthly departmental meetings as required
• To ensure high standards of cleanliness in the department
• To report any maintenance issues to Front Office Manager
• Assist in all areas of the operations as requested by Front Office Manager
• To be fully aware of current and future services offered by the hotel
• To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
• Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
• Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
• Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager
• Accurately explain spa treatment menu and packages to guests
• Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
• Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
• Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
• Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
• Assisting guest and providing personal training session, if necessary
• Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
• To ensure audio-visual equipment is well maintained and in good condition
• To ensure high standards of cleanliness in the department
• Provides courteous and efficient guest service from point of arrival through check out
• Orient the guests through our Fitness facility, greets guests and provides personal guest service

A Masseur is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

What will I be doing?

As a Masseur, you are responsible for performing the following tasks to the highest standards:

• Attending Hilton Trainings and monthly departmental meetings as required
• To ensure high standards of cleanliness in the department
• To report any maintenance issues to Front Office Manager
• Assist in all areas of the operations as requested by Front Office Manager
• To be fully aware of current and future services offered by the hotel
• To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
• Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
• Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
• Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager
• Accurately explain spa treatment menu and packages to guests
• Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
• Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
• Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
• Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
• Assisting guest and providing personal training session, if necessary
• Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
• To ensure audio-visual equipment is well maintained and in good condition
• To ensure high standards of cleanliness in the department
• Provides courteous and efficient guest service from point of arrival through check out
• Orient the guests through our Fitness facility, greets guests and provides personal guest service

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from

check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall

exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly

influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the

highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner

- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other

departments

- Demonstrate a high level of customer service at all times

- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product

knowledge necessary to perform daily duties

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the

hotel credit policy

- Comply with hotel security, fire regulations and all health and safety legislation

- Act in accordance with policies and procedures when working with front of house equipment and property management

systems

- Follow company brand standards

- Assist other departments, as necessary

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team

Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Excellent grooming standards

- Calm, efficient, and organized with great attention to detail

- Ability to multi-task while maintaining a positive attitude when working with a Guest

- Professional manner with an emphasis on hospitality and guest service

- Ability to work on your own and as part of a team

- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

- Conflict resolution experience

As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage guest queries in a friendly, timely, and efficient mannerServe Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residentsEnsure knowledge of menu and all productsEnsure mis-en-place is well stocked at all floor stationsFollow correct reporting procedures if faced with issuesEnsure Food and Beverage orders are of a consistently good standard and delivered in a timely manorPractice Hilton Grooming standards including uniform dress code, cleanliness and personal hygieneComply with hotel security, fire regulations and all health and safety legislation

A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitudeGood communication skillsCommitted to delivering high levels of customer serviceExcellent grooming standardsFlexibility to respond to a range of different work situations Ability to work on your own or in teamsFollow company brand standardsAssist other departments, as necessary

As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage guest queries in a friendly, timely, and efficient mannerServe Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residentsEnsure knowledge of menu and all productsEnsure mis-en-place is well stocked at all floor stationsFollow correct reporting procedures if faced with issuesEnsure Food and Beverage orders are of a consistently good standard and delivered in a timely manorPractice Hilton Grooming standards including uniform dress code, cleanliness and personal hygieneComply with hotel security, fire regulations and all health and safety legislation

A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitudeGood communication skillsCommitted to delivering high levels of customer serviceExcellent grooming standardsFlexibility to respond to a range of different work situations Ability to work on your own or in teamsFollow company brand standardsAssist other departments, as necessary

Housekeeping Floor Supervisor

What will I be doing?

As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:

• • Allocate work duties to Team Members
  • Perform routine inspections of all check out rooms and spot checks of all occupied rooms
  • Report and follow up on any maintenance defects or other issues
  • Inspect, routinely, service areas, store rooms and corridors
  • Schedule and supervise deep cleaning and any other projects
  • Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
  • Manage, efficiently, stock control and the maintenance of equipment
  • Provide excellent Guest service, including VIP and other special requirements
  • Ensure the adherence to hotel brand standards at all times

What are we looking for?

Housekeeping Floor Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• An attention to details
• Strong communication skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hampton by Hilton Istanbul Kayasehir

• Front Office experience in the hotel / leisure / retail sector
• The ability to listen and respond to demanding guest needs
• Excellent personal and presentation and communication skills
• A passion for delivering exceptional levels of guest service
• Very good knowledge of the Turkish and English language is mandatory

Qualifications

• To receive and register guests on arrival using their names and adhering to Company standards at all times
• Ensure that any reservations / enquiries are handled correctly and passed to the Reservations Department
• Be thoroughly familiar with all company selling procedures and promotions
• Record all cash received
• Check and ensure the accuracy of all Reception floats
• Be aware of hotel room availability at all times
• Ensure the security of all cash, property and maintaining proper confidentiality of hotel and guest information
• Ensuring exact compliance with registration and departure procedures and completion of all documentation necessary
• To ensure whilst on duty the switchboard is attended to, promptly and efficiently ensuring that all calls are monitored, recorded correctly and messages passed on as quickly as possible to guests or management

• Üniversitelerin Gıda Mühendisi bölümünden mezun,
• Gıda Güvenliği Yönetim Sistemi (ISO 22000 HACCP) uygulamalarını bilen,
• Ürün Giriş - İşlem - Çıkış - Kontrol süreçlerini yönetebilecek,
• Benzer bir sektörde üretim tecrübesi olan,
• Hijyen ve sanitasyon eğitimlerini düzenleyip uygulamaya geçebilecek,
• Üretim ekibi yönetimi ve idaresi konusunda en az 2 yıl tecrübeli,
• İletişim becerisi yüksek,
• Askerlik hizmetini tamamlamış ,
• Bay, Bayan adaylar aramaktayız.

• Üniversitelerin Gıda Mühendisi bölümünden mezun,
• Gıda Güvenliği Yönetim Sistemi (ISO 22000 HACCP) uygulamalarını bilen,
• Ürün Giriş - İşlem - Çıkış - Kontrol süreçlerini yönetebilecek,
• Benzer bir sektörde üretim tecrübesi olan,
• Hijyen ve sanitasyon eğitimlerini düzenleyip uygulamaya geçebilecek,
• Üretim ekibi yönetimi ve idaresi konusunda en az 2 yıl tecrübeli,
• İletişim becerisi yüksek,
• Askerlik hizmetini tamamlamış ,
• Bay, Bayan adaylar aramaktayız.

A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.

What will I be doing?

As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Comply with hotel security, fire, and health and safety regulations

A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.

What will I be doing?

As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Comply with hotel security, fire, and health and safety regulations

A Journey Ambassador provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Journey Ambassador, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Journey Ambassador truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredEnsure that the Line Manager is kept fully aware of any relevant feedback from guests and, or, other departmentsDemonstrate a high level of customer service at all timesAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsFollow company brand standardsAssist other departments, as necessary

What are we looking for?

Journey Ambassador serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Fluent in Arabic & English. Turkish is a plus.Previous experience in a customer-focused industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceExcellent grooming standardsCalm, efficient, and organized with great attention to detailAbility to multi-task while maintaining a positive attitude when working with a GuestProfessional manner with an emphasis on hospitality and guest serviceAbility to work on your own and as part of a teamCompetent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectorsConflict resolution experience

· Bulaşık makinasının başında durarak ekipmanların yüklenmesini ve boşaltılmasını yapar.

· Yıkanan malzemeleri raflara ve yerlerine yerleştirir.

· Bölümlerin tabak vb gibi günlük ihtiyaçlarını giderir.

· Çalışam makinaların temizliğinden sorumludur.

· Belirlenen yerlerdeki çöplerin boşaltılmasından sorumludur.

· Çöp, kasa, karton vb gibi malzemelerin toplanmasından sorumludur.

· Ex Chef tarafından belirlenen yerlerin temizliği ve düzeninden sorumludur.

· Gümüş, bakır ve paslanmaz çeliklerin temizliği ve parlatılmasından sorumludur.

· Tüm temizlik standartları hakkında bilgi sahibi olmak durumundadır.

· Tüm depo ve dolapların temizliğinden sorumludur

· Ex Chef tarafıından belirlenen bölüm kurallarına uymak.

· Kırılmış malzemeler hakkında Ex Chef e bilgi vermek

· Her zaman yardımsever ve samimi bir tutum içinde olan

· Departman ve otel içinde bütün sağlık ve güvelik kurallarına uyan

· Yaptığı işten gurur duyan ve zevk alan

· Yakın denetim olmaksızın çalışabilen

· Ekip çalışmasına yatkın

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from

check-in through check-out and complete audits, as required.

What will I be doing?

As Front Desk Agent , you will serve on the Front Office Team, to provide services for Guests to contribute to an overall

exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent truly

influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the

highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner

- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other

departments

- Demonstrate a high level of customer service at all times

- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product

knowledge necessary to perform daily duties

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the

hotel credit policy

- Comply with hotel security, fire regulations and all health and safety legislation

- Act in accordance with policies and procedures when working with front of house equipment and property management

systems

- Follow company brand standards

- Assist other departments, as necessary

Qualifications - External

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team

Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Excellent grooming standards

- Calm, efficient, and organized with great attention to detail

- Ability to multi-task while maintaining a positive attitude when working with a Guest

- Professional manner with an emphasis on hospitality and guest service

- Ability to work on your own and as part of a team

- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

- Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and

resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure

travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of

providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth

of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our

amazing Team Members are at the heart of it all!

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from

check-in through check-out and complete audits, as required.

What will I be doing?

As Front Desk Agent , you will serve on the Front Office Team, to provide services for Guests to contribute to an overall

exceptional experience from check-in through check-out and complete audits, as required. Front Desk Agent truly

influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the

highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner

- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other

departments

- Demonstrate a high level of customer service at all times

- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product

knowledge necessary to perform daily duties

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the

hotel credit policy

- Comply with hotel security, fire regulations and all health and safety legislation

- Act in accordance with policies and procedures when working with front of house equipment and property management

systems

- Follow company brand standards

- Assist other departments, as necessary

Qualifications - External

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team

Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Excellent grooming standards

- Calm, efficient, and organized with great attention to detail

- Ability to multi-task while maintaining a positive attitude when working with a Guest

- Professional manner with an emphasis on hospitality and guest service

- Ability to work on your own and as part of a team

- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

- Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and

resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure

travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of

providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth

of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our

amazing Team Members are at the heart of it all!

A Duty Manager/Night Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

A Duty Manager/Night Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

• Etkili iletişim, Housekeeping ve Laundry personeline işin inceliklerini sözlü ve yazılı olarak açık bir şekilde öğretmek.
• Misafir odaları ve genel alanların (lobby,restoran,toplantı salonları,etc.) organize ve kontrolünü sağlamak.
• Bütçe ve envanter dahilinde Housekeeping ve Laundry işletmelerinin finans yönetimini sağlamak
• Personele eğitim vererek temizlik ve misafir buklet malzemelerinin uygun kullanımını sağlamak.
• Mobilya ve demirbaş eşyaların durumunun değerlendirilmesi. Projelerin koordinasyonunda hatırlatmada ve yardımda bulunmak.
• Personelin eğitim ihtiyaçlarını belirlemek ve takip etmek.
• Linen, üniforma ve supply seçiminde satın alma ve ilgili deparmanlarla işbirliği içinde olma.
• Uniforma ve operasyon malzemelerinin yılık envanter ve bütçesini yapmak. Yıllık ihtiyaçları tesbit etmek.
• Departmanın ihtiyacı olan demirbaş malzemeleri bütçeleyerek teminini sağlamak.
• Departman ile ilgili hesaplama işlerini yapmak ve kontrol etmek.
• Liderlik ruhuyla HSK operasyonunu tümüyle yönetebilmek.
• Hsk servis ve aktiviteleri hakkında diğer deparmanlarla koordine ve işbirliği içerisinde çalışmak.
• Hızlı düşünebilme ve hızlı hareket edebilme yeteneğine sahip olmak.
• Neden, Nasıl , Niçin ilkesiyle hareket etmek.
• Bölüm toplantı ve oturumlarını yönetmek.

-Üniversite mezunu

-Bilgisayar bilgisine sahip

-1-2 yıl deneyimli

-İletişim yeteneği güçlü

-Enerjik ve tempolu çalışma ortamına uyum sağlayabilecek

-Ekip çalışmasına yatkın konusunda tecrübeli

-Güleryüzlü,dinamik,hızlı çalışan ve pozitif

-Misafir odaklı Hizmet prensibine sahip sorumluluk alabilecek

-Titiz ayrıntılara önem veren

-İngilizce bilen

Bütün odaların, banyoların, genel ve ortak alanların temizliğini, hijyenini, güvenliğini ve emniyetini sağlamaktan, kullanıma hazırlamak ve bakımını yapmaktan sorumludur. Otel standartlarına uygun olarak koridorların, ofislerin, toplantı salonlarının ve genel alanların temizlik ve düzeninden sorumlu olmak.

• Oda erzak ve malzemelerini/temizlik arabasını toplamak ve kontrol etmek.
• Bütün kayıp/bulunan eşyalarla marka standardına göre derhal ilgilenmek, Lost&Found (Kayıp Eşya) bölümünü prosedürlere uygun kullanmak.
• Kendisine verilen odaları ve banyoları temizlemek ve servise hazırlamak.
• Oda ve banyolardaki sarf malzemelerini yenilemek.
• Araba ve araba tepsilerinin temiz ve düzenli olmasını sağlamak.
• Temizlik malzemelerini yeniden depolamak ve kontrol etmek.
• Gereken her türlü bakım ve onarım işini not almak ve bildirmek.
• Çalışanlardan Sağlık ve Güvenlik ile ilgili bütün yasal şartlara uymaları beklenmektedir.
• Konukların ve personelin ve şirketin ve çalışanların eşyalarının emniyetini ve güvenliğini korumak için tasarlanmış bütün yönetmeliklere uymak.

· Otel konuklarının rahatı, memnuniyeti ve hijyeni ile ilgili ihtiyaçlarının karşılanmasını sağlayan

· Konukları karşılanırken fevkalade müşteri hizmetleri sunan

· Her zaman yardımsever ve samimi bir tutum içinde olan

· Departman ve otel içinde bütün sağlık ve güvelik kurallarına uyan

· Yaptığı işten gurur duyan ve zevk alan

· Yakın denetim olmaksızın çalışabilen

· Ekip çalışmasına yatkın

A Bell Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's

continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests

in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be

responsible for performing the following tasks to the highest standards:

- Greet and escort arriving and departing guests to and from their accommodations

- Retrieve and transport guest luggage

- Inspect guest rooms and acquaint guests with these rooms and their features

- Respond to guest inquiries and requests in a timely, friendly and efficient manner

- Organize and store luggage, as needed, according to guidelines

- Assist in the maintenance, appearance and functionality of equipment

What are we looking for?

Bell Attendants serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team

Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Positive attitude and communication skills

- Ability to work flexible hours

- Ability to work under pressure

- Ability to work on own and as part of a team

- Commitment to respond to Guest requests and deliver high levels of service

- Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience as a Bell person

- Previous experience working within a hotel

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and

resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure

travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of

providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth

of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our

amazing Team Members are at the heart of it all!

A Waiter is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?

A Waiter serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

A Waiter is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?

A Waiter serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?

As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Analysis local market trends and competitor activity to identify business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels, including social media channels
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attend Sales events, as required
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Answer customer queries in a prompt and professional manner
• Manage staff performance in compliance with company policies and procedures
• Recruit, manage, train and develop the Sales team

A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?

As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Analysis local market trends and competitor activity to identify business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels, including social media channels
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attend Sales events, as required
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Answer customer queries in a prompt and professional manner
• Manage staff performance in compliance with company policies and procedures
• Recruit, manage, train and develop the Sales team

Olumlu adaylar, 4857 sayılı İş Kanunu'nun 30. maddesine istinaden “Engelli Personel Çalıştırma Zorunluluğu”
kapsamında
Hilton Istanbul Bomonti Hotel & Coference Center bünyesindeki uygun pozisyonlarda görevlendirilecektir.

Olumlu adaylar, 4857 sayılı İş Kanunu'nun 30. maddesine istinaden “Engelli Personel Çalıştırma Zorunluluğu”
kapsamında
Hilton Istanbul Bomonti Hotel & Coference Center bünyesindeki uygun pozisyonlarda görevlendirilecektir.

A Waiter/ess (Arabic Speaking) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter/ess (Arabic Speaking), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess (Arabic Speaking) will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Waiter/ess (Arabic Speking) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Fluent in Arabic & English
• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Ability to speak Turkish
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• Misafir odasını ve banyoyu temizlemek. Yatağı yeniden yapmak

• Banyo ve odadaki eksik malzemelerin tamamlanmasını sağlamak

• Misafir odasındaki arıza, kayıp eşya, veya herhangi bir zarar oluştuğu anda şefine bilgi vermek

• Misafire ait olan eşyalara karşı titiz ve dikkatli davranmak

• Misafir veya personelin şüpheci davranışlarını rapor etmek

• Misafire ait kayıp eşyaları ofise bildirerek kaydını sağlamak

• Misafir koridor ve servis alanlarının temiz olmasını sağlamak

• Sabah kat raporunu doldurmak

• Toplantı ve eğitimlere katılım devamlılığını sağlamak

• Kişisel temizlik ve hijyen kurallarına uymak

• Kullandığı ekipmanların ve çalışma alanının bakım ve korunmasını sağlamak

• Kat şefi envanter hazırlarken hazır bulunmak

• Tüm güvenlik eğitimlerine iştirak etmek

• Yangın talimatı ve acil durum prosedürlerini bilmek

• Pozitif tutum
• İyi iletişim becelerileri
• Yüksek düzeyde misafir hizmeti sunmaya büyük önem vermek
• Kendi başına ya da ekip içinde çalışabilme esnekliği
• Otel deneyimi
• Geçmişte benzer bir pozisyonda deneyim

An Income Clerk/Auditor reviews, analyzes, and recommends improvements to the daily financial reports and process to improve accuracy and efficiency.

What will I be doing?

As Income Clerk/Auditor, you will monitor all transactions as they contribute to or detract hotel revenue. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Carry out daily checks of revenue via an Operations Audit as per hotel standards
• Reconcile and monitor commissions, housekeeper and rate discrepancies, and Conference and Banqueting Revenue against daily function sheets
• Check non-arrivals, late departures, no sales/voids, management bills, bill sequence and pay-outs
• Check bills signed to Room Account and record all covers
• Record Reset Counter
• Make sure the revenues from the P.O.S Reports are prepared, investigated and reviewed.Track numerical sequence of open-closed checks and follow-up offline processes.
• Prepare and correct e-invoice and e-archive invoices according to guest requests.
• Track and verify voided and discounted checks.
• Draw up the Cash Report and post daily cashier report to the accounting system.
• Spot-check Function Diary and the settlement of function bills
• Reconcile telephone, minibar revenue, guest laundry income, corrections and allowance
• Ensure Advanced Deposits are current
• Recommend improvements to processes as required
• Execute on tasks/requests as instructed by the Finance Manager and/or General Manager

What are we looking for?

An Income Auditor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Experience in the hotel / leisure / retail sector
• Possesss strong organisational skills
• A good understanding of financial operating systems and procedures
• Strong influencing, inter-personal and communication skills
• Excellent analytical skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Accounts/Finance experience in a high volume department, preferably within a hotel environment
• Experience with the PeopleSoft system

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Carry out daily administrative activities of the Engineering office while adhering to Hilton Standards, policies and Procedures
• Provide secretarial support to the Engineering team
• Ensure all communications, particularly relating to owners, guests and the corporate office are handled promptly and professionally
• Receive and distribute mail
• Ensure outgoing mail is dispatched in a timely manner
• Provide minutes to Engineering Team Meetings and compile management reports in a timely and accurate manner if necessary
• Maintain adequate supplies of office stationary
• Identify and build internal and external relationships
• Carry out all filing
• Comply with all key security mandates
• Report any maintenance issues or hazards
• Maintain own work area in a clean, tidy and good manner
• Report defective materials and equipment
• Assist with special projects related to the Engineering Office
• Perform other tasks as assigned by management

What are we looking for?

An Engineering Office Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent verbal and written communication skills in English
• Excellent administration and IT skills
• Committed to delivering a high level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous Engineering office Coordinator experience in a fast paced environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Description - External

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in

through check-out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from

check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our

Guests and, therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner

- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from

guests and, or, other departments

- Demonstrate a high level of customer service at all times

- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product

knowledge necessary to perform daily duties

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the

hotel credit policy

- Comply with hotel security, fire regulations and all health and safety legislation

- Act in accordance with policies and procedures when working with front of house equipment and property management

systems

- Follow company brand standards

- Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To

successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry

- Completed high school certificate or equivalent

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Excellent grooming standards

- Ability to work on your own and as part of a team

- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and

resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure

travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of

providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth

of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our

amazing Team Members are at the heart of it all!

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from

check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall

exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly

influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the

highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner

- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other

departments

- Demonstrate a high level of customer service at all times

- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product

knowledge necessary to perform daily duties

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the

hotel credit policy

- Comply with hotel security, fire regulations and all health and safety legislation

- Act in accordance with policies and procedures when working with front of house equipment and property management

systems

- Follow company brand standards

- Assist other departments, as necessary

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team

Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Excellent grooming standards

- Calm, efficient, and organized with great attention to detail

- Ability to multi-task while maintaining a positive attitude when working with a Guest

- Professional manner with an emphasis on hospitality and guest service

- Ability to work on your own and as part of a team

- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

- Conflict resolution experience