İstanbul Avrupa, Turizm İş İlanları

Danışmanlığını gerçekleştirdiğimiz Uluslararası Çağrı Merkezinin İstanbul Avrupa Yakası ve Antalya lokasyonları için anadil seviyesinde dil bilgisine sahip "Flemenkçe Bilen Inbound Müşteri Temsilcisi" arayışımız bulunmaktadır.

İŞ TANIMI:

Uluslararası turizm firmasının müşterilerinin yurtdışından gelen çağrılarını karşılama, belirlenen kalite hedefleri doğrultusunda şikayet yönetimi gerçekleştirme. (Kesinlikle satış yapılmamaktadır.)

ARANAN KRİTERLER:

• Anadil seviyesinde Flemenkçe bilen,
• İyi seviyede İngilizce dil bilgisine sahip,
• En az lise mezunu (yurtdışında lise dengi olan meslek okullarından mezun)

ÇALIŞMA SAATLERİ: Vardiyalı ve sabit çalışma.

İZİN GÜNLERİ: Haftanın 5 günü çalışma 2 gün izin.

SOSYAL HAKLAR: Yüksek Sabit Ücret + Prim + Servis + Yemek + SGK + Özel Sağlık Sigortası

Doğa İnsan Kaynakları ve Danışmanlık Hizmetleri; Türkiye İş Kurumu'nun 04.05.2018 tarih 970 numaralı izin belgesi ile faaliyet gösteren özel istihdam bürosudur.

As Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Understand fully the hotel amenities, packages and promotions
• Generate and develop sales leads and contact potential clients to build business relationships
• Produce quotations and written confirmation to all clients
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Arrange and carry out Hotel show rounds

• Excellent communication skills
• High level of IT skills, including Excel, PowerPoint, and Word
• Proactive approach to meeting deadlines and targets
• Excellent organisational and administration skills

A Masseur is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

What will I be doing?

As a Masseur, you are responsible for performing the following tasks to the highest standards:

• Attending Hilton Trainings and monthly departmental meetings as required
• To ensure high standards of cleanliness in the department
• To report any maintenance issues to Front Office Manager
• Assist in all areas of the operations as requested by Front Office Manager
• To be fully aware of current and future services offered by the hotel
• To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
• Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
• Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
• Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager
• Accurately explain spa treatment menu and packages to guests
• Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
• Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
• Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
• Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
• Assisting guest and providing personal training session, if necessary
• Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
• To ensure audio-visual equipment is well maintained and in good condition
• To ensure high standards of cleanliness in the department
• Provides courteous and efficient guest service from point of arrival through check out
• Orient the guests through our Fitness facility, greets guests and provides personal guest service

A Masseur is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

What will I be doing?

As a Masseur, you are responsible for performing the following tasks to the highest standards:

• Attending Hilton Trainings and monthly departmental meetings as required
• To ensure high standards of cleanliness in the department
• To report any maintenance issues to Front Office Manager
• Assist in all areas of the operations as requested by Front Office Manager
• To be fully aware of current and future services offered by the hotel
• To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses
• Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail
• Accurately schedule all massage reservations, changes, confirms and cancel massage reservations
• Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager
• Accurately explain spa treatment menu and packages to guests
• Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards
• Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms
• Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms
• Ensure stocking of water and other beverages and set up and break down of beverage and fruit station
• Assisting guest and providing personal training session, if necessary
• Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates
• To ensure audio-visual equipment is well maintained and in good condition
• To ensure high standards of cleanliness in the department
• Provides courteous and efficient guest service from point of arrival through check out
• Orient the guests through our Fitness facility, greets guests and provides personal guest service

As Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Understand fully the hotel amenities, packages and promotions
• Generate and develop sales leads and contact potential clients to build business relationships
• Produce quotations and written confirmation to all clients
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Arrange and carry out Hotel show rounds

• Excellent communication skills
• High level of IT skills, including Excel, PowerPoint, and Word
• Proactive approach to meeting deadlines and targets
• Excellent organisational and administration skills

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from

check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall

exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly

influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the

highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner

- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other

departments

- Demonstrate a high level of customer service at all times

- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product

knowledge necessary to perform daily duties

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the

hotel credit policy

- Comply with hotel security, fire regulations and all health and safety legislation

- Act in accordance with policies and procedures when working with front of house equipment and property management

systems

- Follow company brand standards

- Assist other departments, as necessary

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team

Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Excellent grooming standards

- Calm, efficient, and organized with great attention to detail

- Ability to multi-task while maintaining a positive attitude when working with a Guest

- Professional manner with an emphasis on hospitality and guest service

- Ability to work on your own and as part of a team

- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

- Conflict resolution experience

• Üniversitelerin Gıda Mühendisi bölümünden mezun,
• Gıda Güvenliği Yönetim Sistemi (ISO 22000 HACCP) uygulamalarını bilen,
• Ürün Giriş - İşlem - Çıkış - Kontrol süreçlerini yönetebilecek,
• Benzer bir sektörde üretim tecrübesi olan,
• Hijyen ve sanitasyon eğitimlerini düzenleyip uygulamaya geçebilecek,
• Üretim ekibi yönetimi ve idaresi konusunda en az 2 yıl tecrübeli,
• İletişim becerisi yüksek,
• Askerlik hizmetini tamamlamış ,
• Bay, Bayan adaylar aramaktayız.

• Üniversitelerin Gıda Mühendisi bölümünden mezun,
• Gıda Güvenliği Yönetim Sistemi (ISO 22000 HACCP) uygulamalarını bilen,
• Ürün Giriş - İşlem - Çıkış - Kontrol süreçlerini yönetebilecek,
• Benzer bir sektörde üretim tecrübesi olan,
• Hijyen ve sanitasyon eğitimlerini düzenleyip uygulamaya geçebilecek,
• Üretim ekibi yönetimi ve idaresi konusunda en az 2 yıl tecrübeli,
• İletişim becerisi yüksek,
• Askerlik hizmetini tamamlamış ,
• Bay, Bayan adaylar aramaktayız.

Housekeeping Floor Supervisor

What will I be doing?

As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:

• • Allocate work duties to Team Members
  • Perform routine inspections of all check out rooms and spot checks of all occupied rooms
  • Report and follow up on any maintenance defects or other issues
  • Inspect, routinely, service areas, store rooms and corridors
  • Schedule and supervise deep cleaning and any other projects
  • Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
  • Manage, efficiently, stock control and the maintenance of equipment
  • Provide excellent Guest service, including VIP and other special requirements
  • Ensure the adherence to hotel brand standards at all times

What are we looking for?

Housekeeping Floor Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• An attention to details
• Strong communication skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hampton by Hilton Istanbul Kayasehir

• Front Office experience in the hotel / leisure / retail sector
• The ability to listen and respond to demanding guest needs
• Excellent personal and presentation and communication skills
• A passion for delivering exceptional levels of guest service
• Very good knowledge of the Turkish and English language is mandatory

Qualifications

• To receive and register guests on arrival using their names and adhering to Company standards at all times
• Ensure that any reservations / enquiries are handled correctly and passed to the Reservations Department
• Be thoroughly familiar with all company selling procedures and promotions
• Record all cash received
• Check and ensure the accuracy of all Reception floats
• Be aware of hotel room availability at all times
• Ensure the security of all cash, property and maintaining proper confidentiality of hotel and guest information
• Ensuring exact compliance with registration and departure procedures and completion of all documentation necessary
• To ensure whilst on duty the switchboard is attended to, promptly and efficiently ensuring that all calls are monitored, recorded correctly and messages passed on as quickly as possible to guests or management

A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.

What will I be doing?

As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Comply with hotel security, fire, and health and safety regulations

A Spa Supervisor is responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience while achieving sales revenue targets.

What will I be doing?

As a Spa Supervisor, you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor will also be required to achieve sales targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Interact and communicate effectively with clients, members, team members, guests, and management team
• Ensure team works to meeting department sales targets and ensure that sales are recorded accurately
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Comply with hotel security, fire, and health and safety regulations

A Journey Ambassador provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Journey Ambassador, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Journey Ambassador truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredEnsure that the Line Manager is kept fully aware of any relevant feedback from guests and, or, other departmentsDemonstrate a high level of customer service at all timesAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsFollow company brand standardsAssist other departments, as necessary

What are we looking for?

Journey Ambassador serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Fluent in Arabic & English. Turkish is a plus.Previous experience in a customer-focused industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceExcellent grooming standardsCalm, efficient, and organized with great attention to detailAbility to multi-task while maintaining a positive attitude when working with a GuestProfessional manner with an emphasis on hospitality and guest serviceAbility to work on your own and as part of a teamCompetent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectorsConflict resolution experience

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from

check-in through check-out and complete audits, as required.

What will I be doing?

As Front Desk Agent , you will serve on the Front Office Team, to provide services for Guests to contribute to an overall

exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent truly

influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the

highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner

- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other

departments

- Demonstrate a high level of customer service at all times

- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product

knowledge necessary to perform daily duties

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the

hotel credit policy

- Comply with hotel security, fire regulations and all health and safety legislation

- Act in accordance with policies and procedures when working with front of house equipment and property management

systems

- Follow company brand standards

- Assist other departments, as necessary

Qualifications - External

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team

Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Excellent grooming standards

- Calm, efficient, and organized with great attention to detail

- Ability to multi-task while maintaining a positive attitude when working with a Guest

- Professional manner with an emphasis on hospitality and guest service

- Ability to work on your own and as part of a team

- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

- Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and

resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure

travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of

providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth

of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our

amazing Team Members are at the heart of it all!

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from

check-in through check-out and complete audits, as required.

What will I be doing?

As Front Desk Agent , you will serve on the Front Office Team, to provide services for Guests to contribute to an overall

exceptional experience from check-in through check-out and complete audits, as required. Front Desk Agent truly

influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the

highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner

- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other

departments

- Demonstrate a high level of customer service at all times

- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product

knowledge necessary to perform daily duties

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the

hotel credit policy

- Comply with hotel security, fire regulations and all health and safety legislation

- Act in accordance with policies and procedures when working with front of house equipment and property management

systems

- Follow company brand standards

- Assist other departments, as necessary

Qualifications - External

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team

Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Excellent grooming standards

- Calm, efficient, and organized with great attention to detail

- Ability to multi-task while maintaining a positive attitude when working with a Guest

- Professional manner with an emphasis on hospitality and guest service

- Ability to work on your own and as part of a team

- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

- Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and

resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure

travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of

providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth

of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our

amazing Team Members are at the heart of it all!

A Duty Manager/Night Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

A Duty Manager/Night Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

A Bell Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's

continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests

in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be

responsible for performing the following tasks to the highest standards:

- Greet and escort arriving and departing guests to and from their accommodations

- Retrieve and transport guest luggage

- Inspect guest rooms and acquaint guests with these rooms and their features

- Respond to guest inquiries and requests in a timely, friendly and efficient manner

- Organize and store luggage, as needed, according to guidelines

- Assist in the maintenance, appearance and functionality of equipment

What are we looking for?

Bell Attendants serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team

Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- Positive attitude and communication skills

- Ability to work flexible hours

- Ability to work under pressure

- Ability to work on own and as part of a team

- Commitment to respond to Guest requests and deliver high levels of service

- Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience as a Bell person

- Previous experience working within a hotel

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and

resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure

travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of

providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth

of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our

amazing Team Members are at the heart of it all!

Olumlu adaylar, 4857 sayılı İş Kanunu'nun 30. maddesine istinaden “Engelli Personel Çalıştırma Zorunluluğu”
kapsamında
Hilton Istanbul Bomonti Hotel & Coference Center bünyesindeki uygun pozisyonlarda görevlendirilecektir.

Olumlu adaylar, 4857 sayılı İş Kanunu'nun 30. maddesine istinaden “Engelli Personel Çalıştırma Zorunluluğu”
kapsamında
Hilton Istanbul Bomonti Hotel & Coference Center bünyesindeki uygun pozisyonlarda görevlendirilecektir.

A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?

As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Analysis local market trends and competitor activity to identify business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels, including social media channels
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attend Sales events, as required
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Answer customer queries in a prompt and professional manner
• Manage staff performance in compliance with company policies and procedures
• Recruit, manage, train and develop the Sales team

A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business.

What will I be doing?

As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Analysis local market trends and competitor activity to identify business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels, including social media channels
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attend Sales events, as required
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Answer customer queries in a prompt and professional manner
• Manage staff performance in compliance with company policies and procedures
• Recruit, manage, train and develop the Sales team

A Waiter is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?

A Waiter serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

A Waiter is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?

A Waiter serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Description - External

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in

through check-out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from

check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our

Guests and, therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner

- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from

guests and, or, other departments

- Demonstrate a high level of customer service at all times

- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product

knowledge necessary to perform daily duties

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the

hotel credit policy

- Comply with hotel security, fire regulations and all health and safety legislation

- Act in accordance with policies and procedures when working with front of house equipment and property management

systems

- Follow company brand standards

- Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To

successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry

- Completed high school certificate or equivalent

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Excellent grooming standards

- Ability to work on your own and as part of a team

- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and

resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure

travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of

providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth

of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our

amazing Team Members are at the heart of it all!

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from

check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall

exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly

influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the

highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner

- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other

departments

- Demonstrate a high level of customer service at all times

- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product

knowledge necessary to perform daily duties

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the

hotel credit policy

- Comply with hotel security, fire regulations and all health and safety legislation

- Act in accordance with policies and procedures when working with front of house equipment and property management

systems

- Follow company brand standards

- Assist other departments, as necessary

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team

Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Excellent grooming standards

- Calm, efficient, and organized with great attention to detail

- Ability to multi-task while maintaining a positive attitude when working with a Guest

- Professional manner with an emphasis on hospitality and guest service

- Ability to work on your own and as part of a team

- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

- Conflict resolution experience

Kuruma kayıtlı işsiz olmak,

• 18 yaşını tamamlamış olmak,
• Emekli olmamak,
• Programın başlama tarihinden önceki üç aylık dönemde programa başvuru yapan işverenin çalışanı olmamak,
• Program başlangıcından önceki son 1 ayda uzun vadeli sigorta kollarına ait primi yatırılmamış olma
• İş ve meslek danışmanlığı hizmetlerinden faydalanmış olmak,
• Yukarıdaki şartları sağlayan ve programa devam etmelerine engel durumları bulunmayan öğrenciler de programlara katılabilirler

Kuruma kayıtlı işsiz olmak,

• 18 yaşını tamamlamış olmak,
• Emekli olmamak,
• Programın başlama tarihinden önceki üç aylık dönemde programa başvuru yapan işverenin çalışanı olmamak,
• Program başlangıcından önceki son 1 ayda uzun vadeli sigorta kollarına ait primi yatırılmamış olma
• İş ve meslek danışmanlığı hizmetlerinden faydalanmış olmak,
• Yukarıdaki şartları sağlayan ve programa devam etmelerine engel durumları bulunmayan öğrenciler de programlara katılabilirler

Kuruma kayıtlı işsiz olmak,

• 18 yaşını tamamlamış olmak,
• Emekli olmamak,
• Programın başlama tarihinden önceki üç aylık dönemde programa başvuru yapan işverenin çalışanı olmamak,
• Program başlangıcından önceki son 1 ayda uzun vadeli sigorta kollarına ait primi yatırılmamış olma
• İş ve meslek danışmanlığı hizmetlerinden faydalanmış olmak,
• Yukarıdaki şartları sağlayan ve programa devam etmelerine engel durumları bulunmayan öğrenciler de programlara katılabilirler

Kuruma kayıtlı işsiz olmak,

• 18 yaşını tamamlamış olmak,
• Emekli olmamak,
• Programın başlama tarihinden önceki üç aylık dönemde programa başvuru yapan işverenin çalışanı olmamak,
• Program başlangıcından önceki son 1 ayda uzun vadeli sigorta kollarına ait primi yatırılmamış olma
• İş ve meslek danışmanlığı hizmetlerinden faydalanmış olmak,
• Yukarıdaki şartları sağlayan ve programa devam etmelerine engel durumları bulunmayan öğrenciler de programlara katılabilirler

1984 yılında kurulan Hışım Grup döviz, gayrimenkul, perakende, reklam, turizm – otelcilik, yiyecek – içecek sektörlerinde faaliyet göstermektedir.
Perakende alanında dünyaca ünlü Nike, Lacoste , Swatch, Camper , Super Step markalarının bayiliğini yapan grup aynı zamanda öncü uygulamaları ve geçmişte edilen deneyimleri doğrultusunda kendi markası Lastik Pabuç’ u perakende bünyesine kazandırmıştır. Perakende sektöründe A sınıfı kalitede hizmet sunmayı vizyon edinmiş olan grup İstanbul’un en güzel lokasyonlarında; Beyoğlu, Kadıköy, Bağdat Caddesi, Karaköy ve Ümraniye de mağazaları faaliyet göstermektedir.
Türkiye ‘de en çok döviz bürosunu aynı çatı altında barındıran sektör öncüsü bir firmadır. Döviz büroları; Kübra Döviz, Çözüm Döviz, Nizam Döviz, Plevne Döviz, Akdağ Döviz, Aziz Döviz, Kare Döviz, Yalçınkaya Döviz, Nedim Döviz, Zor Döviz, Karel Döviz, Nova Döviz, Drina Döviz, Samsun Döviz’ dir.
Osmanlı’ dan günümüze geleneksel kahve eşliğinde yolculuk yaparak gerek tatlıları gerekse de Osmanlı dokusuyla Halis Bekrizade Efendi cafesiyle yiyecek –içecek sektöründe hizmet vermektedir.
Kurulduğu günden beri farklı sektörlerde edindiği birçok deneyimi kalite ve yenilik anlayışları ile harmanlayan grup Turizm – Otelcilik sektöründe de markalaşmayı hedeflemiştir. Bu doğrultuda faaliyette olan otelleri ve birçok projeleri bulunmaktadır.
Oteller; Nordstern Otel ve Triada Otel’dir. Büyükada , Karaköy, Beyoğlu ve Cihangir de otel projeleri yer almaktadır.

Firmamızın bünyesinde yer alan KARAKÖY NORDSTERN BUTİK OTEL' imiz için "Kat Hizmetleri Görevlisi" aramaktayız.

• En az 1 yıl housekeeping (kat temizliği) tecrübesi olan.
• Titiz ve sorumluluk sahibi.
• Karaköy lokasyonuna ulaşım problemi olmayan.

Danışmanlığını yapmakta olduğumuz turizm sektöründe faaliyet gösteren müşterimiz için ‘’Yurtdışı Operasyon Müdür Yardımcısı’’arayışımız bulunmaktadır.

• En az 5 yıl outgoing tecrübesine sahip,
• İleri derecede İngilizce konuşabilen ve yazabilen,
• Yurtdışı farklı destinasyonlar hakkında bilgisi olan,
• Destinasyonların operasyonu ve yeni destinasyonlar oluşturmak,
• Yurtdışı seyahat operasyonları, planlama ve bütçeleme konusunda deneyim sahibi,
• Tedarikçilerin cari takibinin yapılması,
• Shift planlaması ve izin takibi,
• İleriki dönem planlamalarını gerçekleştirmek
• Misafir ilişkilerinin raporuna göre aksiyon planı almak,
• Rehber organizasyonlarını sağlamak,
• Tedarikçi sözleşmelerinin takibi ve arşivini sağlamak,
• Afişe edilen fiyatların maliyet kontrolü ve kademeli fiyat listesini oluşturmak,
• Departman bütçesinin takibi,
• Satışve konaklama bazlı bülten takibi,
• Kar/zarar tablosunun oluşturulması ve takibi,
• Aylık gidişat raporunun hazırlanması,
• Rehber raporuna göre alınacak aksiyonların belirlenmesi,
• Tur tamamlama işlemlerinin takibi,
• Tüm Havayolları ile Bilet Departmanı aracılığıyla görüşmeler yapılması.
• İş takibi ve sonuçlandırılması konusunda başarılı,
• Organizasyon ve Planlama becerisi gelişmiş olan,
• Yoğun çalışma temposuna uyum sağlayabilen,
• MS Office programlarına hakim (Excel, Power Point, Word…)
• Seyahat engeli olmayan,
• Erkek adaylar için askerlik hizmetini tamamlamış.

"HAPPY İnsan Kaynakları, Eğitim ve Danışmanlık Ltd. Şti." Türkiye İş Kurumu' nun 728 numaralı izin belgesi ile faaliyetlerini sürdürmektedir. "

1984 yılında kurulan Hışım Grup döviz, gayrimenkul, perakende, reklam, turizm – otelcilik, yiyecek – içecek sektörlerinde faaliyet göstermektedir.
Perakende alanında dünyaca ünlü Nike, Lacoste , Swatch, Camper , Super Step markalarının bayiliğini yapan grup aynı zamanda öncü uygulamaları ve geçmişte edilen deneyimleri doğrultusunda kendi markası Lastik Pabuç’ u perakende bünyesine kazandırmıştır. Perakende sektöründe A sınıfı kalitede hizmet sunmayı vizyon edinmiş olan grup İstanbul’un en güzel lokasyonlarında; Beyoğlu, Kadıköy, Bağdat Caddesi, Karaköy ve Ümraniye de mağazaları faaliyet göstermektedir.
Türkiye ‘de en çok döviz bürosunu aynı çatı altında barındıran sektör öncüsü bir firmadır. Döviz büroları; Kübra Döviz, Çözüm Döviz, Nizam Döviz, Plevne Döviz, Akdağ Döviz, Aziz Döviz, Kare Döviz, Yalçınkaya Döviz, Nedim Döviz, Zor Döviz, Karel Döviz, Nova Döviz, Drina Döviz, Samsun Döviz’ dir.
Osmanlı’ dan günümüze geleneksel kahve eşliğinde yolculuk yaparak gerek tatlıları gerekse de Osmanlı dokusuyla Halis Bekrizade Efendi cafesiyle yiyecek –içecek sektöründe hizmet vermektedir.
Kurulduğu günden beri farklı sektörlerde edindiği birçok deneyimi kalite ve yenilik anlayışları ile harmanlayan grup Turizm – Otelcilik sektöründe de markalaşmayı hedeflemiştir. Bu doğrultuda faaliyette olan otelleri ve birçok projeleri bulunmaktadır.
Oteller; Nordstern Otel ve Triada Otel’dir. Büyükada , Karaköy, Beyoğlu ve Cihangir de otel projeleri yer almaktadır.

Firmamızın bünyesinde yer alan TAKSİM TRIADA BUTİK OTEL' imiz için "Kat Hizmetleri Görevlisi" aramaktayız.

• En az 1 yıl housekeeping (kat temizliği) tecrübesi olan.
• Titiz ve sorumluluk sahibi.
• Taksim lokasyonuna ulaşım problemi olmayan.

• Satış aktivitelerinin belirlenmesi, uygulanması ve yönetilmesi
• Müşteri ihtiyaç ve taleplerine yönelik menü, ürün ve sunumların hazırlanması, fiyatlandırılması
• Banket, Kurumsal müşterilerinin satış arttırma çalışmalarının yapılması
• Müşteri beklenti ve taleplerine karşı sürekli online iletişimde olunması
• Yurtiçi ve yurtdışı sektörel bilgilere hakim; bistro banket, gurme tüketim pazarını yakından takip eden
• İmaj ve pazarlama politikalarına yönelik strateji ve fikirlerin üretilmesi
• Çalışan ve misafir memenuniyetinin ön planda tutulmasına yönelik çalışmaların gerçekleştirilmesi
• Satış odaklı çalışarak, ekibin hedefler doğrultusunda yönlendirilmesi
• Mevcut satış kanallarını geliştirip, yeni satış kanallarının oluşturulması
• Müşteri cari hareket ve tahsilat taleplerini takip edebilecek
• İlgili dönemsel bütçe ve analiz raporlarının hazırlanması
• Mesleki eğitimlerin verilmesi

• Üniversitelerin ya da Meslek Yüksek Okullarının Turizm bölümlerinden mezun
• Dış ve iç davet satış süreç yönetiminde en az 2 yıl deneyimli
• İyi düzeyde İngilizce bilen
• MS Office uygulamalarına hakim ve Opera programını iyi derecede kullanabilen
• İkna kabiliyeti yüksek
• İletişim ve organizasyon yönü kuvvetli
• Dış görünümüne ve kişisel bakımına özen gösteren
• Yoğun iş temposuna ve esnek çalışma saatlerine uyum sağlayabilecek
• Askerlik hizmetini tamamlamış (Erkek adaylar için)
• B sınıfı ehliyet sahibi ve aktif olarak araç kullanabilen
• Seyahat engeli olmayan

1. AVCILAR E-5 üzerinde Pelican Mall Alışveriş ve Yaşam Merkezi' nde yer alan WestMix Cafe & Restaurant' ta görevlendirilmek üzere aşağıdaki özelliklerde SERVİS PERSONELİ ( garson & komi) arayışımız bulunmaktadır.

TECRÜBELİ ..BAY BAYAN PERSONEL [TAM ZAMANLI ]

• Misafirlerin İstek Ve Beklentilerine Eksiksiz Cevap Vermek
• Yemek ve İçecek Servisi Yapmak

• Cafe & Restaurant veya Bar Deneyimi Olan
• Dış Görünümüne Özen Gösteren
• Dünya Mutfağına Hakim, İçecek Bilgisi Olan
• Tercihen Turizm Otelcilik Okulu Mezunu
• Esnek Çalışma Saatlerine Uyumlu
• İş Disiplinine Sahip Ekip Çalışmasına Yatkın
• 18-35 Yaşları Arasında
• Diksiyonu Düzgün, Güler Yüzlü, Pozitif

Not: Resimli özgeçmişler dikkate alınacaktır.

Alarko Turizm Grubu bünyesindeki Hillside Beach Club Rezervasyon Departmanı İstanbul Etiler Merkez Ofis'te Rezervasyon Temsilcisi olarak daha güçlü ve iddialı bir ekip yaratmamıza katkı sağlamak üzere,

​

• İletişim becerisiyle fark yaratan,
• İkna kabiliyeti yüksek,
• Rezervasyon veya call center tecrübesi sahibi,
• Akıcı İngilizce konuşan, tercihen Rusça konuşabilen,
• Dış görünümüne özen gösteren,
• MS Office Programlarını kullanabilen,
• Üniversite mezunu,
• Seyahat engeli olmayan,

Takım arkadaşımızı arıyoruz.

Günlük giriş-çıkış işlemlerinin yapılması,
Konuklara otel içi ve dışı faaliyetler hakkında bilgi vermesi,
Konuk istek ve şikâyetleri ile ilgilenme işlemlerinin yürütülmesi,
Konaklama bilgilerinin eksiksiz bir şekilde doldurulup doldurulmadığının ve sisteme girişinin denetlenmesi,
Herhangi bir sorun anında sorunun çözümü için ilgili bölümlerle iletişime geçilmesi ve sorunun çözümü ile ilgili bilgi alınarak konuğun bilgilendirilmesi.
Sorumluluğu altındaki tüm alanlarda hizmet kalitesini gözeterek konuk memnuniyetinin sağlanması.
Ön Büro dosyalama işlemlerin gerekli standartlarda yapılmasının sağlanması,
Ön Büro tarafından belirlenmiş olan tüm görevlerini maksimum misafir memnuniyetini esas alarak yerine getirilmesi.

• en az 4 Yıldızlı otel tecrübesi olan
• Tercihen Turizm Meslek Lisesi, Turizm Meslek Yüksekokulu veya üniversitelerin ilgili bölümlerinden mezun,
• Benzer pozisyonlarda en az 2 yıllık deneyimi olan,
• İyi derecede İngilizce bilen, (tercihen ikinci bir yabancı dili de aktif olarak kullanabilen)
• Ön Büro OPERA veya Sistem Hotel programını etkin olarak kullanabilen,
• Güleryüzlü, iletişim & problem çözme becerisi güçlü, hizmet odaklı ve takım çalışmasına uyum gösterebilen,
• Konukseverlik anlayışına sahip ve misafir memnuniyetine önem veren,
• Vardiyalı çalışabilecek,
• Problem çözme yeteneği olan, empati kurabilen ve sonuç odaklı çalışabilen,
• Kurumsal standartlar çerçevesinde kişisel hijyen kurallarına ve prosedürlere önem veren,
• Erkek adaylar için askerlik hizmetini tamamlamış şarttır.

Eyüp Ayvansarayda bulunan Cafe için bay servis personeli-garson aranmaktadır.

• Gelen müşterileri karşılayarak siparişlerini almak, mutfak ile organize olup müşteriye hızlı ve düzgün bir şekilde servisini sağlamak
• Esnek çalışma saatlerine uyum sağlayabilecek,
• Haftada 6 gün çalışma 1 gün izin (Pazar)
• Prezantabl,güleryüzlü, insan ilişkilerinde başarılı
• 18-30 yaş aralığında.

Vakkorama Coffee Shop İstinye Park şubesinde "Servis Elemanı" unvanı ile çalışma arkadaşı arıyoruz.

• Tercihen Turizm Otelcilik bölümlerinden mezun
• En az 2 yıl tecrübesi olan
• İçecek servisi ve genel servis kuralları konusunda teorik bilgiye ve pratik beceriye sahip
• Tercihen Mesleki İngilizce bilgisine sahip
• Dinamik, pozitif, misafir memnuniyetine önem veren
• İnsan ilişkileri ve iletişim gücü yüksek, kendine güvenen
• Dış görünüşüne ve kişisel hijyene önem veren
• Sorumluluk sahibi, sözlü ifade ve temsil yeteneği gelişmiş
• Erkek adaylar için askerlik hizmetini tamamlamış veya minimum 2 yıl tecil ettirmiş