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Mandarin Hotel Bodrum - Görsel-1

Mandarin Oriental Bodrum - Reservation Agent

Job Definition

Answer all enquiries, in a professional and consistent way, ensuring all the guests needs are identified and options are pro-actively suggested

Ensure all reservation details are correctly entered into the property management systems and that guest information is accurately maintained

Ensure all confirmations are accurately sent out within 12 hours making personal references to their choices

Promote seasonal packages and current promotions to our guests

Ensure all other administrative duties are completed to Mandarin Oriental Hotel Group Standard Operating Procedures for the Reservations Department

Ensure an excellent working relationship with all colleagues within the hotel

Qualifications

Minimum 1 – 2 years working experience in the 5-star luxury hotel environment

Proactive communications skills

Computer literate

Posses a friendly, energized and outgoing personality

Strong team player

Able to work concentrated and effective under pressure

Good English verbal and writing skills