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Mandarin Oriental Bodrum - Residences Duty Manager
Manage the consistent delivery of guest services with the company’s core standards and brand attributes
Develop and maintain vendor and community relationships in the interest of the management and guests
Provide input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure the property’s competitive position in anticipation of changing customer needs within the dynamic hospitality, residential and gaming environment
Interact and communicate with key departments on the integration of services provided to residents
Serve as a public relations representative for property, exhibiting a professional demeanor and willingness to assist residents and management whenever requested
Maintain all departmental assets including equipment repairs and maintenance and ensures the desk and back office space are kept clean and organized
Provide our residents with full access to all the attractions, activities products and services in Bodrum
Continually identify residential preferences through conversation and knowledge of residents requests
Have a full knowledge of all transportation forms, the times, directions and costs of each
Maintain a full library of brochures, maps and destination magazines.
Be knowledgeable and ensure all departmental colleagues are knowledgeable about all the arrivals, departures and events in the hotel and residences each day.
Keep records of all bookings, requests, reservations and confirmations for residents
Maintain a staff of polished, well trained, professional Concierges capable of delivering unparalleled service that demands residential and guest loyalty
Manage Human Resource responsibilities for Concierge team. Creates and maintains a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and employee satisfaction. Ensures departmental practices are compliant with company policies and legal requirements
Coordinate the organization and administrative functions in the Concierge departments
Minimum of 5 years of Residences/Hotel FOH experience
At least four years of managerial experience in Hotel Operations/Residences Services
At least two years of guest service experience
Luxury Hotel Experience
Able to communicate clearly and fluently in English (written and spoken)
Able to multi task
Superior communication skills
Professional and appropriate business appearance and presentation
Most possess excellent guest service and problem resolution skills.
Quality driven with a passion for excellence in guest service and satisfaction
Additional languages would be advantageous.