İlan Detay

Mikla - Reservatıons Agent

Job Definition

Mikla; one of the world’s most prestigious restaurants, is currently recruiting for a “Reservations Agent” to start with immediate effect.

DUTIES & RESPONSIBILITIES

  • Answering the calls within the company guidelines,
  • Taking reservations, cancellations, confirmations or any other enquiries and inputting reservations into the system,
  • Arranging restaurant seating plan in line with reservation book,
  • Participate in and help the Reservations Department to meet restaurant standards at all times,
  • Ensuring the smooth running of the restaurant by supplying the correct reservation information for the management,
  • Greeting the guests in a friendly and courteous manner,
  • Seating the guests due to previously set plan,
  • Assisting Restaurant Manager in maintaining all guest history records,

Qualifications

  • University degree,
  • Min. 3 Years’ experience in similar working environment (hotel desks, restaurant business, travel agencies etc.)
  • Excellent knowledge of both spoken and written English, more languages will be an asset,
  • Exceptional guest service and communication skills,
  • Ability to understand and exceed guests’ expectations,
  • A positive attitude with a nice smile,
  • A high standard of PC skills,
  • Ability to work well under pressure and in flexible hours.