İlan Detay

MUSTAFA YANIK - Patient Administrator

Job Definition

We have many patients from other cities and also other countries. We are currently looking for a Medical Assistant to join our Team, who can communicate and interested in our international patients.

Job Description

• Interact with patients through a variety of communication channels such as inbound emails, phone calls and social media

• Provide patients with various and proper information about the products, services and Clinics

• Answering patient questions in a timely manner and alleviating patient concerns by having proactive approach

• Assisting patients to find their treatment solution in an explanatory way in order to clarify which treatment may be fit their conditions

• Following templates continuously to address patients enquires

• Determine eligibility by comparing client information to requirements

• Scheduling patient appointments according to both parties’ availability

• Arranging transfers and accommodations for patients

• Maintain and improve quality results by adhering to standards and guidelines; recommending improve procedures

• Handle patient needs to ensure a satisfactory

• Establish communication with the TL regularly in order to maintain operational goals

• Keep records of all type of communications in CC database in a comprehensible way

• Ensure personal qualitative and quantitative targets

• Complying adherence to company policies and procedures

• Participate in trainings and striving to increase and improve existing skills

Qualifications

Qualifications

- Have excellent written English (will be tested),
*****It is preferable to know other languages

- Have effective verbal communication skills in English

- Can be dynamic team workers,

- Have professionalism and organizational capabilities,

- Have a positive, energetic attitude for a fast paced environment,

- Are detail oriented and follow through,

- Liaising with different departments and clinics regarding patient enquiries.

- Using comprehension skills to understand the patient needs before offering the best possible solution.

If you think you’ve got what this role takes and would like to join our highly dynamic and growing team, then please apply with an up-to-date CV resum