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Procat International - Çağrı Merkezi Kalite Yöneticisi
Job DetailTo listen and prepare reports of phone records and to report listening results to unit manager in quality standarts.
To prepare and evaluate processes, give a feedback to operation
To evaluate speech quality
To make a quality developmental plan
The monthly/weekly to report quality results to Operation Specialist
To analize customer’s complaint and to responsible taking the necessary action.
To improve new script for quality speech and fallow this process
To development new strategy and new process
To be responsible for the management process
University degree
Minimum 3-5 years experience in a call center – tele marketing and good at quality assessment
Very good command of English (both written and spoken )
Advanced skills in Microsoft Office Programmes
Strong motivated with strong leadership, team player skills and analitical skills
Completed military service or postpone to 2018 for male candidates
