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İlan Detay

Sofitel İstanbul Taksim - Receptionist

Job Definition

Responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Respond to each Guest who approaches the Reception Desk
  • Drive rate through up-selling room brands
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

Qualifications

  • An operational knowledge and proficiency in Property Management System
  • Computer proficiency in Windows environment (Word, Excel, PowerPoint)
  • Proficient in English language (spoken & written), Second language is preferred (French, Arabic, German …etc.)
  • Previous customer related experience preferred
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Must possess a professional presentation
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Hospitality Diploma is an asset
  • Must be flexible in terms of working hours
  • Must have the ability to handle cash effectively and accurately