Provides Administration for both the Client and Server Infrastructure, ensuring Installation, Deployment, Maintenance, and Improvement.
Ensures Service Availability & Quality by patch, component, firmware updates and/or technology replacement compliant to the technology plan.
Establishes analysis of services including capacity, health, performance and utilization to improve their assessment and adapt them for system improvements.
Develops and maintains custom scripts to increase system efficiency, automate manual tasks, and lower the human intervention time on any tasks.
Helps to outline support and sustainment model for service(s) being implemented
Assists as an escalation point for lower levels in incident resolution of MS Services and Client-Server Architecture, leveraging pre-defined work instructions for issue remediation
Provides advanced analysis and troubleshooting of complex issues/problems
Leads investigation of root cause analysis for incidents, engaging vendors where needed
Defines Policies, Procedures and Instructions to ensure system availability, stability, security and integrity for server infrastructure
Provides Continuous Process Improvement though assessing Software, OS and HW technologies, releases and upgrades.
Collaborates with other technical service teams to manage, maintain, and resolve complex IT services.
Works within team, across IT, with business, 3rd party vendors or systems.
Works with other infrastructure team members to identify tactical solutions to use cases for support and/or implementation
Bachelors degree from Computer Science Engineering, Electronics Engineering or equivalent discipline.
2 years of hands on experience supporting Client-Server Architecture, both hardware and OS (Unix/Linux and Windows) including expertise in system installation, configuration, deployment, administration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures
Preferably knowledge and/or hands on experience of AD, MS Exchange, File Server, SCCM (Servicing & Imaging), Endpoint Protection
Preferably knowledge and/or hands on experience of VDI Technologies (Citrix XenApp/XenDesktop, VMware Horizon, etc)
Preferably knowledge and/or hands on experience of virtualization/virtual system administration (both VMware and Hyper-V)
Preferably knowledge and/or hands on experience of working with ITIL, Cobit, ISO27001 and Service Management best practices
Preferably knowledge and/or hands on experience of storage systems (SAN, NAS, RAID Array, etc.)
Preferably knowledge and/or hands on experience of backup systems (TL/VTL, EMC DPS Products etc.)
Preferably knowledge and/or hands on experience of DevOPS Tools (Puppet, Chef, Ansible, etc.)
Ability to produce system documentation, including writing requirements, operational specifications, system architecture, topologies, test plans and as-built documentation, all with attention to detail
Ability to balance multiple priorities and yet meet deadlines
Ability to build strong relationships and influence others across the organization
Effective in dealing with ambiguity
Strong analytical and excellent problem solving skills