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Viravira Teknoloji ve Turizm - Holiday Expert

Job Definition

Oceans are for everyone!

Story of Viravira.co began in 2016 as an idea to make boats accessible to a larger audience and disrupt an industry that is known to be luxurious with the power of the internet. Today, we serve globally in over 22 countries and 250 locations with more than 3000 yachts. Viravira is based in Istanbul and is the largest yacht charter platform in the country.

Oceans are what links this world together, and we believe in a travel industry where boat holidays are commonplace. Join our team and help us bring boats and oceans to the people.

We are looking for experienced holiday consultants who will be in charge of customer relations and sales. Holiday consultants play a crucial role in our business model as they're in first in line with our customers. Candidates will be hired after a short period of training. Our goal is to raise managers/executives of the future.

Qualifications

What you'll be doing

  • Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services before, during and after their holiday
  • Respond to customers efficiently and accurately, explaining possible solutions, and ensuring that clients feel supported and valued
  • Follow and contribute to further develop call centre scripts when handling different topics and customer questions
  • Build lasting relationships with clients and other team members based on trust and reliability
  • Understand and strive to meet or exceed sales metrics while providing excellent consistent customer service
  • Make sales or recommendations for holiday planning that may better suit client needs and wishes
  • Create quality content in different languages
  • Adhere to company policies and procedures

Requirements

  • B.S. or M.S. degree in a related field
  • 2 - 3 years of experience in a call centre in the field of tourism
  • Desire to build a career in the Sales & Marketing field with global exposure
  • Eager to learn through experience
  • Professional proficiency in English
  • Professional proficiency in additional major languages such as German, French, Spanish, Portuguese, Italian, Russian and Chinese is a plus
  • Prior internships or experience in business, marketing and sales related fields is a plus
  • Proficiency in Powerpoint and Excel
  • Excellent written and verbal communication skills

Benefits

  • Education Programme
  • Base wage + opportunity to earn bonuses from every sale
  • An exciting environment to support growth and personal development
  • Occasional yacht trips
  • Netflix subscription
  • Spotify subscription
  • Happy hours
  • Free snacks
  • Meal card
  • No-dress code
  • We also offer many hard and soft skills training to help you improve and challenge yourself. You'll have access to Udemy where you can choose over 10,000 courses to satisfy your hunger for knowledge