Customer Service Agent

TELUS International - Customer Service Agent

QUALIFICATIONS AND JOB DESCRIPTION

If customers are inspired by the competence and friendliness of your service, then you are exactly right at CCC. It's a special talent to make people on the phone feel like they are in best hands. If you want to live customer service at best quality, we have the perfect job for you.

For our Team in İstanbul we are currently looking for support as

Customer Service Agent (m/f/d)

Overview of tasks:

· Handling inbound calls for a telecommunication brand

· Information forwarding, information and complaint management, technical support

· Up- and Cross-selling

We are looking for:

· Fun at the customer support and empathic procedure in the processing of diverse customer requests

· Great communication skills with a very good knowledge in English in spoken form

· Routines with common PC and Internet applications

· Goal-oriented and independent way of working

· Flexibility, reliability and ability to work in a team

· Confident an friendly appearance

We will offer:·

Challenging and varied inbound activities

· Comprehensive product training and intensive training-on-the-job

· Internal training and further education possibilities via our CCC campus

· Advancement opportunities in our international company

· Fixed basic remuneration with attractive bonus options and exclusive employee bonuses

· Highly motivated and dedicated team with flat hierarchies and informal culture

PREFERRED CANDIDATE

Years of Experience:

No experience preference

Level of education:

High School(Graduate), Associate Degree(Graduate), Associate Degree(Student), Bachelor’s(Student), Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate)

Languages:

English( Reading : Advanced, Writing : Advanced, Speaking : Advanced)