Kat Hizmetleri Şefi İş İlanları

A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.
What will I be doing?

As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise Room Attendants
• Daily allocation of rooms and deep cleaning tasks to team members
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost property procedures
• Report maintenance issues to Maintenance/Engineering Department
• Assist Head Housekeeper with training requirements
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships

A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering a high level of customer service
• Experience in managing/supervising a team in a similar role
• Experience in the hotel/cleaning industry
• Good oral and written communication
• Previous experience in Hosting Service (Governance)
• High standards of cleanliness
• Good interpersonal skills
• Ability to work on their own or in teams

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude
• IT proficient
• Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Misafir memnuniyetini en üst düzeyde tutmak.
Oda görevlilerinin görünüm ve temizliğine dikkat edilmesi.
Oda görevlilerinin denetlenmesi. Kat arabalarının muntazam ve eksiksiz bir şekilde hazırlanması ve uygun bir yere bırakılmasının sağlanması.
Lekelerin kusursuz çıkarılmasının takibinin sağlanması.
Bölümü ile ilgili envanter ve stok sayımına yardımcı olunması.
Temizlik malzeme ve ekipmanlarını kullandıktan sonra uygun bir şekilde muhafaza edilmesi.
Yeni konuklar için odaların kontrol edilmesi olası hataların şefler tarafından düzeltilmesinin sağlanması ve oda temizlik onayının verilmesi.
Dolu odaların kontrol edilmesi.
Çıkış kontrolü yapılması.

Benzer pozisyonunda en az 2-3 yıl deneyimli,
Takım çalışmasına uygun,
İngilizce bilen,
Dinamik,
Operasyona ayak uydurabilen,

Sorumlu olduğu alanların genel temizliğinden ve düzeninden sorumludur.

Bazı özel odaların hazırlanmasının sağlanmasından sorumludur.

Bağlı çalışanların istenilen iş sonuçlarına ulaşmalarına yönelik performanslarının yönetiminden ve gerekli yönlendirmenin verilmesinden sorumludur.

Min. 2 yıl otelcilik sektöründe Kat Şefi tecrübesi bulunan,

Kimyasal ürünler ve teknik cihazlar hakkında gerekli bilgiye sahip,

Detaylara önem veren, dikkatli, prensipli ve iş disiplinine sahip,

Takım çalışmasına yatkın, çözüm odaklı,

Raporlama ve Opera bilgisine sahip,

What will I be doing?

As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:

• • Allocate work duties to Team Members
  • Perform routine inspections of all check out rooms and spot checks of all occupied rooms
  • Report and follow up on any maintenance defects or other issues
  • Inspect, routinely, service areas, store rooms and corridors
  • Schedule and supervise deep cleaning and any other projects
  • Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
  • Manage, efficiently, stock control and the maintenance of equipment
  • Provide excellent Guest service, including VIP and other special requirements
  • Ensure the adherence to hotel brand standards at all times

What are we looking for?

Housekeeping Floor Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• An attention to details
• Strong communication skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Housekeeping Floor Supervisor

What will I be doing?

As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards:

• • Allocate work duties to Team Members
  • Perform routine inspections of all check out rooms and spot checks of all occupied rooms
  • Report and follow up on any maintenance defects or other issues
  • Inspect, routinely, service areas, store rooms and corridors
  • Schedule and supervise deep cleaning and any other projects
  • Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
  • Manage, efficiently, stock control and the maintenance of equipment
  • Provide excellent Guest service, including VIP and other special requirements
  • Ensure the adherence to hotel brand standards at all times

What are we looking for?

Housekeeping Floor Supervisors serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a Housekeeping supervisory role
• A successful track record of managing a team
• Strong organizational and analytic skills
• An attention to details
• Strong communication skills
• A passion for delivering exceptional levels of guest service
• Proficiency, preferred, with computers and computer programs, including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Otel misafir odalarının, katların temizlik, düzen ve kontrol faaliyetlerinin yürütülmesini ve denetlenmesini sağlamak,
Kendisine bağlı olacak ekibi koordine etmek,
Günlük raporlamaları yapmak,
Gerekli her türlü bakım ve onarım işiyle ilgili bilgilendirmeleri yapmak,
Odaların temizlik ve düzeni için gerekli malzemelerin depo takibinin yapılmasından sorumlu olacak

• Tercihen Turizm ve Otelcilik alanında eğitim veren Meslek Lisesi veya Üniversitelerin ilgili bölümlerinden mezun
• Benzer pozisyonda en az 3 yıl deneyim sahibi,
• Liderlik özelliği gelişmiş,
• Ekip yönetme konusunda tecrübeli,
• Vardiyalı ve esnek çalışma saatlerine uyum sağlayabilen,
• MS Office çok iyi kullanabilen,
• Avrupa yakasında ikamet eden,
• Erkek adaylar için akerlik görevini tamamlamış.