Santral Operatörü İş İlanları

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from

check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall

exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly

influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the

highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner

- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other

departments

- Demonstrate a high level of customer service at all times

- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product

knowledge necessary to perform daily duties

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the

hotel credit policy

- Comply with hotel security, fire regulations and all health and safety legislation

- Act in accordance with policies and procedures when working with front of house equipment and property management

systems

- Follow company brand standards

- Assist other departments, as necessary

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team

Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Excellent grooming standards

- Calm, efficient, and organized with great attention to detail

- Ability to multi-task while maintaining a positive attitude when working with a Guest

- Professional manner with an emphasis on hospitality and guest service

- Ability to work on your own and as part of a team

- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

- Conflict resolution experience

Kampüslerimizde görevlendirilmek üzere "Eğitim Danışmanı" alınacaktır.

• Üniversite mezunu,
• İletişimi kuvvetli,
• Güleryüzlü,
• Diksiyonu düzgün,
• Takım çalışmasına yatkın,
• Dış görünüşüne özen gösteren,
• Askerlik ile ilişkisi olmayan (Erkek adaylar için),
• Eğitim Danışmanları arıyoruz.