Customer Service Representative (English-Speaking)

Doğa İnsan Kaynakları - Customer Service Representative (English-Speaking)

Location: İzmir
Work Mode: Hybrid
Language: Fluent in English

We are looking for a Customer Service Representative on behalf of our client in the airline industry.

Responsibilities:
Handle incoming customer inquiries via phone, email, or chat
Provide accurate information about flights, policies, and services
Help customers book, change, or cancel reservations
Assist with lost/delayed baggage and escalate when needed
Deliver excellent customer experience with a problem-solving mindset
Maintain records and follow company procedures

Requirements:
Fluent in English (spoken & written)
Prior customer service experience is a plus (airline/travel preferred)
Strong communication & interpersonal skills
Flexibility to work shifts, weekends, or holidays
Basic computer skills & familiarity with CRM systems

What’s Offered:
32.650 TL Total Net Salary
Opportunities for career development
Supportive team environment
Hybrid working model (work both from home and office)

0 532 590 3942

Ready to take off with a new career? Apply today and be part of a growing international team!

Doğa HR Privacy Notice: https://dogahr.com/kvkk

DoğaHR was honored with the Kariyer.net Respect for People Award, reinforcing its commitment to delivering “Human-Nature-Oriented HR Solutions.”

Recognized by Great Place to Work®, DoğaHR has been listed among Turkey’s Best Employers and is widely acknowledged as the country’s top recruitment agency.

DoğaHR operates as a private employment agency authorized by the Turkish Employment Agency (İŞKUR) under license number 970, dated May 4, 2018.

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