Çağrı Merkezi Yöneticisi/Yönetmeni İş İlanları

Danışmanlığını yapmakta olduğumuz Lojistik sektöründe faaliyet gösteren firmamız bünyesinde değerlendirilmek üzere;

• Satış sonrası hizmetler ekibinin tüm süreçlerinin yürütülmesinden sorumlu olacak, ekibin yapmış olduğu görüşmelerin kontrollerini yapacak,
• Telefonla gelen siparişlerin ilgili birime doğru ve eksiksiz bir şekilde aktarılmasını sağlayacak,
• Müşteriye ait bilgilerin eksiksiz bir şekilde müşteri veri tabanına kaydını yapılmasını sağlayacak,

• Üniversitelerin lisans bölümlerinden mezun,
• Müşteri İlişkileri, Satış sonrası hizmetler ve satış operasyonları konusunda bilgili, asgari 8 yıl, yönetici olarak 2 yıl deneyimli,
• Kargo, Kurye, Taşımacılık, Çağrı Merkezi sektörlerinde tecrübe edinmiş,
• Planlama ve organizasyon becerileri gelişmiş,
• İletişim ve ilişki yönetiminde başarılı,
• Raporlama becerileri gelişmiş,
• Takip ve sonuçlandırma yeteneği kuvvetli,
• Seyahat engeli olmayan

Kurumsal deneyim ve görgüsü olan, düzenli ve disiplinli çalışmayı kendisine ilke edinmiş, bütünsel kalite ve sürekli gelişim anlayışına sahip, bilgisayardan ve ofis yazılımlarından etkin olarak yararlanabilen bay ve bayan adayların başvuru yapmaları rica olunur.

Başvurular cevaplandırılacak ve kesinlikle gizli tutulacaktır.

İş Tanımı

Türkiye’ nin yenilikçi telekom operatörü Turkcell Superonline, bir Turkcell grup şirketidir. Kendi altyapısını kurmak üzere fiber optik yatırımlarına hız kesmeden devam eden Turkcell Superonline, Türkiye’de 1000Mbps’ye varan hızlarda internet erişimi sağlayan ilk ve tek telekom operatörüdür.

Turkcell Superonline, bireysel ve kurumsal müşterilerine ses, data, geniş bant internet erişimi, toplu ses taşıma ve kiralık veri hattı hizmetleri ve katma değerli servisler sunmaktadır.

Turkcell Superonline bünyesinde bulunan çağrı merkezimizin, ürün ve hizmetlerinin telefonda tanıtım ve satışını yapan ekibimizin yönetimini yapabilecek, çağrı merkezi konusunda yöneticilik deneyimi olan,

ÇAĞRI MERKEZİ MÜDÜRÜ aramaktayız.

Aranan Temel Nitelikler

En az Lise Mezunu

Çağrı Merkezinde Ekip Yönetimi, Inbound ve Outbound Operesyonlarında Az 2 Yıl Deneyimli

Satış konusunda kendine güvenen

Doğru Bilgi aktarımı ve kaliteli hizmetle müşteri memnuniyetini sağlayabilecek

Telefonda ifade ve ikna kabiliyeti kuvvetli

Müşteri odaklı bakış açısına sahip

Motivasyonu yüksek,zaman yönetimi konusunda hassas,çözüm odaklı

Süreç raporlamalarını gerçekleştirebilecek, etkinlik analizlerini raporlayabilecek

Takım Çalışmasına yatkın,

MsOffice Uygulamlarına hakim

Çağrı Merkezinde Yöneticlik Tecrübesi olan,

Kocaeli’nde ikamet eden,

Bay/Bayan

Erkek adaylar için askerliğini tamamlamış.

Bizi Tanıyın:

Antalya ve Akdeniz Bölgesinin en büyük DSMART ANA BAYİSİ ADA ELEKTRONİK Olarak 4. Lokasyonumuz ile YATIRIMLARIMIZA DEVAM EDİYORUZ!!!

BU İLANIMIZ SADECE ÇAĞRI MERKEZİNDE HERNHANGİ BİR POZİSYONDA ÇALIŞMIŞ TECRÜBELİ ADAYLAR İÇİN GENEL BAŞVURU NİTELİĞİNDEDİR...

Eğer Antalya'da yaşıyorsanız ve Çağrı Merkezinde Tecrübeliyseniz
Bu tecrübelerinizi belirttiğiniz Cv'niz ile lütfen başvuru yapın ya da info@444center.com adresine mail gönderin HEMEN DEĞERLENDİRELİM

• ÇAĞRI MERKEZİNDE BİR POZİSYONDA TECRÜBELİ
• EĞİTİME VE GELİŞMEYE AÇIK
• KARİYER HEDEFİ OLAN
• POZİTİF ENERJİYE SAHİP
• ÖZGÜVENİ VE MOTİVASYONU YÜKSEK
• BAY - BAYAN

As an Operations Manager in Webhelp you have a key role and are responsibility to lead, coach and follow up team leadership within your assignment.

You must align your work to the client’s requirements as well as global standards and internal procedures. Analysing and evaluating results to drive and deliver stable results whilst working effortlessly on improvements, are key elements of your everyday work.

You are responsible for financial budgeting, operational performance and follow-up as well as Employee and Client Satisfaction. Your mission is to secure a thriving, profitable, and efficient place to work.

Key areas of responsibility

The work tasks and targets are described below, these may be subject of change over time, based on the business needs.

Area Leadership, mentoring and coaching

· Execute a Leadership that is adaptable to changing situations and conditions

· Act as a role-model

· Recognize what actions are required short and long term.

· Actively participate in management forums

· Follow up direct reports and support functions

· Development and Career planning for direct reports

· Salary revision and specific bonus models for direct reports

· Cost efficient staffing as well as initiating recruitment

· Secure a healthy working environment, physical as well as psycho-social

· Run the assignment according to labour legislation and collective agreements

· Communicate to direct reports about business code of conduct, security, targets, results, values, guidelines, policies etc.

· Carry out RAQ and annual reviews

Area Delivery

· Drive performance to reach contracted, internal and financial KPIs

· Drive Customer as well as Employee Satisfaction

· Analyse results and implement corrective actions

· Proactive communicate deviations and solutions; analyse result, detect deviations, mitigate risks, establish plans for recovery and time-to-target

· Follow up financials during the month, includes two monthly checkpoints

· Manage change and transitions

· Manage process compliance and control

· Redesign performance processes to reach targets, improvements and efficiency

Area Client relationship

· Contact person and delivery related questions from the client

· Develop and retain a close and constructive relationship with the client

· Develop and retain branch knowledge as well as client specific knowledge

• University degree (Commerce, Management, Business) or similar is a merit
• Good command of English and Turkish (written and verbal)
• A minimum of 3-5 years’ leadership experience in contact center business
• High communication ability, verbal and written
• Knowledge of clients and contract
• Be familiar with the relevant reporting and support systems both internal and external
• Knowledge of internal procedures and processes
• Knowledge of labour law and collective agreements
• Good knowledge of Microsoft office packages
• Work according to the KPI’s included in Job description
• Excellent planning and organizing skills
• Result oriented and quality oriented

As an Operations Manager in Webhelp you have a key role and are responsibility to lead, coach and follow up team leadership within your assignment.

You must align your work to the client’s requirements as well as global standards and internal procedures. Analysing and evaluating results to drive and deliver stable results whilst working effortlessly on improvements, are key elements of your everyday work.

You are responsible for financial budgeting, operational performance and follow-up as well as Employee and Client Satisfaction. Your mission is to secure a thriving, profitable, and efficient place to work.

Key areas of responsibility

The work tasks and targets are described below, these may be subject of change over time, based on the business needs.

Area Leadership, mentoring and coaching

· Execute a Leadership that is adaptable to changing situations and conditions

· Act as a role-model

· Recognize what actions are required short and long term.

· Actively participate in management forums

· Follow up direct reports and support functions

· Development and Career planning for direct reports

· Salary revision and specific bonus models for direct reports

· Cost efficient staffing as well as initiating recruitment

· Secure a healthy working environment, physical as well as psycho-social

· Run the assignment according to labour legislation and collective agreements

· Communicate to direct reports about business code of conduct, security, targets, results, values, guidelines, policies etc.

· Carry out RAQ and annual reviews

Area Delivery

· Drive performance to reach contracted, internal and financial KPIs

· Drive Customer as well as Employee Satisfaction

· Analyse results and implement corrective actions

· Proactive communicate deviations and solutions; analyse result, detect deviations, mitigate risks, establish plans for recovery and time-to-target

· Follow up financials during the month, includes two monthly checkpoints

· Manage change and transitions

· Manage process compliance and control

· Redesign performance processes to reach targets, improvements and efficiency

Area Client relationship

· Contact person and delivery related questions from the client

· Develop and retain a close and constructive relationship with the client

· Develop and retain branch knowledge as well as client specific knowledge

• University degree (Commerce, Management, Business) or similar is a merit
• Good command of German, English and Turkish (written and verbal).
• A minimum of 3-5 years’ leadership experience in contact center business
• High communication ability, verbal and written
• Knowledge of clients and contract
• Be familiar with the relevant reporting and support systems both internal and external
• Knowledge of internal procedures and processes
• Knowledge of labour law and collective agreements
• Good knowledge of Microsoft office packages
• Work according to the KPI’s included in Job description
• Excellent planning and organizing skills
• Result oriented and quality oriented