Kat Hizmetleri Müdürü İş İlanları

• Oda katlarındaki çalışmanın planlamasını sağlamak.

• Maid ve houseman’in işlerini organize etmek ve takibini yapmak.

• İşin eşit dağıtıldığından emin olmak.

• Günlük c/o ve occ odaları check etmek ve standartların sağlandığından emin olmak.

• Misafir odaları ve servis koridorları, linen ve supplyların kontrolünü yapmak. Herhangi bir onarıma, ekipmana ihtiyaç varsa ofise bildirmek.

• Odalar için gerekli olan periyodik temizliğin planlamasını yapmak.

• Misafirin odadaki supply ve malzemelerinin tüketimi konusunda kontrol yapmak

• Ekipman ve malzemelerin yanlış veya hor kullanılıp kullanılmadığının kontrol ve takibini yapmak.

• Tüm temizlik ekipmanlarının uygun şekilde kullanımını sağlamak.

• Doğru iş metodlarınınmaidler tarafından uygulandığından emin olmak ve

• Exc.Housekeeper envanter hazırlarken hazır bulunmak.

  gerektiğinde Ass. Exec.housekeeper’a başvurmak ve öneri sunmak.

• Departman eğitiminin devamlılığından emin olmak.

• Personele rapor eğitimi ve kaybolan eşyaların teslimi konusunda eğitim vermek

• Akşam şefine izin günlerinde vekaletlik yapmak.Akşam HSK operasyonunu yönetmek ve departmanı temsil etmek.

• Toplantılarda hazır bulunmak ve eğitim programlarına iştirak etmek.

• Akşam housekeeping raporunu düzenlemek ve c/o odaları takip etmek.

• Akşam genel alan düzen ve temizliğinden sorumlu olmak.

• Personeli kişisel bakım ve hijyen konularında eğitmek ve uyarmak.

• Genel disiplin ve takım ruhu oluşturmak

• Kat Şefi pozisyonunda en az 4 yıl tecrübeli.
• Zincir Otel denetimi olan.
• Motivasyon, koçluk ve gelişim ile bir temizlik ve bakım ekibini yönetme tecrübesi
• Ekibi yönetme konusunda başarılı bir sicil
• Oda yönetim sistemlerine dair çalışma bilgisi
• Hem kurum içinde hem de dışıdan bütün yönetim seviyeleri, konuklar, ortaklar ve müşteriler ile etkin etkileşimde rahatlık ve tecrübe
• Genel ofis bilgisayarı uygulamalarını kullanabilme (örneğin, kelime işlem, çizelge, veritabanları)

Misafir memnuniyetini en üst düzeyde tutmak.
Oda görevlilerinin görünüm ve temizliğine dikkat edilmesi.
Oda görevlilerinin denetlenmesi. Kat arabalarının muntazam ve eksiksiz bir şekilde hazırlanması ve uygun bir yere bırakılmasının sağlanması.
Lekelerin kusursuz çıkarılmasının takibinin sağlanması.
Bölümü ile ilgili envanter ve stok sayımına yardımcı olunması.
Temizlik malzeme ve ekipmanlarını kullandıktan sonra uygun bir şekilde muhafaza edilmesi.
Yeni konuklar için odaların kontrol edilmesi olası hataların şefler tarafından düzeltilmesinin sağlanması ve oda temizlik onayının verilmesi.
Dolu odaların kontrol edilmesi.
Çıkış kontrolü yapılması.

Benzer pozisyonunda en az 2-3 yıl deneyimli,
Takım çalışmasına uygun,
İngilizce bilen,
Dinamik,
Operasyona ayak uydurabilen,

We are currently looking for an Executive Housekeeper for 5-star international hotel chain in the heart of Besiktas.

• Awareness and sensitivity to the concept of quality.
• Responsive and genuine with customers.
• Sustains performance.
• Confident with customers.
• Going above and beyond the regular duties.
• Communicates effectively and clearly.
• Inspires co-operation and commitment.
• Adapts work style and ethics appropriately.
• Is culturally sensitive.
• Actively listens and builds on other ideas.
• Effectively understands and uses resources.
• Good written and verbal skills.
• Strong leadership and people management skills, added with good training skills.
• Guest oriented and able to confidently build and exceed the service standards.
• Strong interpersonal skills and attention to detail.
• Good knowledge of all Housekeeping areas.
• Fluent spoken English is desirable.
• Ability to be resourceful, creative and maintain flexibility.

What will I be doing?

As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Executive Housekeeper and monitor standards. Supervisory and Housekeeping experience is required.Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist with overseeing Housekeeping/Laundry operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
• Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
• Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training to support the Executive Housekeeper
• Ensure communication meetings are conducted
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the team
• Deputise in absence of the Executive Housekeeper
• Provide excellent guest service
• Assist other departments wherever necessary

What are we looking for?

An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Knowledge of Workplace, Health, Safety and Hygiene is essential
• Strong communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• Experience managing a department and Profit and Loss account
• High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.

What will I be doing?

As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Oversee housekeeping operations
• Oversee Laundry Operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping/Laundry team
• Competent in property management systems
• Assist other departments wherever necessary

What are we looking for?

An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A successful track record of managing a large team
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• Strong organizational, budget management, and problem solving skills
• Strong communication skills
• A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!