Müşteri Deneyimi Kıdemli Uzmanı İş İlanları

Hepsini Temizle
Müşteri Deneyimi Kıdemli Uzmanı
  • Customer Experience Specialist

    CVPLUS Search & Selectionİstanbul Anadolu, İstanbul Avrupa 19 Temmuz 2019
    İş Açıklaması

    We are seeking a “Customer Experience Specialist” for our corporate client who is the leader of retail sector.

    • Designing customer journey with same level of experience in the all channels like stores, web site, mobile application and kiosk, ensuring continuous improvement,
    • Analyzing and defining gaps to reach NPS targets and carrying out improvements to reach delightful customer experience,
    • Following up voice of customer from various sources and analyze all to bring actionable insights for touchpoints to improve customer experience,
    • Developing content for SMS, e-mail, web site and mobile application information to increase visibility and transparency and to provide customer training,
    • Enhancing and improving written channels, designing their customer experiences and following KPIs,
    • Tracking and analyzing all aspects of the call center performance, monitor KPIs and report to top management monthly,
    • Ensuring timely and effective resolution of customer complaints transferred from the Call Center and delivering relevant information to top management team,
    • Supporting call center team by information flow between related departments and generating alarms for taking precautions,
    • Evaluation of high priority customer feedback (written and verbal) including legal and escalated cases,
    • Running and enhancing customer compensation program,
    • Designing and implementing customers satisfaction actions.
    Aranan Nitelikler
    • University degree in Engineering, Business Administration or Economics,
    • Previous experience in customer service operations or customer experience departments,
    • Planning, organizational and decision making ability,
    • Strong interpersonal and communication skills,
    • Strong analytical and problem solving skills,
    • Comfortable with teamwork and collaboration,
    • Understanding needs of the market and customers ,
    • Fluency in written and spoken English.

    Sektör: Mağazacılık / Perakendecilik, E-Ticaret

    Pozisyon: Müşteri Deneyimi Kıdemli Uzmanı, Müşteri Deneyimi Uzmanı, Müşteri Deneyimi Yetkilisi

İş Habercisi - Müşteri Deneyimi Kıdemli Uzmanı İş İlanları 'nı düzenli olarak e-posta adresine gelmesini ister misin?

Yeni işler aramanla eşleştiğinde bunu ilk bilen sen olacaksın! Sana ne sıklıkla e-posta göndermeliyiz?