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Medkor Sağlık ve Bilişim Hizmetleri

Patient Relations Specialist

İstanbul Anadolu, İstanbul Avrupa

Medkor Sağlık ve Bilişim Hizmetleri - Patient Relations Specialist

Job Definition

We are looking for Patient Relations Specialists to provide high-quality service to our Clinic patients who are staying at the hotel.

  • Welcoming patient in a friendly and professional way
  • Addressing and escalating patient complaints
  • Providing information about facilities, programs and other service
  • Reviewing arrival lists to welcome patients,
  • Attending to our patients and answer their inquiries,
  • Providing information about amenities, area and venues and promoting our services,
  • Anticipating patient needs and build rapport with patients,
  • Offering assistance with certain tasks,
  • Addressing patient complaints and escalate to Patient Relations Manager when needed,
  • Recording information,
  • Ensuring compliance with health and quality standards.

Your goal will be to ensure our patients enjoy themselves, enjoy our service and plan to come back to our Clinic.

Qualifications

  • Experience in Tourism sector,
  • Familiarity with hospitality industry standards,
  • Proficiency in English; knowledge of additional languages is a plus,
  • Computer literacy,
  • A customer-oriented and professional attitude,
  • An outgoing personality,
  • Outstanding communication abilities,
  • Excellent organizational and time-management skills,
  • Diploma in Hospitality Management is preferred.