İlan Detay

CCC - Call Center Manager

Job Definition

CCC powered by Telus International is a strong, rapidly expanding company with a clear focus on quality. The position of Call Center Manager is an exciting opportunity for a proven call center expert with prior experience leading a growing organization. The Call Center Manager will be directly responsible for our location in Izmir to enhance profitability, productivity and efficiency.

Responsibilities:

  • Provide oversight of the day to day operations of the call center
  • Provide strong leadership for success of direct reports in meeting business goals
  • Final decisions on administrative or operational topics to ensure Operations’ effective achievement of objectives
  • Responsible for balancing strategy and business objectives with customer experience requirements
  • Analysis of results and contract negotiations
  • Ensure that budgets are adjusted to account for growth

We will offer:

  • Stable job: Indefinite period employment contract
  • Attractive salary package
  • Private medical insurance coverage
  • Personal and professional development
  • Working environment at international standards

Qualifications

  • Experience on the position of at least 3 years (in the Call Center/Customer Service field) with a good tracking record
  • Solid understanding of Call Center KPIs, reportings and customer service metrics
  • Must possess excellent written and verbal communication skills in Turkish and English, including presentation and negotiation skills
  • Knowledge of customer service techniques, as well as excellent organizational skills
  • Excellent computer skills
  • Bachelor’s degree in business-related field or equivalent experience
  • Core competencies of communication, leadership, ability to drive change, innovative outlook and problem analysis
  • Must have the ability to work independently as well as having excellent interpersonal skills