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Concentrix - Team Lead
Job DescriptionGENEL NİTELİKLER VE İŞ TANIMI
ABOUT WEBHELP
Owner of the 2018 European Market Leadership Award, Webhelp is a 120,000 people-strong global leader in business process outsourcing (BPO). Operating in more than 75 countries and 170 locations, we continue to specialize in customer experience outsourcing but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales, and marketing services.
Webhelp Turkey currently operates in İstanbul, Ankara, İzmir, Bingöl, Bursa, Yozgat and Van with more than 14,000 employees, driven to make a real difference in customer care services.
Webhelp Turkey is looking for new talent to join our Team. You will be a manager of the customer support team with plenty of potential to kick off your career. Why not come join us!
JOB DESCRIPTION
In your role as Team Leader, you’ll have a greater impact on the success of the future.
- Your responsibilities will include, but are not limited to managing team of customer support advisors. You would be expected to deliver coaching and ongoing support to the advisors whom you would manage.
- You also have a sharp eye for our business/client, and ensure that our quality does not take fault in these processes and continue to remain at its high quality.
- You will be responsible to ensure a high information level to your temporary employees/team, which you’ll deliver through meetings and one2one conversations.
- You will identify results and implement business plans according to these finds, to secure the delivery of stable and professional quality work.
- You will answer directly to Operation Manager, to whom you’ll go over daily operations with, and to whom you’ll report activities and possible challenges in the team.
Webhelp sees diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.
Required Skills and ExpertiseQUALIFICATIONS
To reach success in the role as a Team Leader, you’re expected to:
- Bachelor’s degree in related departments;
- At least 2 years of call center, contact center business experience;
- Advanced level of English (Both oral&written)
- Great communication and organizational skills;
- Willingness to gain success with your colleagues and team, to reach the best possible results;
- Being a good team player, empathetic and trustworthy;
- User-level knowledge of computer technology, personal computer or other devices such as pads, smartphones etc;
- Excellent customer service skills.
