Bilgisayar Yazılım Danışmanı İş İlanları

Ithinka başta Türkiye olmak üzere Avrupa, Ortadoğu ve Orta Asya bölgelerinde bilişim ve bilgi teknolojileri alanında hizmetler sağlayan yeni nesil teknoloji şirketidir. Başta SAP ve Oracle teknolojileri olmak üzere veri ambarı yapıları, iş zekası ve raporlama uygulamaları, sistem yönetim çözümleri, yazılım geliştirme, E-ticaret, CRM danışmanlık hizmetleri, iş sürekliliği platformları ve donanım tedariği konularında müşterilerine hızlı, güvenli, kaliteli hizmet ve teknik destek veren Ithinka, konularında uzman ve tecrübeli kadroları ile günümüz ihtiyaç ve sorunlarına geleceğin çözümlerini sunmaktadır.

• Veritabanının durumunu gözlemleyerek tuning yapma, yedekleme, kurtarma ve veri aktarma faaliyetlerini yürütecek,
• Performans arttırımı konusunda yazılımcıları yönlendirecek,
• Yazılım geliştirme ve tasarım süreçlerine katkıda bulunacak,
• Veri tabanı büyüme hızını gözlem altında tutan ve gerekli önlemleri alabilecek,
• Güvenlik altyapısı oluşturacak ve geliştirecek,
• Online sistemlerdeki beklenmedik sorunlara hızlı çözüm getirebilecek

yeni takım arkadaşları arıyoruz.

• Üniversitelerin Elektronik, Bilgisayar, Matematik Mühendisliği bölümlerinden mezun,
• Sistem üzerindeki Oracle 9i, 10g,11g'de DBA olarak tecrübeli,
• Oracle 10g veya 11g DBA sertifikasına sahip,
• Oracle RAC konusunda tecrübeli,
• Veri tabanı performans ve SQL iyileştirme bilgisine sahip,
• SQL, PL/ SQL dillerinde bilgi sahibi,
• Düzenli raporlama alışkanlığı olan ve dokümantasyona önem veren,
• Yeni teknolojileri yakından takip eden, öğrenmeye ve kendini geliştirmeye açık,
• Sorumluluk alabilen ve sonuç üretebilen,
• Pro-aktif, Problem çözme kabiliyetine sahip,
• İyi derecede İngilizce bilen,
• Erkek adaylar için askerliğini yapmış veya en az 2 yıl tecilli.

We are looking for a SFDC Sr Consultant with IT analyst and staff, business users, and vendors to develop, test and document technical solutions, reports, and workflows to address business needs. Ensure all required documentation is completed in order to fulfill the Software Development Lifecycle (SDLC) requirements. Work closely with the business, analysts and Release Management to ensure this is completed per required deadlines.

Analysis and Solution Definition:

• Quickly understands the business issues and data challenges of client's organization and industry

• Identifies client organization's strengths and weaknesses and suggests areas of improvement.

• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution

• Develops functional specifications and system design specifications for client engagements

Project Execution

• Assists in enforcement of project deadlines and schedules

• Takes input from supervisor and appropriately and accurately applies comments/feedback

• Communicates and applies project standards

• Manages resources in accordance with project schedule

• Consistently delivers high-quality services to our clients

• Understands the components of running a fiscally successful project

Technical Recommendation:

• Leads testing efforts

• Ensures issues are identified, tracked, reported on and resolved in a timely manner

Expectations

• Develops functional specifications and system design specifications

• Identifies client organization's strengths and weaknesses and suggests areas of improvement.

• Manages resources in accordance with project schedule

• Analyzes client organization's industry and competitive position

Key Responsibilities:

• Quickly understands the business issues and data challenges of client's organization and industry

• Documents and analyzes required information and data

• Prepares requirements, specifications, business processes and recommendations

Key Requirements:

• Salesforce.com platform 5+

• Customer service skills

• Presentation skills

• Negotiation skills

• Influencing skills

• Rigorous

• Selling skills

• Team work

• Empathy

If you can find any bug in solution code, product code, and configuration- this role is for you!

Expectations

• L3 Customer Support Chief Architect are senior software architects who are deeply technical, but they have the unique ability to couple that with exceptional verbal and written communication skills to help a team. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.

• L3 Customer Support Chief Architects will:

  • Deep dive on tickets

  • Categorize/classify problems

  • Find the problematic patterns

  • Deep dive into each product by performing following operations

    • Debugging the application & identifying the problems

    • Analysing source code/ application

  • Find solution to the larger patterns

    • High quality KBs (both customer facing & agent facing - step by step debugging by ticket type)

    • High quality trainings

    • Automated quality checklist for L1, L2 tickets

    • One click troubleshooting environment

    • Support advocate to engineering, PS - drive changes in the product

    • Automation ideas for shift left

  • Key Responsibilities:

  • Handles the hardest technical issues

  • Authors playbooks training to increase capability of L1 and L2 support teams

  • Analytically solving customer issues that L2 Customer Support Engineers could not solve

  • Defusing of any escalated customer situations

  • Effective communication of technical solutions to non-technical customers

  • Key Requirements:

• Bachelor’s Degree or equivalent

• 5+ years in technical customer support and software engineering