IT Sistemleri Uzmanı İş İlanları

To be the first point of contact for all CPP Turkey’s technology related HelpDesk/ServiceDesk issues and provide ownership for all IT related incidents and requests.

KEY RESPONSIBILITES:

• Ownership of all IT related incidents and requests, managing these through to a successful conclusion using HP Service Desk Application by logging.
• Administration of all operational technologies including local Telephony Platform
• General troubleshooting to identify cause of incidents.
• Provide support and guidance to users with reference to their IT equipment, and CPP services.
• Ensure all IT requests and incidents are prioritised and progressed in accordance with procedures.
• To manage, monitor and track progress of assigned calls, providing feedback to users.
• To ensure all incidents and requests are dealt with in accordance with SLA’s.
• To promote the ‘IT Service Desk’ services to all members of CPP TR.
• Any other tasks considered appropriate to the role and level of responsibility.
• Comply with the information security policy and procedures.
• Comply with all regulatory procedures applicable to the role.
• Report any information security incident, weakness or malfunction.

RISK MANAGEMENT:

• Comply with the information security policy and procedures.
• Comply with all regulatory procedures applicable to the role.
• Report any information security incident, weakness or malfunction.

Key Performance Indicators:

• All requests/incidents are prioritised and dealt with in accordance with prioritisation criteria and SLAs.
• Ensure internal KPIs and Service Level targets are met with reference to call handling, resolution of incidents by Service Desk and call logging.

• Demonstrate that SMC procedures and work instructions are being followed.
• Demonstrate that a high quality service is being offered to all internal CPP customers.
• Demonstrate compliance with the Information Security policy and procedures.
• Demonstrate compliance with all regulatory procedures applicable to the role.

Nature and Scope:

• Responsible for providing user support across the CPP TR Office.
• Maintain effective liaison with other Support Groups and areas of the business to ensure all incidents and requests are resolved within SLA, and to the satisfaction of internal users.
• Work as part of the UK Service Desk Team in a dotted line work scheme, and offer advice, and assistance to other team members when requested.
• Maintain positive relationships with all areas of the CPP business, and third parties.

Key Competencies:

Role Specific Sub-competencies:

• Excellent customer facing skills.
• Friendly, outgoing and helpful attitude.
• Drive and commitment.
• Prioritising, Planning and organising skills.
• Ability to work well under pressure.

Sub-competencies Underpinning Compliance:

• Understanding customer needs.
• Performance Management.
• Monitoring quality and standards.

Experience and Technical Skills/ Professional Qualifications required:

Essential criteria:

• Experience supporting a Windows NT4/2000/XP/W7/W10 environment.
• Knowledge and exposure to MS Office products, MS 365, Exchange and Outlook.
• Strong analytical and troubleshooting skills.
• Thorough understanding of PC/desktop architecture.
• Experience in a customer facing IT support/service delivery role.
• Basic understanding of TCP/IP protocol.

Desirable criteria:

• Active Directory experience.
• Experience working with HP Openview / Jira monitoring.
• ITIL awareness.
• Experience supporting Call Centre environments; Genesys PureConnect ININ 4.0

QUALIFICATIONS AND JOB DESCRIPTION

• Temel kriterler:
• Windows NT4 / 2000 / XP / W7 ortamını destekleyen deneyim.
• MS Office ürünleri, Exchange ve Outlook'a bilgi ve maruz kalma.
• Güçlü analitik ve sorun giderme becerileri.
• PC / masaüstü mimarisinin tam olarak anlaşılması.
• BT destek / hizmet sunum rolüne bakan bir müşteri deneyimi.
• TCP / IP protokolünün temel anlayışı.

İstenen kriterler:

• Active Directory deneyimi.
• HP Openview izleme ile çalışmayı deneyin.
• ITIL farkındalığı.
• Çağrı Merkezi ortamlarını destekliyor.

Rol Özel Alt Yetkiler:

• Mükemmel müşteri yüzleşme becerileri.
• Güleryüzlü, giden ve yardımsever tutum.
• Sürücü ve bağlılık.
• Önceliklendirme, Planlama ve organizasyon becerileri.
• Baskı altında iyi çalışma yeteneği.
• Müşteri ihtiyaçlarını anlamak.
• Performans Yönetimi.
• Kalite ve standartların izlenmesi.

Restoranlarımıza ve merkez ofise destek verecek " IT Uzmanı" arayışındayız.Bilgisayarlarda kullanılan uygulamalar ve tüm IT servisleri için kullanıcı seviyesinde destek sağlanması,İstanbul, Ankara ve Adana'da bulunan sistem ve network cihazlarımızın çalışma sürekliliğinin sağlanması,Gelen talepleri takip ederek, uzak bağlantı veya yerinde destek ile çözüm sağlanması,Mobil ve sabit cihazlara destek verilmesi, IT envanterlerinin takip edilmesi, donanımların kullanıcılara prosedürlere uygun olarak tesliminin yapılması veya geri alınmasının sağlanması.

İlgili alanda en az 2 yıl iş tecrübesine sahip,MS işletim sistemlerinde uzman,Tercihen YNOKC Cihaz tecrübesi olan,Raporlama kabiliyeti yüksek,Telefonda iletişim ve sorun çözme becerisi yüksek,Stres ve zaman yönetimi becerisine sahip, takım çalışmasına yatkın, çözüm odaklı ve hızlı karar verme becerisi olan, yoğun çalışma temposunun gerektirdiği esnek çalışma saatlerine uyum sağlayabilecek, askerliğini tamamlamış ekip arkadaşı aranmaktadır.

• Network donanımlarının ve kullanıcı sistemlerinin kurulumu ve yer değişikliklerini yapılması,
• Mevcut arızaları takip ederek tam zamanlı olarak müdahale edilmesi,

• Yüksekokul veya Üniversitelerin bilgisayar ve/veya teknik bölümlerinden herhangi birisinden mezun,
• Minimum 2 yıl tecrübeli,
• Bilgisayar yazılım, donanım ve network konularında teknik destek verebilecek düzeyde bilgiye sahip,
• Msql ile çalışmış İyi derecede T-Sql bilen (prosedür,view,fonksiyon yazabilen),
• ERP Yazılımları (Logo Netsis Mikro Eta vb) ve uyarlamaları hakkında deneyim sahibi,
• Temel web teknolojileri konusunda (HTML,CSS,XML) ve C# Asp.net Mvc ve Javascript bilgisine sahip,
• Diksiyonu Düzgün Ve Kurumsal Davranış/İletişim/ Konuşma Kurallarına Sahip,

Our client is a global transportation utility services management company and operating in İstanbul. Now we are looking for an IT Engineer for its IT and Infrastructure Department.

JOB DESCRIPTION

• Management and monitoring network of toll collection system, traffic system, video management system and CCTV cameras.

• Managing, monitoring and maintaining of data center, active and passive network hardware, structural cabling, PBX and CCTV system

• Leading the subcontractors and supervising their activities who are delivering maintenance and repair systems to IT infrastructure

• Updating the Routine Maintenance Management System for every kind of install move add change operations about network and infrastructure including corrective, preventive and maintenance operations.

• Keeping up to date of network diagrams, and other documents for proper change management in line with ITIL principles.

• Increasing reliability of systems and infrastructure working with subcontractors and consultant engineers by solving problems and improving standards.

• Ensuring the compliance of certificated systems by operating in line with regulations and standard operating procedures

• Substitutes to System Administrator when necessary.

• Presents compliant behaviors to HSE rules, HR rules and ethics code of the company.

THE PROFILE

• Graduated from Engineering departments of prominent universities, preferably from Computer or Electronics

• Minimum 4 years of experience.

• Expert level knowledge about MS Windows Server, VMWare virtual server, Active Directory, DNS, Backup Recovery, DRP at system management side and for network side TCP/IP, LAN, WAN, WLAN network topologies, VoIP transmission protocols , CCTV

• Experience about monitoring network, configuring and managing routers, switches and CCTV equipment such as routing, switching, load balancing, NAC, Access Point, Voice/Video and Data Center

• Competency in structural cabling both copper lines and fiber optics

• Have experience about installing, configuring and maintaining network hardware like Cisco, HP, F5, Juniper and Aruba

• Competent about ISO 27001 Information Security standard

• Preferably, have fundamental database knowledge with Oracle and MS SQL products and Microsoft server operating systems including Windows Server 2016

• Having virtualization experience is also a benefit with VMware or Hyper V

• Having MCSE, CCNA /CCNP certificates is a strong asset

• Advanced level of English is required

Please apply the position by attaching your CV in English. We thank to effort of all applicants. However, we will contact only with the ones who has right competencies and experience.

ETHIC HR has "Private Recruitment Company" license from ISKUR. (The license number is 76, October 13, 2005)