Misafir İlişkileri Temsilcisi İş İlanları

A Guest Relation Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Relation Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Relation Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

Guest Relation Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in cash handling
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

A Mandarin Chinese Speaking Front Office Clerk assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

What will I be doing?

As Mandarin Chinese Speaking Front Office Clerk, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front Office Manager with daily Front Office operations
• Provide prompt service and actively seek opportunities to drive Guest satisfaction
• Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
• Manage, resolve or escalate any and all Guest complaints quickly
• Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
• Attend all Front Office meetings
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Mandarin Chinese Speaking Front Office Clerks serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous customer service experience within the hotel/leisure/retail sector
• Excellent interpersonal and communication skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

A Bell Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Be visible all the time at the lobby
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Assist in the maintenance, appearance and functionality of equipment
• Assist the guests from the main entrance to the reception and from the reception to the elevators

A Bell Attendant is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Be visible all the time at the lobby
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Assist in the maintenance, appearance and functionality of equipment
• Assist the guests from the main entrance to the reception and from the reception to the elevators

To provide courteous, efficient call handling and service delivery in a prompt and clear manner to meet and exceed guest expectations.
To handle all emergency calls and ensure clear and accurate inter – departmental communication in order to provide a safe environment for our guests and employees.
To be fully aware of the resort information in terms of services offered, opening times, location of venues etc. in order to provide guests with accurate information.
To handle all guest requests and to carry out all duties required to provide excellent service for our guests.
To ensure appropriate communication with other departments to provide required services by guests.
To prepare in room guest letters and communication documents.
To handle emergency calls and inform Security Department in a timely manner.

Effective listening and paraphrasing skills as part of an overall high standard of verbal communication skills
High level of spoken English as well as local language

Almanya ve İtalya Konsoloslukları adına resmi Vize Başvuru Merkezi hizmeti veren firmamızın Harbiye'deki genel merkezinde görevlendirilmek üzere;

* Vize başvurusu ile ilgili gelen soruları yanıtlayacak,
* Vize başvurusu için randevu tarihi verecek,

* İyi seviyede İngilizce dili bilgisine sahip,
* Diksiyonu düzgün, kendini iyi ifade edebilen,
* Dinlemeye açık, empati becerisi gelişkin,
* Uzun süreli çalışmayı hedefleyen
* Müşteri odaklı çalışacak
* Haftaiçi vardiyasız olarak görev yapacak

Ekip arkadaşı arıyoruz.

Almanya ve İtalya için resmi Vize Başvuru Merkezi olarak faaliyet gösteren firmamızın Bursa Osmangazi'de bulunan ofisinde görevlendirilmek üzere;

- Şubeye gelen vize başvuru sahiplerini karşılayacak,
- Başvuru sahiplerinin sorularını yanıtlayacak,
- Başvuru dosyalarının kontrolünü sağlayıp , veri girişlerini yapacak
- Başvuru sahiplerinin parmak izi kayıtlarını alacak
- Şubeler arası kargolama işlemlerini yerine getirecek,

- En az lise mezunu,
- Dikkatli, titiz, özenli, kurallara sadık,
- Diksiyonu düzgün, kendini iyi ifade edebilen,
- Sabırlı, güleryüzlü, insanlara yardımcı olmayı seven,
- Erkek adaylarımız için askerliğini tamamlamış,
- Tercihen Almanca ve İngilizce dillerinden en az birini bilen,

Türkiye başta olmak üzere İngiltere, Romanya, Kuveyt ve Suudi Arabistan’da yer alan 160’dan fazla mağazasıyla Türkiye’nin en sevilen kahve ve çikolata zinciri Kahve Dünyası’nın Beşiktaş bölgesinde yer alan mağazalarının dinamik ekibinde görev alacak, perakende gıda sektöründe kariyer hedefleyen"Müşteri İlişkileri ve Operasyon Sorumluları" arıyoruz.

Üniveristelerin ilgili bölümlerinden ( Turizm ve Otelcilik, Halkla İlişkiler vb. ) mezun
Esnek çalışma saatlerine uyumlu
Vardiyalı çalışabilecek
Takım çalışmasına yatkın
İnsan ilişkileri ve iletişim becerisi güçlü
Prezantabl, diksiyonu düzgün, güleryüzlü
Müşteri ilişkileri ve ekip yönetimi konusunda deneyimli
Tercihen bayan