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Müşteri İlişkileri Müdürü İş İlanları

Hepsini Temizle
Müşteri İlişkileri Müdürü
  • İş Açıklaması

    WHAT YOU'LL BE DOING
    INTERESTED? APPLY NOW!

    The VP of Customer Support will drive a culture of continuous process improvement and weekly metrics progress - simultaneously increasing quality and efficiency.

    You will be tasked to staff your support management and support agents with elite global resources that are smart, technical and have a passion for solving customer issues. Up to fifty percent of your team's time will be dedicated to our ‘pair support’ model where becoming an expert problem solver on new products is everyone’s job.

    What you will do as a VP of Customer Support:

    • Lead our global support organization, and be responsible for recruiting and developing a world-class team of professionals and defining a service-oriented culture, and establishing processes, systems, and training infrastructure to enable them to deliver fast and high-quality solutions to customer questions and problems
    • You will become an expert on our Worksmart productivity measurement tool. Our innovative software that combines time tracking with productivity enhancement. Be prepared for the future of work with this data-driven solution to help managers measure productivity within their remote teams.
    • The VP of Customer Support will work directly with the SVP and other functional leaders to establish a stretch target and create operational improvement strategies to enable execution
    • Assume operational leadership for our global support across all portfolio companies - while building a model that can accept another 25-50 companies a year
    • Building a deeply rooted culture of customer accountability and metric-based operational excellence within these teams - including world-class hiring and coaching
    • Standardize a new product onboarding program for support, our very own Pair Support Program that moves newly acquired products into support in less than 90 days in such a way that performance targets are met from day-1 of go-live
    • Identify and drive cross-functional process improvement and automation initiatives that will simplify the current state, multiple organizational efficiency, and ultimately create ongoing economies of scale
    • KEY RESPONSIBILITIES

      Lead our global support organization, and be responsible for recruiting and developing a world-class team of professionals

      Define a service-oriented culture, and establishing processes, systems, and training infrastructure to deliver fast and high-quality solutions to customer questions and problems

      Create a culture of continuous improvement across the organization by establishing a clear set of operational metrics and targets for each critical business process within the company

      The VP of Customer Support will work directly with the SVP and other functional leaders to establish stretch target and create operational improvement strategies to enable execution

      Lead our global, virtual model, to enable effective management of a large, globally distributed, multi-cultural team

      Assume operational leadership for our global support across all portfolio companies - while building a model that can accept another 25-50 companies a year
    • CANDIDATE REQUIREMENTS

      +10 years experience managing 50+ person and 5+ people managers in a B2B or B2C multi-tiered global customer service environment - including helpdesk and highly technical support teams (phone, chat and email based) - with a track record of customer reported excellence across multiple products and technologies

      Deep passion for customer success, coupled with a driving motivation to solve their problems and continually improve their experience

      A deeply operational mindset - you dive into details, make decisions based on data, relentlessly measure and test, and hold people accountable for fact-based results

      A strategic organizational outlook - you quickly understand and align clearly with the company’s vision for the support organization. You are able to quickly provide strategic input to the executive layer for any part of the organization you are responsible

      Exceptional communication and relationship building skills, high emotional intelligence, and proven ability to thrive in a high growth, global, virtual environment are essential
    Aranan Nitelikler

    Sektör: Bilgisayar / BT / Internet

    Pozisyon: Müşteri Destek Danışmanı, Müşteri Destek Koordinatörü, Müşteri Destek Mühendisi, Müşteri Destek Sorumlusu

  • İş Açıklaması

    Türkiye başta olmak üzere İngiltere, Romanya, Kuveyt ve Suudi Arabistan’da yer alan 160’dan fazla mağazasıyla Türkiye’nin en sevilen kahve ve çikolata zinciri Kahve Dünyası’nın Beşiktaş bölgesinde yer alan mağazalarının dinamik ekibinde görev alacak, perakende gıda sektöründe kariyer hedefleyen"Müşteri İlişkileri ve Operasyon Sorumluları" arıyoruz.

    Aranan Nitelikler

    Üniveristelerin ilgili bölümlerinden ( Turizm ve Otelcilik, Halkla İlişkiler vb. ) mezun
    Esnek çalışma saatlerine uyumlu
    Vardiyalı çalışabilecek
    Takım çalışmasına yatkın
    İnsan ilişkileri ve iletişim becerisi güçlü
    Prezantabl, diksiyonu düzgün, güleryüzlü
    Müşteri ilişkileri ve ekip yönetimi konusunda deneyimli
    Tercihen bayan

    Sektör: Hizmet / İşletme Servisi

    Pozisyon: Misafir İlişkileri Asistanı, Misafir İlişkileri Müdürü, Misafir İlişkileri Sorumlusu, Müşter İlişkileri Müdür Yardımcısı, Misafir İlişkileri Görevlisi

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