Tıbbi Sekreterlik İş İlanları

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from

check-in through check-out and complete audits, as required.

What will I be doing?

As Front Desk Agent , you will serve on the Front Office Team, to provide services for Guests to contribute to an overall

exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent truly

influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the

highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner

- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other

departments

- Demonstrate a high level of customer service at all times

- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product

knowledge necessary to perform daily duties

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the

hotel credit policy

- Comply with hotel security, fire regulations and all health and safety legislation

- Act in accordance with policies and procedures when working with front of house equipment and property management

systems

- Follow company brand standards

- Assist other departments, as necessary

Qualifications - External

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team

Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Excellent grooming standards

- Calm, efficient, and organized with great attention to detail

- Ability to multi-task while maintaining a positive attitude when working with a Guest

- Professional manner with an emphasis on hospitality and guest service

- Ability to work on your own and as part of a team

- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

- Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and

resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure

travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of

providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth

of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our

amazing Team Members are at the heart of it all!

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from

check-in through check-out and complete audits, as required.

What will I be doing?

As Front Desk Agent , you will serve on the Front Office Team, to provide services for Guests to contribute to an overall

exceptional experience from check-in through check-out and complete audits, as required. Front Desk Agent truly

influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the

highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner

- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other

departments

- Demonstrate a high level of customer service at all times

- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product

knowledge necessary to perform daily duties

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the

hotel credit policy

- Comply with hotel security, fire regulations and all health and safety legislation

- Act in accordance with policies and procedures when working with front of house equipment and property management

systems

- Follow company brand standards

- Assist other departments, as necessary

Qualifications - External

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team

Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Excellent grooming standards

- Calm, efficient, and organized with great attention to detail

- Ability to multi-task while maintaining a positive attitude when working with a Guest

- Professional manner with an emphasis on hospitality and guest service

- Ability to work on your own and as part of a team

- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors

- Conflict resolution experience

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and

resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure

travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of

providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth

of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our

amazing Team Members are at the heart of it all!

.NVQ Level 1
.Positive attitude
.Good communication skills
.Ability to work under pressure
.Proven ability to work with a team and to follow instruction
.A passion to learn and a drive to succeed in a culinary/hospitality career
.Proof of completion in a basic food hygiene course
.A passion for food and the culinary arts
.Completion of an accredited commercial cookery course or trade apprenticeship
.Experience multi-tasking and working in an environment with rigorous standards

.NVQ Level 1
.Positive attitude
.Good communication skills
.Ability to work under pressure
.Proven ability to work with a team and to follow instruction
.A passion to learn and a drive to succeed in a culinary/hospitality career
.Proof of completion in a basic food hygiene course
.A passion for food and the culinary arts
.Completion of an accredited commercial cookery course or trade apprenticeship
.Experience multi-tasking and working in an environment with rigorous standards

Description - External

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in

through check-out and complete audits, as required.

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from

check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our

Guests and, therefore, must perform the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner

- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required

- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from

guests and, or, other departments

- Demonstrate a high level of customer service at all times

- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product

knowledge necessary to perform daily duties

- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the

hotel credit policy

- Comply with hotel security, fire regulations and all health and safety legislation

- Act in accordance with policies and procedures when working with front of house equipment and property management

systems

- Follow company brand standards

- Assist other departments, as necessary

What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To

successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry

- Completed high school certificate or equivalent

- Positive attitude and good communication skills

- Commitment to delivering a high level of customer service

- Excellent grooming standards

- Ability to work on your own and as part of a team

- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and

resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure

travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of

providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth

of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our

amazing Team Members are at the heart of it all!

A Steward carries out general cleaning duties and the operation of pot-washing and dishware machineries to deliver an excellent Guest and Member experience while ensuring all back of house areas are kept clean and safety guidelines are observed.



What will I be doing?

As a Steward, you are responsible for carrying out general cleaning duties and operating pot-washing machinery to deliver an excellent Guest and Member experience. A Steward will also be required to ensure all back of house areas are kept clean, and observe Occupational Safety and Health and Hygiene Regulations and health and safety guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Operate pot-washing machinery and maintain a hygienic working environment in accordance with hygiene regulations and company standards
• Carry out general cleaning as directed to include sweeping, mopping up, washing up, and emptying of rubbish bins and boxes ensuring placement in the correct containers
• Ensuring that all kitchen and back of house areas are kept clean and all equipment within the kitchen area is cleaned in accordance with the cleaning schedule
• Ensure the correct PPE is in place and guidelines are adhered to
• Observe Health, Hygiene and Safety guidelines when handling hazardous substances and comply with all aspects of Health and Safety requirements
• Report any maintenance and, or, hazard issues to the supervisor on duty
• Carry out any other reasonable task set by the Hotel's Management

What are we looking for?

A Steward serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous kitchen porter experience in similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Uyumlu, iletişime, öğrenmeye ve kendini sürekli geliştirmeye açık, mekanik teknisyeni çalışma arkadaşları arıyoruz.

• Endüstri Meslek Lisesi, Meslek Yüksek Okulu veya Üniversitelerin ilgili bölümlerinden,
• Teknik servis departmanında deneyimi olan,
• Tercihen hizmet sektöründe görev yapmış,
• Teknik ekipmanlar, sıhhı tesisat, mekanik işler, metal işleri, iklimlendirme, klima, havalandırma ve soğuk depolar hakkında bilgi sahibi olan,
• Misafir memnuniyeti odaklı çalışan,
• İnsan ilişkileri güçlü,
• Yoğun iş temposuna ayak uydurabilecek ve vardiyalı çalışabilecek,
• Ekip çalışmasına uyumlu,
• İletişim becerisi yüksek,diksiyonu düzgün,
• Problem çözme becerisi yüksek,
• Güler yüzlü hizmet sunmayı ilke edinmiş,
• Dış görünüşüne ve kişisel hijyenine özen gösteren,
• Askerlik görevini tamamlamış adaylar değerlendirilecektir.

You have a strong & dynamic personality…

You are looking for a 5*, challenging, dynamic working environment…

• University degree preferable in Tourism & Hospitality Management

• Good knowledge of written and spoken English

• Computer skills to include: Excel, Word preferably OnQ

• Able to handle guest complaints, with solving problems and manage stress

• A highly motivated and energetic personality

Hilton Izmir otelinde mutfak bölümünde çalışacak takım arkadaşları aramaktayız.

• Lise veya üniversitelerin ilgili bölümlerinden mezun,
• Tercihen zincir otellerde mutfak departmanında benzer pozisyonda görev yapmış,
• Gece 23.00, sabah 07.30 saatleri arasında çalışabilecek,
• Misafir memnuniyeti odaklı çalışabilen,
• İnsan ilişkileri güçlü,
• Tercihen ustalık, kalfalık belgesine sahip,
• Yoğun iş temposuna ayak uydurabilecek,
• Ekip çalışmasına uyumlu,
• Güleryüzlü,
• Problem çözme becerisi yüksek,
• Dış görünüşüne ve kişisel hijyenine özen gösteren,

Erkek adaylar için askerliğini tamamlamış adaylar değerlendirilecektir.​

What will I be doing?

As Cluster Sales Executive, you analyses local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Analysis local market trends and competitor activity to identify new business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels, including social media channels
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attend Sales events, as required
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Answer customer queries in a prompt and professional manner

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are we looking for?

A Cluster Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives

A Cluster Sales Coordinator will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business.

What will I be doing?

As Cluster Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Understand fully the hotel amenities, packages and promotions
• Generate and develop sales leads and contact potential clients to build business relationships
• Produce quotations and written confirmation to all clients
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Arrange and carry out Hotel show rounds

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are we looking for?

A Cluster Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Excellent communication skills
• High level of IT skills, including Excel, PowerPoint, and Word
• Proactive approach to meeting deadlines and targets
• Excellent organisational and administration skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a sales role
• Relevant degree, in a sales or business discipline, from an academic institution

GENEL NİTELİKLER

ELEKTRİK TEKNİSYENİ

• Meslek Liselerinin Elektrik bölümünden mezun veya yetkili elektrikçi belgesine sahip,

• Alanında en az 3 yıl iş tecrübesi olan,

• Elektrik bakım ve tesisat, merkezi sistem soğutma konularında tecrübesi olan,

• Esnek çalışma saatlerinde görev alabilecek,

• Resmi tatillerde, bayram günlerinde ve 3 vardiyalı sistemde çalışabilecek,

• Güleryüzlü, araştırmacı ve dinamik,

• Takım Çalışmasına yatkın,

• Askerlik ile ilişiği olmayan.

  Yukarıdaki niteliklerde takım arkadaşını, bizimle beraber Dünya'nın en büyük oteller zincirinin üst düzey kalitesini gerçekleştirmeye davet ediyoruz.
  

  İŞ TANIMI

  İşe alınacak aday, otelimizin Teknik Servis Departmanı' nda "Elektrik Teknisyeni" olarak görevendirilecektir

Bir Demi Chef, yiyecek maliyeti kontrollerine yardımcı olurken kusursuz bir konuk ve üye deneyimi sunmak için yüksek kalitede yemekler hazırlamak ve sunmaktan sorumludur.

Bir Demi Chef olarak, kusursuz bir konuk ve üye deneyimi sunmak için yüksek kalitede yemekler hazırlamak ve sunmaktan sorumlusunuz. Bir Demi Chef in aynı zamanda yiyecek maliyeti kontrollerine de yardımcı olması istenecektir. Özellikle aşağıdaki görevleri en yüksek standartlarda yerine getirmekten sorumlu olacaksınız:

• Şirket kılavuz ilkeleri doğrultusunda yüksek kalitede yemekler hazırlamak ve sunmak
• Tüm çalışma alanlarını temiz ve düzenli tutmak ve çapraz kirlenme olmamasını sağlamak
• Tüm ilgili menüler için tüm mizanplası hazırlamak
• Konuk isteklerinin hızlı ve etkin bir biçimde olumlu sonuçlandırılmasına yardımcı olmak
• Yiyeceklerin kaliteli olmasını ve doğru biçimde saklanmasını sağlamak
• Maliyetleri kontrol etmeye, brüt kâr marjlarını iyileştirmeye ve diğer departmanla ilgili ve finansal hedeflere katkıda bulunmak
• Gerektiğinde diğer departmanlara yardımcı olmak ve iyi iş ilişkileri kurup sürdürmek
• Bakım, hijyen ve tehlike hususlarını bildirmek
• Otel güvenliği, yangın yönetmelikleri ve tüm sağlık, güvenlik ve gıda güvenliği mevzuatına uymak
• Departman hedeflerinin farkında olmak ve ekibin üyesi olarak bunların gerçekleştirilmesi için çaba göstermek
• Çevreye duyarlı olmak

Bir Demi Chef , her zaman konuklarımız namına ve diğer ekip üyeleriyle birlikte çalışır. Bu rolü başarıyla yürütebilmek için aşağıdaki tutum, davranışlar, beceriler ve değerlere sahip olmalısınız:

• NVQ Seviye 2
• Temel Gıda Hijyeni Sertifikasına Sahip
• Pozitif tutum
• İyi iletişim becerileri
• Baskı altında çalışabilme kabiliyeti
• Kendi başına ya da ekip içinde çalışabilme kabiliyeti

Aşağıdaki yeterlilikleri ve ayırt edici özellikleri gösterebilmeniz bu pozisyon için avantaj sağlayacaktır:

• NVQ Seviye 3
• Geçmişte benzer bir görevde mutfak deneyimi

Hilton çalışanı olmanın ayrıcalıkları nelerdir?

Hilton dünyanın önde gelen konaklama şirketlerinden biridir. Lüks ve üst sınıf otel ve resortlardan apart-suite ve orta sınıf otellere kadar birçok farklı seçeneğiyle konuklarına hizmet vermektedir. Hilton yüzyıla yakın bir süredir iş seyahati ve tatil amaçlı gelen konuklarına en iyi konaklama hizmetlerini, rahatlığı ve değeri sunmaktadır. Hilton sahip olduğu global markalarla konuklarına en iyi hizmeti verme geleneğini sürdürmektedir. “Her otelimizde, her konuğumuza, her zaman yaşattığımız eşsiz deneyimler sayesinde dünyayı konukseverliğin ışığı ve sıcaklığı ile doldurma” vizyonumuz bizi dünya üzerinde bulunan tüm otellerimizde ağırladığımız konuklarımıza eşsiz bir deneyim sunma yolunda bir araya getirmektedir. Ve en önemlisi takım üyelerimiz bu eşsiz deneyimin en önemli parçasıdır !

Mersin Hilton with 186 Rooms, 23 Suites, Executive Rooms & Lounge, Grand Ballroom, Multi Function Room and 4 Hilton Meetings rooms with a total capacity up to 500 people, Restaurant serving breakfast, lunch & dinner, buffet style or a la carte, a selection of International dishes is looking for Front Desk Clerk with the following:

Qualifications:
-Excellent Command of both written and spoken English
-Must be able to Cover Night Audit Operations
-University graduate or closed to graduate
-Front Desk Experience is preferred
-Able to work flexible hours, holidays & weekends
-Excellent personal presentation and communication skills
-A passion for delivering exceptional levels of guest service
-Dynamic and outgoing personality and passion for dealing with variety of people
-Good leadership and communication skills
-Must have driving licence and actual driving experience
-Able to live in Mersin

Yaz sezonu boyunca;

Çalışma saatleri içinde görev alanında yüzen otel misafirlerini daima gözetim altında bulundurur.

Acil bir durumda ilk müdahaleyi yapar, doktor ofisini arar ve durumu amirlerine bildirir.

Sağlık ve güvenlik prosedürlerini bilir, bunun yanı sıra uygulanmasından sorumludur.

CANKURTARAN (LIFEGUARD)

En az bronz bröve sahibi,

Kişisel hijyenine önem veren,

Tercihen daha önce otel tecrübesine sahip,

Orta seviyede İngilizce konuşabilen,

Takım çalışmasına yatkın,

Vardiyalı sistemde çalışabilen,

• Yeterli bir iç kontrol sistemi bulunmasini saglar
• Ana ofis ve kanunlarin gerektirdigi finansal rapor ve istatistiklerin zamaninda hazırlanmasini saglar
• Gerekli izinler ve lisanslar da icinde olmak uzere operasyonun yer aldigi ulkenin tum mali ve kanuni duzenlemelerine uyumun sağlanması
• Gelir ve diger vergiler de icinde olmak uzere tüm vergi meselelerinin, uygun olan ulkelerde otel sahipleriyle birlikte ele alinmasini saglanması, bu tum bordro vergilerinden yapilan kesinti ve havalelerin uygunlugunu da icermesinin kontrolü
• Nakit akışını etkin bir şekilde yönetilmesinin sağlanması.
• Gerekli satin alma prosedurlerinin uygulanmasini ve depo hacminin minimum tutulmasını saglanması
• Otelin finansal durumunu etkileyebilecek tum kiralama ve kontratlarin saklanması ve güncellenmesini sağlanması
• Proje sermayesi gider politikasi ile uyumu saglar. Otele bir gider yapilmadan once gerekli on izinlerin alınmasının sağlanması
• Oteli ilgilendiren tum finansal konular hakkinda alti ayda bir yayimlanan aylik Kontrolor mektuplari araciligiyla raporlama yapar
• Executive Team ve Yonetim Takiminin finansal farkindalik ile tanistirilmasi

· Üniversite mezunu,

· Benzer bir pozisyonda yöneticilik yapmış,

· İyi derecede İngilizce bilen,

· Ulusal ve uluslararası mevzuata hakim,

· Uluslararası Raporlama Standartları konusunda bilgili,

· Temsil ve ifade yeteneği güçlü,

· Ekip yönetme konusunda başarılı,

· Erkek adaylar için askerlik görevini tamamlamış

• Günlük C/ Inn ve C/ Out işlemlerinin yapılması,
• Misafirin istek ve şikayetleri ile ilgilenme ve aksiyonların alınması,
• Konaklama bilgilerinin eksiksiz bir şekilde doldurulup sisteme girişinin yapılması,
• Misafir memnuniyetine önem verilmesi,
• Ön Büro dosyalama işlemlerin gerekli standartlarda yapılmasının sağlanması,

• Üniversitelerin ilgili bölümlerinden mezun
• Çok iyi derecede İngilizce bilen
• Misafir memnuniyeti odaklı çalışan,
• Sözlü ve yazılı iletişimi güçlü, diksiyonu düzgün, güler yüzlü,
• Yoğun çalışma temposuna ayak uydurabilecek,
• Vardiyalı çalışmasında engel olmayan,

A Cluster Marketing and Communications Manager will develop and implement the marketing plan and activities for the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs.

What will I be doing?

As Marketing and Communications Manager, you will develop and implement the marketing and PR plan and activities for the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, a Marketing Manager will perform the following tasks to the highest standards:

Business Function

• Develop, proactively manage and implement the annual cluster PR plan to include media relations, social media, internal communications, eCommerce, brand recognition and loyalty marketing within budget guidelines
• Act as key media liaison in local market, pitching relevant and interesting stories that support the hotel and brand reputation – including MICE, F&B, spa, architecture and design etc
• Manage all internal communications initiatives and strategies to include developing stories, filming, responding to requests quickly, sharing information with key stakeholders and ensuring all written work is accurate, professional and brand compliant
• Identify PR opportunities using competitive environment analysis, topical news and consumer trends
• Seek to develop positive links with bloggers
• Support individual brand initiatives and ensure global and regional campaigns are supported effectively through all available channels
• Update and create bank of media information to include hotel fact sheets, press releases, biographies of key personnel, question and answer documents etc.
• Develop and manage relations with key media contacts – maintain and update media database
• Develop and write news releases that are scheduled throughout the year
• Organise one-on-one interviews for GM and key HODs, and support with pre-prepared Q&A documents
• Evaluate media familiarisation trip requests and, where appropriate, organise and develop a newsworthy programme of activity designed to be informative and entertaining
• Co-ordinate local media events where relevant
• Respond to customer postings as appropriate tackling any customer complaints/issues and seeking to ‘engage’ with customers at all opportunities using relevant tools/techniques
• Seek to grow social media followers and to enhance interaction with customers on these sites
• With guidance from corporate communications, develop strong media links within the local markets to promote a positive image of the hotels
• Drive growth of customer database opt-ins via social media
• Responsible for measuring key performance indicators relating to all PR activities, promotions and campaigns, and producing performance reports for all key stakeholders including daily media monitoring and coverage reports
• Manage the roll out of PR initiatives to support the hotels in meeting their revenue targets, also by leveraging key function activity with regional marketing, regional communications, eCommerce, marketing operations, strategic partnerships and HHonors and third party distribution
• Recognise and execute PR opportunities for the loyalty program HHonors as well as other incentive programmes on hotel level

Managing Execution

Developing Talent

Building Relationships

• • Assist in any issues/crisis management as appropriate, acting as key hotel support for media relations
  • Communicate clearly with hotel senior executives, corporate communications and with customers via all hotel communication channels and social media sites
  • Achieve agreed performance goals and PR objectives of role set out by the Line Manager
  • Oversee all PR projects in line with resources and budget objectives
  • Manage internal communications at cluster level and take responsibility for updating regional office of any local stories, awards and sponsorship events to promote local, regional and global cascade
  • Be the public relations representative in commercial focus meetings, and proactively identify revenue-driving opportunities with other key stakeholders
  • Conduct continuous analysis of competitive environment and consumer trends, and use findings to continuously evaluate and drive commercial success and social media activity
  • Conduct regular hotel PR audits to meet regional and global audit requirements
  • Ensure full brand compliance across all PR initiatives at cluster level
  • Regularly check hotel web site content (both brand.com and other) to ensure information is accurate, up to date and well presented
  • Participate in all internal and external PR meetings and attend relevant industry events, training workshops and trade-shows
  • Respond quickly and efficiently to all internal and external requests
  • Understand and champion Hilton core values
  • Undertake any reasonable task or function requested by the Line Manager to a high standard and a professional manner
  • Encourage and motivate individuals to achieve key company and personal objectives and targets
  • Provide constructive suggestions and feedback to the team on product, processes and delivery improvements
  • Conduct regular performance reviews, ensuring adequate feedback is given and used proactively for further development
  • Highlight and encourage team members to participate in job specific training opportunities and attend internal and external networking industry events
  • Work as part of the commercial hotel teams, engaging positively and constructively with colleagues and sharing accountability for maintaining the integrity and positioning of the hotels and brand
  • Ensure regular liaison with hotel operations team seeking out newsworthy stories and offering communications advice as and when required
  • Establish excellent open communication with all operational teams, i.e. GM, DBD, F&B and other department heads throughout the region
  • Develop and maintain good working relationships with various levels of Hilton’s personnel including corporate and regional marketing and communications teams, corporate brand, eCommerce, loyalty and partnerships teams
  • Establish and develop effective working relationships with local and municipal government officials and media representatives
  • Excel at being an effective team player to all corporate, regional and hotel level personnel by demonstrating a ‘can do’ and customer focused attitude, providing peer support, cross-functional and across regions

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are we looking for?

A Marketing and Communications Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous Marketing experience in a similar environment
• Experience of developing, creating and managing promotional campaigns and PR activities with associated costs and working to budget restraints
• Complete understanding of key functions relating to cluster PR strategies and initiatives whilst managing multiple work streams
• College Degree in Marketing, Communications, Public Relations or Hotel Management
• Experience of managing and motivating a team along with evidence of driving successful team results
• Proven knowledge of creating, leading and managing fundamental and complex projects to tight deadlines
• Experience in developing and implementing effective and realistic PR plans and strategies, including budget evaluation, extensive communication written work, management and reporting
• Demonstrates ability to interact effectively with various levels of management
• Outstanding communication skills in all areas of writing, listening and speaking English. High proficiency of native language dependant on location of role<.li>
• Communicates key information effectively to all levels of management using a variety of communication tools
• Proficiency in Microsoft Office applications, budget management, project and time management
• Able to think analytically, critically and strategically when faced with unique opportunities and/or challenges, prioritising and identifying productive solutions
• Demonstrates a sound understanding of commercial awareness and has the ability to influence others in key situations whilst maintaining positive relationships
• Exhibits previous experience of written work in a communications role
• Demonstrates excellent interpersonal skills to include strong leadership and cultural sensitivity
• Executes calculated risks with pre-determined successful outcome
• Able to relate to the PR and communications world and adapt to changing priorities quickly and with ease
• An accomplished leader offering excellent judgement, time management and decision making skills
• Outstanding listening and writing skills, has the skills to enthuse and excite others and the talent to convey information with key internal and external stakeholders effectively
• Strong persuasive and influencing skills coupled with compassion and understanding in reaching best possible conclusion for the benefit of the company
• Professional approach, clean and well groomed at all times
• Friendly demeanour, positive, enthusiastic and delivers strong customer focused work ethic
• Excellent problem solving and decision making skills who can work autonomously whilst keeping all parties informed
• Honesty, integrity and a passion for hard work
• Creatively minded and has a desire to work in marketing and PR for the hospitality industry
• Demonstrated self-starter with excellent attention to detail
• High energy and the ability to motivate and manage a team - leading by example
• Resourcefulness, customer focused and results oriented
• Enjoys working collaboratively, key team player with a “can do” attitude and thrives on a challenge
• Good understanding of Hilton, its core values and management structure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience of working in a PR role in the hotel industry
• Qualifications in project and time management
• Able to speak further key business languages
• Knowledge of computer design/graphic software
• Master’s degree in Business, Communications or Marketing
• Qualifications or courses relating to creative, descriptive or effective writing
• Experience of working with key marketing partnerships, media and design agencies

An Assistant Executive Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests.

What will I be doing?

As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist with overseeing Housekeeping/Laundry operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
• Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
• Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training to support the Executive Housekeeper
• Ensure communication meetings are conducted
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the team
• Deputise in absence of the Executive Housekeeper
• Provide excellent guest service
• Assist other departments wherever necessary

An Assistant Executive Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members with in the group so to provide an exceptional experience for our Guests.

What will I be doing?

As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper/Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist with overseeing Housekeeping/Laundry operations
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures
• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
• Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security
• Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training to support the Executive Housekeeper
• Ensure communication meetings are conducted
• Manage staff performance issues in compliance with company policies and procedures
• Support managing, training and developing the team
• Deputise in absence of the Executive Housekeeper
• Provide excellent guest service
• Assist other departments wherever necessary

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Occupy the hotel lobby and other public areas, particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage, record, and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to long-stay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products, services, policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle, record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

What are we looking for?
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• Good knowledge of Health and Safety and security procedures
• Calm, efficient and the ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector
• Experience in managing budgets, revenue proposals and forecasting results in a similar sized property

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous role as a senior supervisor or Duty Manager in a similar quality hotel
• A degree or diploma in Hotel Management or equivalent
• An in-depth knowledge of the hotel, leisure or service sector

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel.

• University degree,
• Minimum 2 years of experience in an international hotel in sales depertmant,
• Local market knowledge,
• Good command in English in asset,
• Good command in MS Office Programmes,
• Dynamic, hardworking,
• Good team player, analytical minded and communication skills,
• Can adapt to flexible working hours,
• Have a driving licence/active.
• Male candidates should have completed military service.

A Waiter is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?

A Waiter serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

A Waiter is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?

A Waiter serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• Turizm Otelcilik M.Y.O.,Turizm Otelcilik Meslek Lisesi mezunu

• Tercihen ustalık belgesi veya Mesleki yeterlilik belgesine sahip

• 4*-5* otellerde en az 2 yıl tecrübeli,

• Takım çalışmasına yatkın,

• Misafir memnuniyeti odaklı,

• Güler yüzlü hizmet sunmayı ilke edinmiş,

• İnsan ilişkileri ve iletişim gücü yüksek,

• Dış görünüşüne ve kişisel hijyenine özen gösteren

• Şirket tüzüğüne uymak.

• Şirketin Sağlık ve Güvenlik Politikasını anlamak.

• Acil bir durum veya felaket durumunda takip etmesi gereken doğru prosedürü konusunda tamamen yetkin olmak.

• HACCP El Kitabında öngörülen dokümantasyonun tamamlanmasını sağlamak.

• Her zaman otelin oda doluluk durumundan haberdar olmak.

• Her zaman marka standartlarına uymak.

• Restoranı servise hazırlamak.

• Marka standartlarında kahvaltı hazırlamak, servis etmek ve toplamak.

• Her türlü sorun ve şikayeti Nöbetçi Müdüre iletmek.

• Gıda taşıması, depolanması ve hijyenine dair doğru yöntemlerin takip etmek.

• Çalışma Kılavuzu veya görev kartlarında detayları verilen ürün özelliklerine uygun bir şekilde yemeklerin hazırlaması, pişirilmesi ve sunulması.

• Porsiyon kontrol şartnamelerinin yerine getirilmesini sağlamak.

• Üst düzey yönetimin belirlediği yemekleri ve menü kalemlerini hazırlamak.

• Mutfak donanımının kullanımı ve temizliği esnasında doğru prosedürler ile hijyen ve güvenlik şartlarına harfiyen uyulması.

• Çalışma alanlarının her zaman temiz ve düzenli tutulmasını ve gıda maddelerinin güvenli ve hijyenik bir şekilde taşınmasını sağlamak.

• University degree in Tourism and Hotel Management,
• Minimum 2 years of experience in an international hotel in a similar position,
• Good command in English,
• ONQ knowledge,
• Dynamic, hardworking,
• Good team player, analytical minded and communication skills,
• Can adapt to flexible working hours,
• Male candidates should have completed military service.

• Düzenli olarak cari mutabakatların yapılması
• Aylık kur değerleme işlemlerinin yapılması
• Toplu ödeme listesi hazırlanması ve ödemelerin firmalara eksiksiz yapıldığının teyit ve kontrolü
• Muhasebe kayıtlarının tutulmasında kullanılmak üzere mali verilerin elde edilmesi amacıyla hesaplama, kayıt ve doğrulama görevleri
• Tüm alımların onaylarını ve belgelerini kontrol etmek ve muhasebe kaydını yapmak
• Firma ödemelerinin talimat ve çeklerini hazırlamak, onaya sunmak ve banka transferlerinin kontrolünü yapmak
• Otel giderleri ile ilgili tüm belgeleri eksiksiz ve düzenli dosyalamak
• Tüm bu işlemlerin muhasebe kaydını yapmak ve gerekli belge ve dökümanları düzenli şekilde dosyalamak ve saklamak
• Bilgilerin doğruluğunu ve ödemelerin zamanında yapılmasını temin etmek suretiyle aylık bordroların çıkartılması
• Fatura ve çek gibi dokümanların düzenlenmesi ve tanzim edilmesi
• Günlük genel kasa işlemlerinin kontrolü, dövizli ve yerli para tahsilatlarının bankaya yatırılmasının temini
• Ticari işlemlerin gerçekleştirilmesi
• Alınan ve ödenen paralar gibi ticari işlem detaylarının doğrulanması ve kayıt altına alınması
• ücretlerin, paraların, kayıp ve hasarlı malların maliyetlerinin navlun ücretlerinin, kira bedellerinin ve benzer kalemlerin hesaplanması ve kaydedilmesi
• Banka kayıtlarının atılması ve mutabakatlarının yapılması

• Tercihen otel konusunda olmak üzere Muhasebe tecrübesine sahip olmak
• Her işi doğru ve düzenli bir şekilde gerçekleştirmek
• Özellikle MS Excel konusunda olmak üzere ilgili bilgisayar bilgisine haiz olmak
• Dahili ve harici müşteriler ile güçlü iş ilişkileri geliştirmek
• Müşterilerine iyi hizmet vermekten gurur duymak

• Otel/eğlence/satış sektöründe Ön Büro deneyimi

• Zorlu konuk ihtiyaçlarını dinleme bunlara cevap verebilme

• Mükemmel kişisel beceriler ile sunum ve iletişim becerileri

• İyi düzeyde konuk hizmeti sunmaya istekli

• İyi derecede İngilizce

• Misafirleri ilgili birşekilde karşılamak,

• Otel hakkında bilgi vermek

• Misafirlere otelin sunduğu hizmetleri tanıtmak, pazarlamak

• Welcome ve Farewell esnasında misafirlere yardımcı olmak,

• Otelin etkinlikleri hakkında bilgi vermek,

• Misafirlerin valizlerini doğru odalara yerleştirmek,

• Gerektiğinde vale servisi sunmak,

• Lobby düzenini sağlamak,

• Welcome ve Farewell esnasında misafirlerin bagajları ile ilgilenmek

• Günlük gazete, fax ve misafirlere gelen mesajların iletilmesinden ,

• Genel görünümünün temizliğinden sorumludur.

• Misafir istek ve ihtiyaçlarına cevap vermek.

• Otel içi diğer departmanlar ile koordineli çalışmak

• Hilton International firması politikalarına uygunluk gösterir.

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• İngilizce konuşabilen,

• Etkin iletişim becerisine sahip,

• Misafir odaklı hizmet anlayışına sahip,

• Takım çalışmasına yatkın,

• Dış görünüm ve kişisel bakımına özen gösteren

• Yemek öncesi aperatif tavsiyesinde bulunmak ve servisini yapmak.

• Mutfakta, barda hazırlanan yiyecek ve içecekleri uygun şekilde, tepsi kullanarak servisini yapmak.

• Yanında görevli servis elemanının eğitilmesinde yol gösterici olarak yer almak ve servis esnasında sipariş edilen yiyeceklerin doğru bir biçimde masaya getirilmesinden emin olmak.

• Misafir memnuniyetinin en üst düzeyde oluşmasını sağlayacak servis sunumunun yapılmasını sağlamak.

• Siparişe uygun olarak her bir misafire istediklerini sormadan servis etmek.

• Devamlı olarak boşların takip edilerek masanın temizlenmesini sağlamak.

• Içeceklerin devamlı tazelenmesini ve kül tablalarının devamlı değiştirilmesini sağlamak.

• Yemek esnasında fazladan satış imkanlarını kullanmak.

• Tatlı, kahve gibi detayların çeke eklenmesinden emin olmak.

• Misafir ayrılırken herhangi bir şey unutulmadığını kontrol etmek.

• Misafirden gelebilecek uyarı ve önerileri restaurant sorumlusuna iletmek.

• Otel yangın ve güvenlik prosedürleri hakkında detaylı bilgi sahibi olmak.

• Eğitim ve haberleşme toplantılarına katılmak

• Günlük C/ Inn ve C/ Out işlemlerinin yapılması,
• Misafirin istek ve şikayetleri ile ilgilenme ve aksiyonların alınması,
• Konaklama bilgilerinin eksiksiz bir şekilde doldurulup sisteme girişinin yapılması,
• Misafir memnuniyetine önem verilmesi,
• Ön Büro dosyalama işlemlerin gerekli standartlarda yapılmasının sağlanması,

• Üniversitelerin ilgili bölümlerinden mezun
• Çok iyi derecede İngilizce bilen
• Misafir memnuniyeti odaklı çalışan,
• Sözlü ve yazılı iletişimi güçlü, diksiyonu düzgün, güler yüzlü,
• Yoğun çalışma temposuna ayak uydurabilecek,
• Vardiyalı çalışmasında engel olmayan,

• Tercihen İngilizce bilen

• Tercihen üniversite öğrencisi veya mezunu

• Spor aktivitelerine yatkın

• İnsan ilişkileri kuvvetli

• Enerjik ve pozitif tavırlı

*ÜYELİK İŞLEMLERİ İLE İLGİLİ TÜM DETAYLARIN(KAYIT,AIDAT,DOSYALAMA,RAPORLAMA YENİ ÜYELİK, ÜYELİK SÜRE TAKİBİ) KONTROLÜNÜ SAĞLAMANIN YANISIRA RESEPSİYONUN DÜZENİNİ SAĞLAMAK.

*ÜYE GİRİŞ VE ÇIKIŞLARININ TAKİBİ, ÜYE KARTI SORGULAMA,HAVLU VE PEŞTEMAL STOKLARININ YETERLİLİĞİNİ KONTROL ALTINDA TUTUP İHTİYACA GÖRE SUNABİLME

* OTEL VE ÜYE MİSAFİRLERİ, HİLTON STANDARTLARINA GÖRE HİZMET VERME

* PROSEDÜRLER DOĞRULTUSUNDA MASAJ REZERVASYON VE TAKİBİ

* KASA İŞLEMLERİNİ EKSİKSİZ YAPIP, HER İŞLEMİN KAYIT ALTINA ALINMASI

* KONTROL LİSTESİNDE BULUNAN MADDELERİ EKSİKSİZ KONTROL EDİP VARDİYAYI DEVRETMEK

* ALAN KONTROLLERİNDE STANDART DÜZENİ KORUYUP ETRAFTA BULUNAN HAVLU VE PEŞTEMALLERİ KALDIRMAK .

*MİSAFİR ODAKLI DAVRANARAK İHTİYAÇLARI ÖNCEDEN BELİRLEMEYE ÇALIŞIP ÜSTÜN HİZMET KALİTESİNİ YANSITMAK

A Sales Representative analyses local market trends and competitor activity to generate new future business for the hotel.

What will I be doing?

As Sales Representative, you analyses local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Analysis local market trends and competitor activity to identify new business leads
• Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
• Negotiate room rates/packages with corporate clients
• Develop and implement creative local marketing channels, including social media channels
• Provide mail coordinations and arrange meetings for Commercial Director,
• Prepare company contracts for the hotel in accordance with current business and pricing conditions
• Work within current business strategies and recognising potential opportunities
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
• Attend Sales events, as required
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
• Answer customer queries in a prompt and professional manner

What are we looking for?

A Sales Representative serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure and under own initiative
• Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!