Gme Asst. Manager

Hilton Türkiye - Gme Asst. Manager

GM&E Assistant Manager

A GM&E Assistant Manager supports the development and execution of the hotel’s Groups, Meetings & Events sales strategy by analysing local market trends, identifying business opportunities, and maintaining strong client relationships. The role works closely with the GM&E Manager and the wider Commercial team to maximise revenue, conversion, and market share.

What will I be doing?

As a GM&E Assistant Manager, you will support the GM&E Manager in driving Groups, Meetings & Events business and ensuring that sales activities are aligned with the hotel’s commercial objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Analyse local market trends, competitor activity, and business performance to identify new opportunities and generate future GM&E business for the hotel.

• Support the GM&E Manager in developing and implementing sales strategies to maximise revenue, conversion, and market share.

• Proactively develop and manage key customer accounts and build strong, long-term relationships with corporate clients, agencies, and event organisers.

• Conduct client meetings, presentations, hotel site inspections, and sales calls to generate new business opportunities.

• Negotiate group rates, meeting packages, event proposals, and commercial terms in line with the hotel’s pricing and revenue strategies.

• Prepare and review proposals, contracts, and agreements in accordance with current business conditions, pricing strategies, and hotel policies.

• Identify potential business opportunities within existing and new accounts and ensure effective follow-up of leads and enquiries.

• Monitor GM&E sales performance, conversion rates, business leads, and account production, taking appropriate action to support revenue targets.

• Work closely with Revenue, Sales, Marketing, Operations, Food & Beverage, and other hotel departments to ensure seamless planning and delivery of groups, meetings, and events.

• Support the development of creative local sales and marketing initiatives to strengthen the hotel’s position within the Groups, Meetings & Events market.

• Assist in coaching, supporting, and guiding GM&E team members to ensure consistent performance and high service standards.

• Attend sales meetings, networking events, trade shows, and other commercial activities as required.

• Prepare accurate and timely reports for the GM&E Manager, Commercial Director, and senior management, including sales activities, appointments, account performance, business leads, and forecasts.

• Handle customer enquiries, requests, and concerns promptly and professionally, ensuring a high level of client satisfaction.

• Support the GM&E Manager in the day-to-day management of the department and deputise when required.

• Ensure all activities are carried out in line with Hilton standards, commercial strategies, and hotel policies.

What are we looking for?

A GM&E Assistant Manager serving Hilton brands is always working on behalf of our Guests and working closely with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and excellent communication and interpersonal skills
• Strong commitment to delivering a high level of customer service
• Excellent grooming and professional presentation standards
• Strong organisational, planning, and time-management skills
• Ability to lead, support, and motivate Team Members
• Flexibility to respond effectively to a range of different work situations
• Ability to work under pressure, manage multiple priorities, and use own initiative
• Previous experience in Groups, Meetings & Events, Sales, or a similar commercial role within the hospitality industry
• Proven ability to develop client relationships, negotiate effectively, and convert business opportunities into confirmed sales
• Strong commercial awareness with a focus on achieving revenue targets and maximising business opportunities
• Ability to work collaboratively with Sales, Revenue, Operations, Food & Beverage, and other hotel departments
• Strong attention to detail and ability to prepare accurate reports, proposals, and contracts

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Strong knowledge of the local market and competitor activity
• Previous experience within the hospitality or hotel industry
• Previous supervisory or assistant managerial experience within Groups, Meetings & Events or Sales
• Experience in managing corporate, group, conference, and event accounts
• Knowledge of hotel sales, revenue, and event management systems
• Strong negotiation and account management skills
• Passion for sales and achieving revenue targets and commercial objectives
• Ability to identify new business opportunities and contribute to the development of effective sales strategies

What will it be like to work for Hilton?

Hilton is a leading global hospitality company with a portfolio of world-class brands comprising more than 9,000 properties and over 1.3 million rooms, in 141 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 4 billion guests in its more than 100-year history. Named as the No. 1 World’s Best Workplace by Great Place to Work and Fortune, Hilton aims to create the best culture for its 500,000 Team Members around the world.

Hilton has introduced industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the nearly 250 million Hilton Honors members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy.

Our Team Members are at the heart of everything we do, working together every day to create exceptional hospitality experiences for our Guests around the world.