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A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.
What will I be doing?

As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise Room Attendants
• Daily allocation of rooms and deep cleaning tasks to team members
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost property procedures
• Report maintenance issues to Maintenance/Engineering Department
• Assist Head Housekeeper with training requirements
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships

A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering a high level of customer service
• Experience in managing/supervising a team in a similar role
• Experience in the hotel/cleaning industry
• Good oral and written communication
• Previous experience in Hosting Service (Governance)
• High standards of cleanliness
• Good interpersonal skills
• Ability to work on their own or in teams

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude
• IT proficient
• Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Summary

A Floor Supervisor is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper.

What will I be doing?

As a Floor Supervisor, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A Floor Supervisor will also be required to assist the head housekeeper and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Supervise Room Attendants
• Daily allocation of rooms and deep cleaning tasks to team members
• Manage guest requests, including VIP amenities and communicating them to the relevant team members
• Routine inspection of guest bedrooms to ensure they meet standards
• Achieve positive outcomes from guest queries in a timely and efficient manner
• Carry out lost property procedures
• Report maintenance issues to Maintenance/Engineering Department
• Assist Head Housekeeper with training requirements
• Comply with hotel security, fire regulations and all health and safety legislation
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering a high level of customer service
• Experience in managing/supervising a team in a similar role
• Experience in the hotel/cleaning industry
• Good oral and written communication
• Previous experience in Hosting Service (Governance)
• High standards of cleanliness
• Good interpersonal skills
• Ability to work on their own or in teams

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude
• IT proficient
• Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

What are we looking for?

A Floor Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Committed to delivering a high level of customer service
• Experience in managing/supervising a team in a similar role
• Experience in the hotel/cleaning industry
• Good oral and written communication
• Previous experience in Hosting Service (Governance)
• High standards of cleanliness
• Good interpersonal skills
• Ability to work on their own or in teams

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude
• IT proficient
• Willingness to develop team members and self

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Bütün odaların, banyoların, genel ve ortak alanların temizliğini, hijyenini, güvenliğini ve emniyetini sağlamaktan, kullanıma hazırlamak ve bakımını yapmaktan sorumludur. Otel standartlarına uygun olarak koridorların, ofislerin, toplantı salonlarının ve genel alanların temizlik ve düzeninden sorumlu olmak.

• Oda erzak ve malzemelerini/temizlik arabasını toplamak ve kontrol etmek.

• Bütün kayıp/bulunan eşyalarla marka standardına göre derhal ilgilenmek, Lost&Found (Kayıp Eşya) bölümünü prosedürlere uygun kullanmak.

• Kendisine verilen odaları ve banyoları temizlemek ve servise hazırlamak.

• Oda ve banyolardaki sarf malzemelerini yenilemek.

• Araba ve araba tepsilerinin temiz ve düzenli olmasını sağlamak.

• Temizlik malzemelerini yeniden depolamak ve kontrol etmek.

• Gereken her türlü bakım ve onarım işini not almak ve bildirmek.

• Çalışanlardan Sağlık ve Güvenlik ile ilgili bütün yasal şartlara uymaları beklenmektedir.

• Konukların ve personelin ve şirketin ve çalışanların eşyalarının emniyetini ve güvenliğini korumak için tasarlanmış bütün yönetmeliklere uymak.

· Otel konuklarının rahatı, memnuniyeti ve hijyeni ile ilgili ihtiyaçlarının karşılanmasını sağlayan

· Konukları karşılanırken fevkalade müşteri hizmetleri sunan

· Her zaman yardımsever ve samimi bir tutum içinde olan

· Departman ve otel içinde bütün sağlık ve güvelik kurallarına uyan

· Yaptığı işten gurur duyan ve zevk alan

· Yakın denetim olmaksızın çalışabilen

· Ekip çalışmasına yatkın

Ekip çalışmasına yatkın, iletişim becerisi yüksek

Vardiyalı sistemde çalışabilecek

Verilen her görevi başarı ile yerine getirebilmek için gerekli olan yetenek, bilgi seviyesi, beceri ve kabileyetlere sahip

• Uygun kimyasal kullanımı hakkında bilgili
• Otellerde benzer pozisyonda en az 1 yıl deneyimli olmak
• 20-30 Yaş arası dinamik ve işini seven
• Dikkatli ve titiz
• Kişisel temizlik ve hijyen kurallarına uymak
• Banyo ve odadaki eksik malzemelerin tamamlanmasını sağlamak
• Misafir odası ve banyoyu temizlemek. Yatağı yeniden yapmak
• Misafire ait olan eşyalara karşı titiz ve dikkatli davranmak
• Sabah ve akşam kat raporunu doldurmak
• Toplantı ve eğitimlere katılım edvamlılığı gösterme
• İletişim becerileri yüksek, güleryüzlü, ekip çalışmasına yatkın

Takım çalışanları aramaktayız