Operasyon Süpervizörü İş İlanları

As an Operations Manager in Webhelp you have a key role and are responsibility to lead, coach and follow up team leadership within your assignment.

• You must align your work to the client’s requirements as well as global standards and internal procedures.
• Analysing and evaluating results to drive and deliver stable results whilst working effortlessly on improvements, are key elements of your everyday work.
• You are responsible for financial budgeting, operational performance and follow-up as well as Employee and Client Satisfaction.
• Your mission is to secure a thriving, profitable, and efficient place to work.

Key areas of responsibility
The work tasks and targets are described below, these may be subject of change over time, based on the business needs.

- Leadership, mentoring and coaching
· Execute a Leadership that is adaptable to changing situations and conditions
· Act as a role-model
· Recognize what actions are required short and long term.
· Actively participate in management forums

- Delivery
· Drive performance to reach contracted, internal and financial KPIs
· Drive Customer as well as Employee Satisfaction
· Analyse results and implement corrective actions
· Proactive communicate deviations and solutions; analyse result, detect deviations, mitigate risks, establish plans for recovery and time-to-target
· Follow up financials during the month, includes two monthly checkpoints

- Client relationship
· Contact person and delivery related questions from the client
· Develop and retain a close and constructive relationship with the client
· Develop and retain branch knowledge as well as client specific knowledge

• University degree (Commerce, Management, Business) or similar is a merit
• Good command of English and Turkish (written and verbal)
• A minimum of 5 years’ leadership experience in contact center business
• High communication ability, verbal and written
• Knowledge of clients and contract
• Be familiar with the relevant reporting and support systems both internal and external
• Knowledge of internal procedures and processes
• Knowledge of labour law and collective agreements
• Good knowledge of Microsoft office packages
• Work according to the KPI’s included in Job description
• Excellent planning and organizing skills
• Result oriented and quality oriented

Türkiye’de faaliyet gösteren sektöründe lider uluslararası ‘’Cep Telefonu’ ’üreticilerinden birinin yeniden yapılanan teknik servis merkezleri projesini yönetmek üzere ‘’Tam Zamanlı’’ olarak görev alacak Proje Süpervizörü arayışımız bulunmaktadır.

-İstihdam ettiğimiz Teknik Servis Hizmet Asistanları ve Takım Liderleri kadrosunun yönetim ve koordinasyonunun sağlanması,

-Takımın belirlenen KPI lara ulaşılmasının sağlanması amacıyla performansını arttırıcı eğitim ve motivasyon faaliyetlerinde bulunulması,

-Dış Müşteri ile sürekli koordinasyon sağlanarak projenin devamlılığının, verimliliğinin ve başarısının sağlanması

gibi görev tanımları ile çalışabilecek " Proje Süpervizörü" arayışımız bulunmaktadır.

-Teknoloji perakendeciliği sektöründe GSM Operatörü Mağazaları, Zincir Elektronik Mağazaları ve Teknik Servis projelerinden birinde en az 3 yıl Süpervizör deneyimine sahip,

- ‘’Cep Telefonu’’ teknolojileri ve Android işletim sistemi hakkında yüksek düzeyde bilgiye sahip,

-Müşteri odaklı, takım çalışmasına yatkın, ikna kabiliyeti yüksek,

-MYO ya da Üniversite mezunu,

-Yoğun çalışma temposuna uyum sağlayabilecek,

-Bay adayların askerlikle ilişiği olmayan,

-İstanbul da ikamet eden,

-25-35 yaş aralığında

adayların başvurularını bekliyoruz.