Ön Büro Çalışanı / Front Office Çalışanı

Hotel Arcadia Blue - Ön Büro Çalışanı / Front Office Çalışanı

Would you like to be part of a team that prioritizes guest satisfaction and stands out with warm, professional greetings?

Located in the heart of Istanbul, Arcadia Blue is seeking an experienced Receptionist to represent our service standards in the best possible way.

If you are looking for an opportunity to advance your career while working with a dynamic and supportive team, this position is perfect for you!

Job Description

• Greet all hotel guests with a warm smile, ensuring a professional and standard-compliant welcome

• Handle check-in and check-out processes quickly, efficiently, and with a focus on guest satisfaction

• Provide accurate, helpful, and friendly information to guests

• Respond to and direct all inquiries coming to the reception desk

• Follow company policies, procedures, and service standards at all times

• Ensure guest payments are processed securely and accurately, including cash and credit card transactions

• Perform cash handling and reconciliation at the beginning and end of each shift, and prepare related reports

• Comply with all hotel safety and operational standards

• Carry out tasks assigned by department managers and provide regular reports

Qualifications

• Bachelor’s degree in a related field

• Minimum 2 years of experience in a four-star hotel

• Strong communication skills and a team player

• Flexible with working hours and shifts

• Excellent command of spoken and written English

• Solution-oriented with strong analytical thinking skills

• Well-groomed and attentive to personal appearance

• Guest-oriented with a positive and professional approach

• For male candidates: must have completed military service

• Preferably familiar with Sistem Otel Proggramme

• Residing in or able to commute easily to Sultanahmet