Call Center Customer Representative / English

Concentrix - Call Center Customer Representative / English

QUALIFICATIONS AND JOB DESCRIPTION

ABOUT WEBHELP

One of the leading brands in its industry, Webhelp designs and manages human-oriented customer experiences in today's digital world. Providing service with more than 120 thousand employees in 60 countries around the world, Webhelp continues to make a difference in customer service management and experience with more than 14 thousand employees in 7 cities in Turkey, mainly Istanbul, Izmir, Ankara and Van.

By going beyond the traditional call center functions in our guest center; We have made guest satisfaction our mission. At the same time, we continue to strengthen our leading position in the sector, touch lives and make a difference in the lives we touch.

So who are we looking for in our team?

We are looking for colleagues to serve our Global Guests who love communication, who want to add meaning to their work, who will share our passion and success story.

As a Customer Advisor, what skills & experience will You need?

• If you are advanced or native in English language
• If you can communicate effectively on the phone and enjoy it,
• If you trust your diction and expression,
• If your internal motivation is high,
• If you are sales and target oriented,
• If you think you are sensitive in time management,
• If you have completed high school or higher education,
• If you can use MS Office programs effectively,

You have success on the job if you:

• Have empathy and can adapt to customer needs for support
• Are a good listener, you are patient and skilled at multitasking
• Are quick as lightning on a keyboard
• Are independent and adaptable
• Stress resistant and punctual
• Work structured and possess an ability to recognize complex situations/problems, and understand them.
• Love to deliver good service and strive for high customer satisfaction

We offer:

• Professional training and education;
• Professional systems and service;
• Diverse, young and social environment;
• Opportunity to grow.

It’s not just an ordinary call center. Our open office is fun, lively, supportive and welcoming and you’ll always find something different about how we work that makes your life easier. We really value the people that look after our customers and work hard to make you sure you feel valued and that your contribution makes a difference.

Webhelp sees diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.