Account Director Groups

Hilton Türkiye - Account Director Groups

Position: Account Director Groups
Location: Hilton Istanbul Bosphorus, Istanbul, Turkey
Company: Hilton Turkey
Job Type: Full-Time

The Account Director will play a pivotal role in strengthening Hilton’s presence in the groups segment by managing high-value accounts in Turkiye. The role will look after these accounts on a local, (national), international & global basis where relevant. They will be accountable for the performance of selected accounts on a local, national and global basis. They will create and communicate the account strategies in order to drive increased market share and demonstrate value to both internal and external customers.

Planning Activities:
• Develop and implement account plans aligned with Hilton’s commercial objectives to grow group business segment revenue.
• Total account management focus where applicable, support the clients with the transient production as well.
• Identify new business opportunities within existing accounts and source new high-potential group business partners.
• Monitor market trends and competitor activity to inform proactive strategies.
• Collaborate with internal stakeholders to ensure alignment on account priorities and objectives.
• Maintain a neutral approach across ownership and management groups to ensure a consistent approach to customer and team collaboration.
Organizing Activities:
• Coordinate participation in trade shows, roadshows, and client events to maximize exposure and engagement.
• Ensure all activities comply with Hilton’s governance protocols and brand standards.
• Support cross-functional collaboration with marketing, revenue management, and operations teams.
• Maintain accurate account data in Salesforce and other systems to support reporting and performance tracking.

Directing Activities:
• Serve as the primary point of contact for assigned group business accounts, ensuring exceptional client service.
• Provide clear communication of Hilton’s value proposition and brand portfolio to clients.
• Lead client meetings, presentations, and negotiations to secure incremental business.
• Represent Hilton at industry events and networking opportunities to strengthen relationships and brand presence.

Controlling Activities:
• Adjust account strategies as needed to achieve revenue and market share goals.
• Track account performance against agreed targets and KPIs, providing regular updates to leadership.
• Analyze ROI for trade shows, events, and account initiatives to optimize resource allocation.
• Ensure compliance with Hilton Best Practices for account management and reporting.

Supportive Functions:
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions as needed by the business:
• Assist with new hotel openings by aligning group business account strategies with launch objectives.
• Participate in internal sales reviews and planning sessions to share insights and best practices.
• Perform additional duties as required to support Hilton’s group business segment growth.

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation:

Relationship Management
• Builds trust-based relationships with key decision-makers and influencers.
• Demonstrates strong negotiation and persuasion skills to maximize value for Hilton and clients.

Sales & Commercial Acumen
• Takes initiative to identify, prioritize, and implement actions that support functional and commercial goals.
• Demonstrates strong problem-solving skills and proactively addressing challenges.
• Deep understanding of group business segment dynamics, including group and transient segments.
• Skilled in account planning, financial analysis, and ROI evaluation.

Communication & Collaboration
• Excellent presentation, written, and verbal communication skills.
• Ability to collaborate effectively across functions and geographies.

Operational Excellence
• Highly organized with the ability to manage multiple priorities.
• Proficient in Salesforce and Microsoft Office Suite.

Travel
• Approximately 30% travel across the region primarily to meet with customers but also the team or to attend internal meetings and events.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Required Qualifications:-
• Bachelor’s degree or equivalent professional experience in a relevant field.
• Significant experience in proactive sales roles within the group business segment.
• Proven success working in multicultural and international environments.
• Fluency in spoken and written English.
• Proficiency in Salesforce or other CRM tools.

Preferred Qualifications
• Advanced degree in business, hospitality, or a related discipline.
• Additional language skills are a plus.
• Experience of building relationships with group business accounts based in the region.