Misafir İlişkileri Müdürü İş İlanları

İstanbul Aqua Florya AVM'de açılacak yeni "Vakko Patisserie Aqua Florya" şubesi için "Servis Şefi" çalışma arkadaşı arıyoruz.

•Üniversitelerin ilgili bölümlerinden mezun
•Restoran Yöneticisi ve/veya Servis Şefi olarak en az 5-6 yıl deneyimli
•Tercihen İyi derecede mesleki İngilizce bilgisi olan
•Tercihen MICROS ödeme sistemini bilen
•Gıda Güvenliği ve Hijyen hususlarında bilgi sahibi
•Liderlik yönü güçlü, raporlama ve planlama becerileri gelişmiş
•Erkek adaylar için askerlik hizmetini tamamlamış

İstanbul Hilltown AVM'de açılacak yeni "Vakko Patisserie Hilltown" şubesi için "Servis Şefi" çalışma arkadaşı arıyoruz.

•Üniversitelerin ilgili bölümlerinden mezun
•Restoran Yöneticisi ve/veya Servis Şefi olarak en az 5-6 yıl deneyimli
•Tercihen İyi derecede mesleki İngilizce bilgisi olan
•Tercihen MICROS ödeme sistemini bilen
•Gıda Güvenliği ve Hijyen hususlarında bilgi sahibi
•Liderlik yönü güçlü, raporlama ve planlama becerileri gelişmiş
•Erkek adaylar için askerlik hizmetini tamamlamış

Ankara Cepa AVM'de açılacak yeni "Vakko Patisserie Ankara Cepa" şubesi için "Servis Şefi" çalışma arkadaşı arıyoruz.

•Üniversitelerin ilgili bölümlerinden mezun
•Restoran Yöneticisi ve/veya Servis Şefi olarak en az 5-6 yıl deneyimli
•Tercihen İyi derecede mesleki İngilizce bilgisi olan
•Tercihen MICROS ödeme sistemini bilen
•Gıda Güvenliği ve Hijyen hususlarında bilgi sahibi
•Liderlik yönü güçlü, raporlama ve planlama becerileri gelişmiş
•Erkek adaylar için askerlik hizmetini tamamlamış

What will I be doing?

As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Guest Service/Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Guest Service team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

What are we looking for?

Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• A degree or diploma in Hotel Management or equivalent