Rezervasyon Müdürü İş İlanları

Hepsini Temizle
Rezervasyon Müdürü
  • İş Açıklaması
    • Manage and lead the Team through day-to-day operations, as well as strategically guide the Revenue department to achieve Team and organisational goals
    • Ensure yield exemptions are investigated and analysed and new business opportunities are identified
    • Gather and analyse statistics, yield information and all other relevant information in order to identify potential new business, markets and trends, and to minimise risk
    • Prepare a three-month market segment outlook and maintain on a daily basis by monitoring actual results versus forecast for plan achievement
    • Complete and analyse month-end reports
    • Outline risks and opportunities relative to meeting rooms versus Guest room availability to present at weekly meetings
    • Record and analyse all refused, lost, cancelled and waitlisted business for both Guest rooms and Conference and Banquet (Conference and Banquet) meeting space
    • Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks
    • Ensure Team Members have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties
    • Manage staff performance in compliance with company policies and procedures
    • Recruit, manage, train and develop the Revenue Team
    • Maximise occupancy levels by reviewing and revising revenue strategies
    • Work with the Sales and Events Teams to maximise corporate and group rates
    • Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations
    • procedures, and maximise conversion ratios in order to achieve targets for the department
    • Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
    • Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
    • Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship
    • building, customer service, selling techniques, and billing and processing contracts
    • Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs
    • and work to serve them effectively
    • Assist in the recruiting, managing, training and developing of the Team
    • Participate in the organisation of hotel promotional activities
    Aranan Nitelikler

    A Cluster Reservations and Revenue Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Positive attitude and good communication skills
    • Commitment to delivering a high level of customer service
    • Excellent grooming standards
    • Flexibility to respond to a range of different work situations
    • Ability to work under pressure and under own initiative
    • Previous experience in sales role with the ability to close a sale
    • Previous experience with reservations in the hotel/leisure sector
    • Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
    • Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these
    • challenges
    • Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
    • Excellent organisation and planning skills
    • Accountable and resilient
    • Flexibility to respond to a range of different work situations
    • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
    • Knowledge of the hotel property management systems
    • Previous experience in the same or similar role
    • Relevant degree, in a business discipline, from an academic institution

    Sektör: Otelcilik

    Pozisyon: Gelirler Müdürü, Rezervasyon Müdürü

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