Department/ Assistant Store Manager Sales Service- Alo Istanbul

Soho Group - Department/ Assistant Store Manager Sales Service- Alo Istanbul

SHAPE THE FUTURE WITH US

SOHO drives the success of ALO and AMIRI that is a boutique lifestyle retailer representing a generation of consumers seeking innovative concepts, digital accessibility, and a strong sense of social community. At ALO, we inspire mindful movement, wellness, and a fusion of physical practice with conscious living. We create advanced activewear and clean beauty solutions, with eco-aware, solar-driven production, all while bringing yoga and mindfulness to millions. Together, we elevate health, happiness, and global well-being driven by our shared passion, innovation, and commitment to diversity.

THE TEAM

The Department /Assistant Store Manager – Sales & Service plays a vital role in leading the sales floor, managing daily team operations, and ensuring a seamless client experience aligned with ALO’s brand ethos. This position is focused on maximizing in-store sales performance through hands-on leadership, efficient scheduling, and proactive customer engagement. The ideal candidate is a natural team motivator with strong retail acumen, people management skills, and a passion for wellness and lifestyle retail.

DUTIES & RESPONSIBILITIES

1. Team Leadership & Shop Floor Management

• Lead by example on the shop floor to ensure active presence and role modelling for the team.
• Develop and manage team schedules (ROTA) to guarantee optimal coverage and efficiency.
• Conduct regular briefings, floor walks, and individual check-ins to drive performance and motivation.
• Handle employee relations on the floor by addressing concerns, giving real-time feedback, and escalating issues when needed.
• Ensure continuous product knowledge updates and role-specific training.

2. Client Engagement & Service Excellence

• Deliver exceptional customer service by ensuring all team members provide personalized and wellness-driven experiences.
• Handle escalated customer situations with empathy and professionalism to uphold ALO’s high standards.
• Foster a welcoming environment that reflects ALO’s lifestyle values—mindfulness, wellness, and community.

3. Sales Performance & KPI Management

• Monitor daily sales performance, conversion rates, and other key retail metrics.
• Identify commercial opportunities on the shop floor to drive upselling and cross-selling.
• Ensure sales targets are clearly communicated to the team and regularly reviewed.

4. Cross-Functional Collaboration

• Partner with Boutique Manager and other Department Managers to coordinate promotions, events, and launches.
• Contribute to a positive team culture by participating in meetings, feedback loops, and development planning.

SUCCESS ATTRIBUTES:

• Retail Floor Leadership: Minimum 4 years of experience in a similar management role within fashion or lifestyle retail.
• People Management: Strong coaching skills, capable of motivating and guiding sales teams.
• Customer Centricity: Clear understanding of premium client service expectations.
• Operational Efficiency: Skilled in rota planning, real-time issue handling, and team supervision.
• Sales-Driven Mindset: KPI and performance-oriented with a proactive approach to improving results.
• Adaptability: Ability to thrive in a dynamic retail environment, adjust priorities, and support brand initiatives.
• Advanced/ Good level of English required.