International Franchise And Operations Support Assistant

Mado Dondurma - International Franchise And Operations Support Assistant

As Mado family growing day by day with our manufacturing facilities in Kahramanmaras and İstanbul, our regional offices in Ankara and Izmir, 300 domestic and 70 overseas Mado Cafe branches,we are looking for an “International Franchise and Operations Support Assistant”’ who will work in International Franchise and Operations Department at Mado Headquarter in Atasehir,Istanbul.

• Supporting and assisting the International Franchise and Operations Department Team
• Organizing the investor meetings, taking the meeting notes and reporting
• Informing the Franchisees about all kinds of issues via telephone and email
• Collecting and reporting all kinds of needed data from Franchisees
• Receiving and following franchise applications and reporting to Franchise Manager
• Collecting monthly reports, the stock inventories and profit and loss statements of the Franchisee’s and reporting to Franchise Manager and Top Management
• Maintaining the process by following the customer complaints of the franchisees with the relevant departments
• Making travel programs of team members and arranging visas, flight tickets, hotel accommodation with the travel agency
• Making competitor analysis regularly
• Making the seasonal preparations with operations team and informing the franchisees in line with the yearly operations calendar
• Making the translations in written/verbal from English to Turkish – Turkish to English

• University degree from a reputable university
• Excellent command of written and spoken English
• Minimum 1-2 years of work experience in a similar position
• Able to use in MS Office programs
• Able to work simultaneously on multiple tasks
• Presentable, proactive, self-disciplined and self-motivated
• Able to work under pressure.
• Successful team player with dedication to work